Bulletin No.: PIT6059C

Service Bulletin

Date: August, 2025

PRELIMINARY INFORMATION
Subject:

Super Cruise Unavailable Message

Brand:

Model:

Model Year:
from

All

All

VIN:
to

2022 - 2026

from
All

Involved Region or Country

North America

Additional Options (RPO)

with RPO UKL - Super Cruise

Engine:

Transmission:

to
All

All

All

Some customers may comment when trying to engage super cruise, on an approved
super cruise road, they may have one or more of the complaints listed below. In addition,
there may not be any DTC's related to the complaint.
- "Super Cruise Unavailable" message with NO other secondary messages
- "Super Cruise Unavailable" message with secondary message "Could Not Recognize
Face" or "Can't See Face Clearly"
Condition

- When engaging super cruise, it may momentarily engage for a few seconds, but then
the green steering wheel light bar will start to flash indicating the driver is not paying
attention to the road. Then the steering wheel light bar will flash red, a "Take Control"
message, safety alert seat pulses or beeps sound and the driver will need to take
steering control as super cruise disengages.
Question the customer to see if any of these symptoms have occurred. If the vehicle has
this condition, the super cruise most likely has never worked correctly from new and the
most common complaint is only an IPC message that "Super Cruise Unavailable" with no
other symptoms.

Cause

The cause of this condition could be the B292 drivers monitoring system camera not able
to see the drivers face clearly.

Correction
Before making any repairs, make sure the driver is in fact focusing their attention on driving. Also, verify there is
nothing causing the B292 drivers monitoring camera from seeing the drivers face/eyes, such as:
-

The sun may be shining into the Driver Attention System camera

-

There may be glare on your face (e.g., dawn or dusk)

-

Beverages, food, hands, or other objects are obstructing the camera's view of your face

-

The steering column is positioned too high or low, obstructing the camera's view of your face; the steering
column must be adjusted if this message appears frequently- Inspect the B292 drivers monitor camera's lens to
make sure it is clean and clean if necessary.

-

The B292 drivers monitoring camera may not be fully clipped into the upper steering column shroud, as shown
below in call out 3. When the camera is not fully clipped into position there will be a gap between the camera
and shroud, as shown in call out 2. Also, the camera will move back and forth in the shroud. Call outs 1 and 4
show a camera that is fully clipped into position.

If no issues are found above and a root cause has not been found after following normal SI diagnostics, then
replace the B292 drivers monitoring system camera.

Copyright 2025 General Motors. All Rights Reserved.

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Warranty Information
For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following
labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information.
Labor
Operation
6610050

Description

Labor Time

Driver Monitoring Camera
Replacement

Use
Published
Time

Version

4

Modified

09/15/2023 - Created on.
04/19/2024 - Update to the model list and correction sections.
02/06/2025 - Update to the model list
08/06/2025 - Update to the model list

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job
properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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