GENERAL MOTORS
DCS 7294
URGENT - DISTRIBUTE IMMEDIATELY
Date:

August 14, 2025

Subject: N252515930 - Customer Satisfaction Program
Accessory Black Nameplate Kit Reimbursement
Models: 2026 GMC Terrain

General Motors is releasing Customer Satisfaction Program N252515930
today.
What Should Dealers Do: Dealers should review IVH or the Dealer Maxis reports
for open VINs in their inventory. Dealers can view the attached bulletin and it
will also be displayed in Service Information tomorrow.
A Stock VIN list is not included as our records show there are no vehicles in
dealer new inventory.
For dealers with involved vehicles, a listing has been prepared and will be
available through GM Global Connect Maxis Field Action Reports or GWM Field
Action Batch Search Report. The Inventory tab of the dealer reports will contain
VINs that apply to this field action. This information is intended to assist dealers
with the PROMPT COMPLETION of these vehicles. The Customer In-Service
tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this field action may be a violation of law in
several states.

END OF MESSAGE

Customer Satisfaction Program
N252515930 Accessory Black Nameplate Kit Reimbursement
Release Date:
Attention:

August 2025

Revision:

00

This program is in effect until September 30, 2027
Model Year

Make

Model

GMC

Terrain

From
2026

To
2026

Investigate Vehicle History (IVH) in the GM Global Warranty Management system should always be checked to confirm
vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
Correction

On certain vehicles listed above equipped with the Black Edition package, the customer was
inadvertently over-charged for the Accessory Black Nameplate Kit.
Dealers will provide the customer with a reimbursement check in the amount of $175.00 USD, $295.00
CAD.

Parts
No parts are required.
Warranty Information
Labor
Operation
9108000
*

Description
Customer Reimbursement Check Issued

Labor
Time
N/A

Trans.
Type
ZFAT

Net
Item
*

Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. The amount identified in Net Item is
the $175.00 (USD), $295.00 (CAD) dealer check issued to a customer. Record the check number in the Invoice
Number field. Record the VIN on the check. Submit $20.00 USD ($25.00 CAD) administrative allowance in Net/Admin
Allowance.

Service Procedure
Important: Dealers are to verify these three pieces of information prior to issuing a reimbursement check:
•
•
•

Letter provided by General Motors.
Vehicle registration.
Driver’s license or state ID, verify that it matches the registration and owner letter.

Issue the customer a reimbursement check in the amount of $175.00 (USD), $295.00 (CAD). Record the check number
in the Invoice Number field and record the VIN on the check.
Dealer Responsibility
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc.
in dealers' possession and subject to this field action must be held and inspected/repaired per the service procedure of
this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to
customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be
de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid
warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within
the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through the end date as noted in the Attention box. Customers who have recently purchased vehicles sold
from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are
to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers.
Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the
notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through the end date as noted in the Attention box, you must take the steps necessary to be sure the program correction
has been made before selling or releasing the vehicle.

Page 1 of 3

Customer Satisfaction Program
N252515930 Accessory Black Nameplate Kit Reimbursement
Dealer Reports – For USA
For dealers with involved vehicles, a listing has been prepared and will be available through GM Global Connect Maxis
Field Action Reports or GWM Field Action Batch Search Report. The Inventory tab of the dealer reports will contain
VINs that apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of
these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary
to complete this field action may be a violation of law in several states.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of sample customer letter
included with this bulletin).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 2 of 3

Customer Satisfaction Program
N252515930 Accessory Black Nameplate Kit Reimbursement

This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that you may have been mistakenly double charged for the Black Edition nameplates on your vehicle.
Your satisfaction with your vehicle is very important to us, so we are announcing a program to correct this issue.
What We Will Do: Your GM dealer will provide a reimbursement check of $175.00 USD. This reimbursement is
available to you until September 30, 2027.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to begin the reimbursement process. Please provide this customer letter, your driver’s license or state ID, and
vehicle registration to the dealer to receive your reimbursement check.
You may locate a dealer using the QR code below. For more information about your vehicle, or if you have questions or
concerns that your dealer is unable to resolve, please visit gm.com/service, or call the Buick, Chevrolet or GMC
Customer Assistance Center at 1-866-467-9700. For Cadillac, please call 1-800-333-4223.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
We truly appreciate you taking the time to help us process the reimbursement check for your vehicle as we know your
time is valuable. We want you to know that we will do our best, throughout your ownership experience, to ensure that
your GM vehicle provides you many miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
Scan here to
locate a dealer.

N252515930

Page 3 of 3