NHTSA ID Number: 11021788
Manufacturer Communication Number: CAN 25-014
TSB/Document Date: 2025-08-11
Summary
Chassis Advisory Notice (CAN) - Ford
Recall 25S49_25V-315 - Rearview Camera Image May Not Display.
August 8, 2025
Chassis Advisory Notice
IMPORTANT FORD CHASSIS RECALL INFORMATION
Ford Safety Recall 25S49/25V315
Name
Address
City, St. Zip
Dear Valued Customer,
This notice is sent to you to advise that Ford Motor Company is recalling certain 2021-2024
model year Ford and Lincoln vehicles The Recall pertains to an issue where the infotainment
screen may freeze followed by a black screen and a system reboot. If this occurs during a
backing event, the rear-view image may be frozen, missing, or delayed. A frozen rear-view
camera display image while in reverse can reduce the driver’s view of what is behind the vehicle,
increasing the risk of a crash.
Software is not available. Ford Motor Company is working to provide software for this repair.
When the remedy becomes available, Ford Motor Company will notify you via mail to schedule
a service appointment with your dealer for repairs to be completed free of charge. The remedy is
anticipated to be available third quarter of 2025. When the remedy is available, Ford Motor
Company will send a letter to inform you to contact your dealer to schedule a repair.
Ford has not issued instructions to stop driving your vehicle under this safety recall. When the
remedy is available, you should contact your dealer for an appointment to have your vehicle
remedied as soon as practicable. If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Please review the enclosed Ford Motor Company Recall Notification Letter. If you have
questions about this recall contact the Ford Customer Relationship Center at 1-866-906-9811.
Ford Motor Company Vehicle Identification Number: VIN
Thank you for your attention to this important matter.
Sincerely,
Compliance Management
Jayco Inc. Motorized Division
August 8, 2025
Chassis Advisory Notice
IMPORTANT FORD CHASSIS RECALL INFORMATION
Ford Safety Recall 25S49/25V315
Name
Address
City, St. Zip
Dear Valued Dealer,
This notice is sent to your dealership to advise that Ford Motor Company is recalling certain
2021-2024 model year Ford and Lincoln vehicles The Recall pertains to an issue where the
infotainment screen may freeze followed by a black screen and a system reboot. If this occurs
during a backing event, the rear-view image may be frozen, missing, or delayed. A frozen rearview camera display image while in reverse can reduce the driver’s view of what is behind the
vehicle, increasing the risk of a crash.
Software is not available. Ford Motor Company is working to provide software for this repair.
When the remedy becomes available, Ford Motor Company will notify you via mail to schedule
a service appointment with your dealer for repairs to be completed free of charge. The remedy is
anticipated to be available third quarter of 2025.
Our records show the following unit is affected by this recall and is part of the current inventory
at your dealership. When the remedy is available, you should contact your Ford dealer for an
appointment to have your vehicle remedied as soon as practicable. If you do not already have a
servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving
instructions.
Please review the enclosed Ford Motor Company Recall Notification Letter. If you have
questions about this recall contact the Ford Customer Relationship Center at 1-866-906-9811.
Ford Motor Company Vehicle Identification Number: VIN
Thank you for your attention to this important matter.
Sincerely,
Compliance Management
Jayco Inc. Motorized Division
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TSB/Document ID: CAN 25-014
Replacement Service Bulletin Number:
MFR Communication Date: 2025-08-08
MFR Internal Campaign ID/Software Version:
Communication Type: Service Campaign
NHTSA Components: VISIBILITY/WIPER
MFR Component System:
MFR Component Subsystem:
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