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07

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Technical Information & Support Group

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Request for Parts: 2023-2025 Integra Rearview Mirror Bracket Loose/Detached

24

2025

Expires on 08

07

2025

PRIORITY/ACTION REQUIRED
To:
From:
RE:

All Acura Service Managers/Consultants
Technical Information & Support Group
Request for Parts: 2023-2025 Integra Rearview Mirror Bracket Loose/Detached
(ACTION REQUIRED)

This message is solely directed to Acura dealership personnel; please handle it accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Consultants
Background
American Honda Motor Co., Inc. (AHM) is searching for certain 2023-2025 Integras with a client complaint of a loose or detached rearview mirror bracket/slug from the
windshield. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. The manufactured date on the driver’s door jamb must be AFTER 12/2022.
2. Rearview mirror BRACKET/SLUG MUST be loose/detached from the windshield (capture 1 photo of
the loose/detached rearview mirror condition – do NOT remove any parts, including the housing).
3. Cracks & chips on the windshield are accepted as long as the rearview mirror bracket is
loose/detached.
4. Previous replacement of the windshield is accepted if Honda genuine part is used.
5 Vehicle has not been in a collision.
6. No repair has been attempted for this issue during the current visit.
Action Required
If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS) at tis@ahm.honda.com. or call us at
800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will need to record certain vehicle information and provide you with further instructions.
Please be sure to include the following information in your e-mail.
E-mail Title:
1. Model Year (e.g. 2025)
2. Model Name (e.g. TLX)
3. Issue (e.g. Brake Judder)
4. VIN
E-Mail Body:
1. Dealer Number
2. Your Name
3. Best Phone Number to be reached.
4. Current Mileage
5. Confirm that the vehicle meets qualifiers #1-#6 and attach 1 photo of the rearview mirror condition.
6. DPTS#
As a gesture of appreciation to dealer technicians who identify and report a vehicle that meets the qualifiers, was accepted as a candidate and is the subject of a
successful Dealer Visit/Parts Collection/Info Collection, AHM will provide the referring technician with a VISA gift card. Technical Information & Support (TIS) will provide
additional information if this situation applies.
Thank you.

American Honda Motor Co., Inc.

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