Service Advisory
SA 2024-01
September 25, 2024
Subject: 4-Car Rear Upper Slider Reinforcement

Dear Valued Customer,
We have determined a possibility exists that the rear upper slider on certain 4-car headramps could yield
under extreme loading scenarios. See enclosed Photo 1 showing a sample of an extreme loading scenario.
Note that the unit positioned on the rear upper headramp is extended further out than on a more typical load.
See also enclosed Photo 2 showing deformation of the rear upper slider that may occur under the sort of
extreme loading scenario pictured in Photo 1.
We are contacting you because our records indicate that you may own one or more of the specific 4-car
headramps in question. If you still own one or more of the subject 4-car headramps, we recommend the
following:
1. Inspect the rear upper slider on your headramp(s) to determine if any deformation is present (refer to
Photo 2). If any deformation is present, we will ship a repair kit to you free of charge to reinforce the
area at issue consistent with the enclosed drawings.
2. If no deformation is present but you believe there is a possibility that you may one day have a load
similar to what is seen in Photo 1, we will ship a repair kit to you free of charge to reinforce the area at
issue consistent with the enclosed drawings.
3. Even if no deformation is present and you do not believe there is a possibility that you may ever have a
load similar to what is seen in Photo 1 (with the rear upper unit in an extended position), but you would
still like to receive a repair kit, we will ship one to you free of charge to reinforce the area at issue
consistent with the enclosed drawings.
If any of the above 3 paragraphs apply to you, please email us at the email address below providing the
number of repair kits needed along with the address of your repair shop or authorized repair facility where
you would like the repair to be performed. We will ship the needed repair kit(s) to that location free of
charge.
Cottrell will reimburse labor for the installation of the kits requested at a maximum of (6) hours per kit
installed at the pre-approved labor rate. Requests for reimbursement can be submitted with receipts to
[email protected] or handled directly through one of Cottrell’s Authorized Warranty Repair
Centers (a list can be found at www.cottrelltrailers.com).
[email protected]
1-800-827-0132 Ext. 103

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Photo 1

Photo 2

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