NHTSA ID Number: 11021807
Manufacturer Communication Number: B011025
TSB/Document Date: 2025-08-13
Summary
The electric auxiliary heater assembly limited warranty for defects in materials and / or workmanship has been extended to 10 years / 120,000 miles as determined from the original first in-service / delivery date
8/8/25, 1:02 PM
01 10 25_F15 PHEV ELECTRIC AUXILIARY HEATER ASSEMBLY EXT LTD WTY (ELW) 10 YRS/120,000 MI
SIB 01 10 25
F15 PHEV ELECTRIC AUXILIARY HEATER ASSEMBLY EXT LTD WTY
(ELW) 10 YRS/120,000 MI
2025-08-01
MODEL
E-Series
F15
Model Year
2016 to
2018
Model Description
X5 xDrive40e
Production Date
July 06, 2015 to June 30, 2018
Engine
N20
Note: The information above is for informational purposes only, it is not the only deciding factor.
Eligible Vehicles
To assist you in identifying those vehicles that have this component-specific extended limited warranty (ELW)
coverage ELW, the following Vehicle Comment will show in the VIN-specific Warranty Vehicle Inquiry (WVI).
B01 10 25 (RC 64 12 90 01 00): For this vehicle, the electric auxiliary heater assembly limited
warranty for defects in materials and / or workmanship has been extended to 10 years /
120,000 miles as determined from the original first in-service / delivery date. This coverage
is subject to the same vehicle eligibility requirements, limitations, and exclusion criteria that
applies to the BMW
New Vehicle Limited Warranty for Passenger Cars and Ligh Trucks.
Note: Before performing a repair and submitting a claim, first confirm that the vehicle has the above Notice of
Extended Limited Warranty coverage in the WVI “Vehicle Comments” section.
If you have ELW eligibility and/or coverage questions, please contact the Warranty department through IDS by
selecting Coverage, Policy, Coding Questions and Mileage Corrections prior to performing any repair.
SITUATION
Component-Specific Limited Emission Warranty Extension (ELW)
For the eligible vehicles and for the issue
described below, BMW
of North America, LLC
(BMW
NA) is extending the limited warranty for
the vehicle’s Electric Auxiliary
Heater assembly to:
10 years/120,000 miles as determined by
the vehicle’s original first in-service /
delivery date.
This component-specific limited warranty
extension applies to defects in materials or
workmanship.
This coverage described above applies to the specific vehicle (VIN), it is transferrable to the subsequent
owners, and is subject to the same vehicle eligibility requirements, limitations, and exclusion criteria that applies
to the BMW
New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Note: This bulletin is notice of a limited warranty extension. This is NOT a notice of a Recall or Service
Action.
There is no immediate repair required unless the BMW
vehicle is currently experiencing this problem.
Customer Notification Letter
Even though this is NOT a Recall, BMW
NA is sending VIN-specific customer notification letters.
Copyright ©2025 BMW
of North America, Inc.
about:blank
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8/8/25, 1:02 PM
01 10 25_F15 PHEV ELECTRIC AUXILIARY HEATER ASSEMBLY EXT LTD WTY (ELW) 10 YRS/120,000 MI
CAUSE
Over time, the electric auxiliary heater assembly may fail, either electrically, or mechanically (Leakage).
Should an electrical issue occur, the vehicle will store any corresponding fault codes generated by the vehicle’s
monitoring system, and the Malfunction Indicator Lamp (MIL) will illuminate.
Should a mechanical leakage issue occur, a low engine coolant level warning may display.
CORRECTION
Follow the instructions in the PROCEDURE section.
PROCEDURE
If a vehicle listed above arrives at your center with the issues described in this Service Information Bulletin,
visually inspect the electric auxiliary heater assembly first, and if still required, perform the additional
corresponding diagnosis.
As determined by the diagnosis, including the fully completing the corresponding test modules when applicable,
replace the electric auxiliary heater assembly, if and as required.
Warning! Risk of scalding: Carry out the repair work on the cooling system only when the engine has cooled
down.
Important: Life-time coolant filling - Never reuse used coolant!
Installation note: Only use prescribed coolant that applies to the vehicle! Observe the mixture ratio!
DO NOT OVERFILL THE COOLANT SYSTEM.
Important Warning for Working on the High-Voltage (HV) Systems on BMW
Group Vehicles
Only properly trained personnel, who passed all applicable HV Technical Training Courses, should
perform repairs which require disconnecting, or removal of High Voltage battery
components on any
Hybrid
or Electric Vehicle. Work performed on High Voltage systems by unqualified persons may result
in severe injury or damage to the vehicle. Additional safety information is found in Repair Instruction 61
00… “Observe safety instructions when handling electric vehicles”.
PARTS INFORMATION
Only order these parts in the quantities needed to address customers’ vehicles that have confirmed
failures.
To determine the part numbers that applies to the specific vehicle being repaired, enter the VIN/chassis number
into either ETK or AIR, this will consider the specific equipment and/or options that are fitted to the vehicle.
Part Number
Refer to ETK/AIR
Description
Electric auxiliary heater
Quantity
1
Sublet - Bulk Supply Materials
Part Number
83 19 5A32851
Or:
83 19 2468442
Description
HT-12 Antifreeze RTU (Bulk Drum DN = 1/10 Liter) (Pre-mix)
Antifreeze/Coolant (DN = 1 Gallon Concentrate) - HT-12
Quantity
As needed
As needed
Additionally, other materials and small parts that are not specified above, such as fluids, lubricants, one-time
use screws, nuts, and seals, which must be replaced or installed according to the ISTA repair
instructions/ETK/AIR, must be selected from the Electronic Parts Catalogue, or other approved BMW![]()
Copyright ©2025 BMW
of North America, Inc.
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01 10 25_F15 PHEV ELECTRIC AUXILIARY HEATER ASSEMBLY EXT LTD WTY (ELW) 10 YRS/120,000 MI
resources, according to the respective vehicle type. Invoiced these items separately under the Repair Code
below.
CLAIM INFORMATION
For eligible US-specification BMW
vehicles that are registered and operated in the United States (including
Puerto Rico), the component-specific 10 years (120 months)/120,000-mile extended limited warranty coverage
for defects in materials and/or workmanship applies to qualifying repairs performed by authorized BMW
centers.
This coverage described above applies to the specific vehicle (VIN), it is transferrable to the subsequent
owners, and is subject to the same vehicle eligibility requirements, limitations, and exclusion criteria that applies
to the BMW
New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
The existing limited warranty coverage for the whole vehicle and other components has not changed.
This coverage supersedes the coverage that is provided under the BMW
Certified Pre-Owned Program or any
BMW
Group Vehicle Service Contract that applies to the vehicle.
The replacement electric auxiliary heater assembly is then covered by the remaining portion of the extended
limited warranty coverage period.
Non-Qualifying Repairs
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and
Puerto Rico, or the diagnosis and repair of issues that are outside the intended scope of this extended
coverage, including other cooling system-related issues, other unrelated issues, and/or that are caused by
outside influences are not covered by this extended limited warranty. This exclusion also applies to repairs that
were performed using (including those repairs that result from using) non-genuine BMW
parts and/or used
BMW
passenger car and light truck parts.
Qualifying Repairs – Claim Submission as determined by the First In-Service/Delivery Date
Defect Code:
6412900100 F15 PHEV US Electric auxiliary heater
Obtain the flat rate unit (FRU) allowances for the following that applies.
Diagnosis - Electrical
Labor Operation
00 00 006
Or:
00 00 556
And as necessary:
61 00 006*
Or
00 58 500*
Description
Carrying out vehicle test (Main work)
Labor Allowance
As applicable
Carrying out vehicle test (Plusposition work)
As applicable
Performing vehicle diagnosis – test module (Work time)
FRU WT
Diagnosis Worktime Flat Rate
2 FRU
If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00
00 006, or exclude (including 61 21 528) when the Vehicle Test is included in another repair.
Work time labor operation codes 61 00 006 and 00 58 500 are not considered Main labor operations.
Or:
Diagnosis – Mechanical (Leakage)
Labor Operation
Description
Labor Allowance
Copyright ©2025 BMW
of North America, Inc.
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17 00 009
01 10 25_F15 PHEV ELECTRIC AUXILIARY HEATER ASSEMBLY EXT LTD WTY (ELW) 10 YRS/120,000 MI
Check the cooling system for watertightness with the
special tool (Main work)
As applicable
Check the cooling system for watertightness with the
special tool (Plusposition)
As applicable
Or:
17 00 509
And with diagnosis the above that applies:
Labor Operation
64 12 821
Description
Replace electric auxiliary heater
Labor Allowance
As applicable
(*) Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable
procedure for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis
work time (WT), job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise
required by State law.
BMW
Group’s AIR Application Resource for Flat Rate Labor Operation Codes
To obtain the corresponding flat rate unit (FRU) allowance information from the BMW
Group AIR application
resource, start by entering the Chassis Number (last seven (7) characters of the VIN), and click on the “Search”
icon. If the “Vehicle Selection” window displays two or more model possible vehicle choices, select the
applicable Model, or enter the full VIN (17 characters) instead to proceed. Click on the “Flat Rate Units” button
and enter a flat rate labor operation code number “without spaces” in the field to the right, click on the “Search”
icon to display the corresponding listing of “Flat rate unit group details” that are available and their
corresponding FRU allowances.
Reimbursements of Eligible Prior Customer Repairs- Extended Limited Warranty
BMW
of North America, LLC (BMW
NA) will reimbursement certain costs for qualifying customer-pay repairs
that were performed on eligible vehicles prior to the release of this component-specific extended limited
warranty.
A qualifying customer pay repair must primarily be for a covered issue that required the vehicle’s
electric auxiliary heater assembly to be replaced. Also, the repair facility ‘s procedures to address the
above situation must have been performed correctly, adequately, and completely, as required by the
applicable BMW
Group approved repair standards and instructions.
Customer-pay repairs are subject to the same vehicle eligibility requirements, limitations, and exclusion criteria
that applies to the BMW
New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs that Do Not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and
Puerto Rico, or the diagnosis and repair of issues that are outside the intended scope of this extended
coverage, including other cooling system-related issues, other unrelated issues, and/or that are caused by
outside influences are not covered by this extended limited warranty. This exclusion also applies to repairs that
were performed using (including those repairs that result from using) non-genuine BMW
parts and/or used
BMW
passenger car and light truck parts.
Requesting Reimbursement for a Previous Repair That Qualifies
For a customer to request reimbursement for a qualifying customer-pay repair performed either by an
authorized BMW
center or independent repair shop located in the United States (including Puerto Rico), please
have him/her submit his/her reimbursement request online at www.BMW-RP.com under the following reference:
BMW
ELW Electric Aux Heater 10Y120M
Reimbursement Request Procedure
Copyright ©2025 BMW
of North America, Inc.
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4/6
8/8/25, 1:02 PM
01 10 25_F15 PHEV ELECTRIC AUXILIARY HEATER ASSEMBLY EXT LTD WTY (ELW) 10 YRS/120,000 MI
The online process is initiated by attaching/sending PDF files of the supporting documentation for the prior
repair.
The letter also includes alternative methods to request reimbursement, either through the mail or by fax as
described below:
BMW
Customer Reimbursement Center
Attention: BMW
ELW Electric Aux Heater 10Y120M
P.O. Box 54067
Hurst, Texas 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback
To submit feedback for the technical topics of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the Warranty
Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department
Supporting Materials
picture_as_pdf B011025_AT_1 Cust Letter.pdf
Copyright ©2025 BMW
of North America, Inc.
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01 10 25_F15 PHEV ELECTRIC AUXILIARY HEATER ASSEMBLY EXT LTD WTY (ELW) 10 YRS/120,000 MI
Copyright ©2025 BMW
of North America, Inc.
about:blank
6/6
Attachment to SI B01 10 25
August 2025
7600 S GRANT STREET
BURR RIDGE, IL 60527
DO NOT MAIL REPAIR ORDERS TO THIS ADDRESS
0
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Sample
Sample
Sample
August 2025
Effective as of the date above, the following Important Vehicle Limited Warranty Information, applies to the
BMW
model with Vehicle Identification Number (VIN) 5UXKT0C30H1234567.
Dear BMW
Owner/Lessee:
For the above reference vehicle, BMW
of North America, LLC (“BMW
NA”) is extending the limited warranty for
your BMW
PHEV model's:
•
Electric Auxiliary Heater assembly to
•
10 years / 120,000 miles, whichever occurs first, as determined from your vehicle's
original first in-service / delivery date.
The electric auxiliary heater assembly, which provides supplementary heating for the your vehicle's passenger
compartment, may fail either electrically, or mechanically (Leakage) over time. Should this occur, reduced
passenger compartment heating may occur. Additionally, the corresponding instrument cluster indicators and/or
check control messages (CCM) may display. The vehicle's monitoring system may also store any corresponding
fault codes that are generated, and the malfunction indicator lamp (MIL) will illuminate.
This component-specific extended limited warranty (ELW) applies to defects in materials and/or workmanship.
This coverage is subject to the same vehicle eligibility requirements and limitations that apply to the BMW
New
Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Note: This is a notice of a "component-specific" extended limited warranty. This is NOT a notice of a
Recall or Service Action.
If your vehicle is experiencing a situation like the one described above, please contact your authorized BMW![]()
center to schedule an appointment to have the issue with your vehicle diagnosed.
After the BMW
center confirms that the scope of your vehicle’s issue, and that this extended limited warranty
coverage corresponds and applies to the required vehicle repair, and your vehicle qualifies, the authorized BMW![]()
center will perform the covered electric auxiliary heater assembly repair work free of charge.
Company
BMW
of North America, LLC
BMW
Group Company
Mailing Address
PO Box 1227
Westwood, NJ
07675-1227
Website
www.bmwusa.com
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Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and
Puerto Rico, or the diagnosis and repair of issues that are outside the intended scope of this extended coverage,
including other cooling system-related issues, other unrelated issues, and/or that are caused by outside
influences are not covered by this extended limited warranty. This exclusion also applies to repairs that were
performed using (including those repairs that result from using) non-genuine BMW
parts and/or used BMW![]()
passenger car and light truck parts.
BMW
NA will also reimburse certain costs for qualifying customer-pay repairs that were performed prior to the
release of this component-specific extended limited warranty coverage as described in this letter.
We are determined to exceed your expectations, and we hope that this focused extended limited warranty
coverage will further enhance your ownership experience.
Sincerely,
BMW
of North America, LLC
BMW
ELW PHEV Auxiliary Heater 10Y120M (2025) (Sample)
632
1
Attachment to SI B01 10 25
August 2025
BMW
Electric Auxiliary Heater Assembly - Extended Limited Warranty (ELW)
Previous Customer-Pay Repair – Required Documentation Checklist
VIN: 5UXKT0C30H1234567
Reimbursement for a qualifying customer pay repair is available to the BMW
Owner/Lessee who incurred the expense. The
questions below will assist you in reviewing your repair order/invoice documentation. When all your responses below are
“Yes,” and after completing the Checklist, proceed to page three (3) for further instructions.
Prior Repair Review Questions
Was an electric auxiliary heater assembly repair performed to your vehicle to correct an
issue like the ones described in this letter?
Answer - One per Row
Yes, next
No
Did you pay for this repair?
Yes, next
No
As determined by your vehicle’s first in-service date (age), and the mileage when the
repair was performed, was the vehicle still within 10 years (120 Mths) / 120,000
miles, whichever occurs first?
Within 10/120,
Yes, next
No
Did the repair facility's diagnosis confirm an issue with the electric auxiliary heater assembly.
(It did not fail because of different component issue, or from an outside influence)
Yes, proceed to the
checklist
No
When a Prior Repair Review Question’s result is a “No” response, no further action is required.
Required Repair Order (RO) or Invoice Documentation - Checklist
For a previous repair reimbursement request, please include a copy of your completed page 2 document (one per
repair/request) together with legible copies (either a scan, photo, PDF, and/or screenshots) of the following documentation
with your name, address, and your preferred contact telephone number(s) and email address(es).
This documentation must include the following information:
Customer name and address
Vehicle Identification Number (“VIN”)
The date of repair
The mileage when the repair was performed
Itemized list of labor charges for all repairs* including diagnosis
Itemized list of parts (Part numbers), including any miscellaneous items, billed for all repairs*
(*) For repair orders containing multiple repair line items, reimbursement consideration will only be given to those line-item
expenses that are directly related to the specific repair that is now covered by this component issue and repair-specific
extended limited warranty.
Required Proof of Payment Documentation
Please provide a copy of at least one of the following items as valid proof of payment:
Repair order (RO)/invoice stamped and dated as “PAID”
Cancelled check
Signed credit/debit card receipt
Credit/debit card statement
BMW
of North America, LLC (“BMW
NA”) reserves the right to review and adjust/reduce the amount that will be
reimbursed based on what is normally recognized as customary, fair, and reasonable, to diagnose, perform a repair,
or replace a component (including the applicable and scope of replacement parts, and related materials) to address an
operational issue with the vehicle.
Except for reasonable account number protection measures, illegible, altered/modified, incomplete, non-authentic
and/or fabricated repair order/invoice documentation will not be accepted.
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BMW
ELW PHEV Auxiliary Heater 10Y120M (2025) (Sample)
18302
632
2
Attachment to SI B01 10 25
BMW
BMW
Electric Auxiliary Heater Assembly ELW
Previous Customer-Pay Repair - Reimbursement Request
August 2025
VIN: 5UXKT0C30H1234567
Eligible and Qualifying Previous Customer Pay Repairs
BMW
of North America, LLC (BMW
NA) will reimbursement certain costs for qualifying customer-pay repairs that were
performed on eligible vehicles prior to the release of this component-specific extended limited warranty.
A qualifying customer pay repair must primarily be for a repair to address a covered issue with the electric auxiliary heater
assembly. Also, the repair facility‘s procedures to address the situation described must have been performed correctly,
adequately, and completely, as required by the applicable BMW
Group approved repair standards and instructions.
Customer-pay repairs are subject to the same vehicle eligibility requirements, limitations, and exclusion criteria that applies to
the BMW
New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs that Do Not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and Puerto Rico,
or the diagnosis and repair of issues that are outside the intended scope of this extended coverage, including other cooling
system-related issues, other unrelated issues, and/or that are caused by outside influences are not covered by this extended
limited warranty. This exclusion also applies to repairs that were performed using (including those repairs that result from
using) non-genuine BMW
parts and/or used BMW
passenger car and light truck parts.
Requesting Reimbursement
To request reimbursement for a qualifying customer pay repair performed either by an authorized BMW
center or
independent repair shop located in the United States (including Puerto Rico), please submit your reimbursement request online at www.BMW-RP.com under the following reference:
•
BMW
ELW PHEV Auxiliary Heater 10Y120M
Reimbursement Request Procedure
The on-line process is initiated by attaching/sending PDF files of the supporting documentation for the prior repair (A copy of
a completed page two (2) checklist, together with the other required documentation).
The alternative method to request reimbursement, either by mail, or by fax, is provided below:
BMW
Customer Reimbursement Center
Attention: BMW
ELW PHEV Auxiliary Heater 10Y120M
P.O. Box 54067
Hurst, TX 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
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BMW
ELW PHEV Auxiliary Heater 10Y120M (2025) (Sample)
632
3
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TSB/Document ID: B011025
Replacement Service Bulletin Number:
MFR Communication Date: 2025-08-01
MFR Internal Campaign ID/Software Version: 6412900100
Communication Type: Warranty Program/Extension
NHTSA Components: ENGINE
MFR Component System:
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- Transmission Warning Light ON? Here’s the Transmission Diagnostic and Reset Tool You Need: The XTOOL D5S is more than just a basic car scanner—it’s an easy-to-use transmission diagnostic tool. From rough shifts to slipping gears, the D5S lets you read and clear transmission trouble codes, monitor real-time TCM data, and perform transmission resets after fluid changes or repairs. Whether you’re a hands-on car owner or a pro running a busy shop, this OBD2 scanner with transmission functions helps you catch problems early—saving you time, money, and future headaches.. Note: Clearing fault codes is equivalent to a reset on some vehicles, but not all. For help, contact XTOOL Tech Support.
- AI-Assisted Wireless Car Diagnostic Scanner Puts $2,000 Scan Tools to Rest: Upgrade Ver. of D8BT/D7W, wireless ver. of D8S, XTOOL D8W obd2 scanner diagnostic tool targeted for professional US mechanics/workshops/family garage, with 64 GB high-end hardware, 20X faster Built-in WIFI connection, More Stable than BT, packs high-level comprehensive, easy to use AI Assistance features: Topology Mapping, ECU C0ding, PMI Function, 4K+ Active Tests, All System Diagnosis, 42+ Maintenance and more, FCA
/CAN FD/DoIP, Pre/Post Scan, Diagnostic Report V2.0, etc. offers the “dealership” diagnosis, isn’t it a Top Pick Scan Tool in this budget - Super Powerful WI-FI Communication, Extraordinary Built-in Wireless Connectivity: The WI-FI connection, the advanced version of BT, enables the D8W car scanner diagnostic tool to connect directly to vehicles more quickly, easily by simply plugging in the VCI, with the built-in Wi-Fi inside. No additional WiFi signal is required. Its Max high-speed 64 Mbps transmission speed, 33 ft-66 ft or further diagnostic distance, and stable connectivity, makes this obd 2 scanner the winner surpasses traditional BT scanners, more stable, faster, supports longer distance, convenient, and easy to plug and play
- Topology Mapping/AI-Assisted OE-Level Full Systems Diagnostics/Bi Directional Scan Tool/4000+ Active Test: D8W topology scan tool can scan, display all modules with a color topology structure, and view faults at a glance, comparable to other $1,200 to $2,000 obd scanners in the market. Its AI-powered system instantly analyzes fault codes and diagnostic reports for faster and precise repair solution. It also features full-featured bidirectional ability such as Compression Test, Mirror/Sunroof Test, and more active tests, save costs from "dearlership", covers more vehicles for Chrysler
2018+. Please check compatibility with XTOOL before purchase, AI is just for reference - Advance ECU Configuration/PMI: XTOOL D8W advanced automotive scanner diagnostic tool has the abilities for BENZ/for BMW
/for Mitsubishi
are designed to unleash the hidden function like turn off the seat belt buzzer and improve car performance. New launched PMI function provided by XTOOL D8W car code scanner for Ford
, for Lincoln
, for Mazda
supports restore full ECU operation into new modules to finish replacement. Note: Please check compatibility with VIN, and Modules - 42+ Services/Calibration/Initialization/Matching/Relearn Functions: D8W wireless bidirectional obd2 scanner performs more than 42 comprehensive service functions for 10,000+ vehicles including Oil reset, EPB, SAS, Throttle, BMS reset, ABS Bleed, injector c0ding, Fuel Trim Reset, Cylinder Power Balance, Cam Crank Sensors Relearn, VIN Writing, Fuel Injector Balance, Language Change, Auto Stop/Start Reset, A/F Reset, PMI function, etc. Note: Special Functions do NOT work on all cars
Last update on 2026-06-21 / Affiliate links / Images from Amazon Product Advertising API
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