Customer Notification
Corporate Compliance

Po Box 30
MIDDLEBURY, INDIANA 46540-9218

FOREST RIVER ID: 51-1946
FCA RECALL: 25V330 / 40C

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Integrity

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Safety

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Customer Service
August 2025

This Notice applies to your vehicle VIN listed above.

Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B
“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is
remedied. Substantial civil penalties apply to violations of this law.”
–Forest River motorized and towable products are contained in this section-

Dear Forest River Customer:
Forest River Bus, LLC. is alerting you to a FCA recall 25V330/ 40C, involving certain 2023-2025 Forest River Vans, 20222023 LA West, and 2020, 2022-2025 Mobility Trans Transit Buses. Please see the information below which describes the
issue and provides you with details on the steps you should take to have your vehicle repaired.
WHAT IS THE ISSUE?
The Security Gateway Module (SGW) on your vehicle may prevent some communication between vehicle modules, which
may result in the rearview image not displaying in a backing event. The vehicle operator may notice that the rearview
image is not displayed if attempting to reference the image while backing. A rearview camera image that does not display
reduces the driver's visibility of what is behind the vehicle and if not heeded, increases the risk of a crash.
OWNERS AND DEALERS: WHAT SHOULD YOU DO?
Please review and follow the notice that accompanies this letter.

Sincerely,
Forest River Bus, LLC.
Office of Corporate Compliance

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This notice applies to your vehicle,

[Model Year and Model]

IMPORTANT SAFETY RECALL
Rearview Camera

VIN XXXXXXXXXXXXXXXXX

40C/NHTSA 25V-330

Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

LOGO
VEHICLE PICTURE

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized BusinessLink
dealer.
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent can confirm part availability
and help schedule an appointment.
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

Get access to recall notifications, locate
your nearest dealer, and more through
this website or Mopar Owner’s
Companion App. You will be asked to
provide your Vehicle Identification
Number (VIN) to protect and verify
your identity. The last eight characters
of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall 40C.

FCA US LLC has decided that certain [2022-2025 model year (VF) Ram ProMaster] vehicles
fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 111 - Rear visibility.
It is extremely important to take steps now to repair your vehicle to ensure the safety of you and
your passengers.
WHY DOES MY VEHICLE NEED REPAIRS?
The Security Gateway Module (SGW) on your vehicle [1] may prevent some communication
between vehicle modules, which may result in the rearview image not displaying in a backing
event. The vehicle operator may notice that the rearview image is not displayed if attempting to
reference the image while backing. A rearview camera image that does not display reduces
the driver's visibility of what is behind the vehicle and if not heeded, increases the risk of
a crash.
The condition above fails to conform to the requirements of FMVSS No. 571.111 S6.2.6 requires
that "The rear visibility system default to the rearview image being visible and meet the
requirements of FMVSS No. 571.111 S6.2.1 (field of view) and S6.2.2 (image size) at the
beginning of each backing event, regardless of any modifications to the field of view that the
driver had previously selected..." and apply to other markets via direct reference to FMVSS or
are implied via free trade agreements. Suspect vehicles may not display the rearview image
during a backing event.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer
will reprogram the SGW with corrected software. The estimated repair time is 20 minutes. In
addition, your dealer will require your vehicle for proper check-in, preparation, and check-out
during your visit, which may require more time. Your time is important to us, so we recommend
that you schedule a service appointment to minimize your inconvenience. Ask your dealer for
alternate transportation options while your vehicle is in service. Please bring this letter with you
to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR BUSINESSLINK DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you
for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-888-2759171), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004,
Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.

Customer Notification
Corporate Compliance

Po Box 30
MIDDLEBURY, INDIANA 46540-9218

FOREST RIVER ID: 51-1946
FCA RECALL: 25V330 / 40C

,

O

Integrity

O

Safety

O

Quality

O

Customer Service
August 2025

This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
Forest River Bus, LLC. is alerting you to a FCA recall 25V330/ 40C, involving certain 2023-2025 Forest River Vans, 20222023 LA West, and 2020, 2022-2025 Mobility Trans Transit Buses. Please see the information below which describes the
issue and provides you with details on the steps you should take to have your vehicle repaired.
WHAT IS THE ISSUE?
The Security Gateway Module (SGW) on your vehicle may prevent some communication between vehicle modules, which
may result in the rearview image not displaying in a backing event. The vehicle operator may notice that the rearview
image is not displayed if attempting to reference the image while backing. A rearview camera image that does not display
reduces the driver's visibility of what is behind the vehicle and if not heeded, increases the risk of a crash.
OWNERS AND DEALERS: WHAT SHOULD YOU DO?
Please review and follow the notice that accompanies this letter.

Sincerely,
Forest River Bus, LLC.
Office of Corporate Compliance

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