Original Publication Date: July 24, 2025

LIMITED SERVICE CAMPAIGN 25TD02
Certain 2025 Model Year GR 86 Hakone Edition
Missing Accessories
Model / Years
2025 GR 86

Production Period
Early October 2024 – Mid-December 2024

Approximate Total Vehicles
200

Condition
Approximately 200 Model Year 2025 GR86 vehicles may have been sold with

Expiration Date
July/31/2026

wheel locks/lug nuts of a different color than were intended for GR86 Hakone

Tech Requirements
TIC206A – Electrical
Repair 1
Inspection/Repair Time
Inspection: 0.4
Repair: 1.1
Parts Control at Launch
N/A

Edition. All involved vehicles are missing the tan leather trimmed owner
portfolio that is specific to the GR86 Hakone Edition.
Remedy
Any authorized Toyota dealer will inspect if the vehicle received the Hakone
Edition black color lug nuts, and black color wheel locks. If these parts are of
the wrong color, the dealer will order the appropriate replacements. All
vehicles involved in this Limited Service Campaign will receive the tan leathertrimmed Hakone Edition owner's portfolio. When parts have arrived, the dealer
will install the wheel lugs/locks and provide the owner’s portfolio to the
customer FREE OF CHARGE.

This Limited Service Campaign will be available until July 31, 2026 and is only
available at an authorized Toyota dealer.

© 2025 Toyota Motor Sales, USA

Parts Replacement Rate
100%
Owner Notification Date
August 2025
Salvaged Title Eligible
No

Owner Notification
Mail
Toyota will notify owners by mid August 2025. A sample of the owner notification letter has been included for
your reference.
Toyota App
Vehicles involved in this Limited Service Campaign will be visible in the Toyota App at time of announcement.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to the Toyota Newsroom https://pressroom.toyota.com/

Limited Service Campaign Contents
Service Department ..................................................................................................................................... 3
Parts Department ........................................................................................................................................ 4
Sales Department ........................................................................................................................................ 4
Frequently Asked Questions ........................................................................................................................ 5
Policies And Procedures ............................................................................................................................... 6

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Service Department
Warranty Reimbursement Procedure

Op Code
25TD02R1
25TD02R2



Description
Inspect & order (portfolio only), provide portfolio
Inspect & order (portfolio, lugs, locks), provide portfolio, replace lugs, locks

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
This Limited Service Campaign expires on July 31, 2026.

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Flat Rate Hours
0.4
1.1

Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service
Campaigns on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have
the repair performed correctly, please designate at least one associate (someone other than the individual
who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians
performing this repair are required to successfully complete the most current version of the E-Learning
course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair
performed correctly, technicians performing this repair are required to have completed the following
courses.


TIC206A - Electrical Repair 1

Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.

Parts Department
Parts Information
Part Number
PT276-18220-02
PT276-18221-02
PT420-18250-04

Description
86 WHEEL LK BLK 4 PC
86 LUG NUTS BLK QTY 16 WL
GR86 OWNER FOLIO

Quantity
1
1
1

Sales Department


Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle
Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/).
The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched
campaigns.
Policy for New Vehicles, TCUV, Pre-Owned Vehicles and Rent a Toyota

© 2025 Toyota Motor Sales, USA

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Frequently Asked Questions
Q1:
A1:

What is the condition?
Approximately 200 Model Year 2025 GR86 vehicles may have been sold with wheel locks/lug nuts of
a different color than were intended for GR86 Hakone Edition. All involved vehicles are missing the
tan leather trimmed owner portfolio that is specific to the GR86 Hakone Edition.

Q2:
A2:

What is Toyota going to do?
Any authorized Toyota dealer would inspect if the vehicle received the Hakone Edition black color lug
nuts, and black color wheel locks. If these parts are of the wrong color, the dealer will order the
appropriate replacements. All vehicles involved in this Limited Service Campaign will receive the tan
leather-trimmed Hakone Edition owner's portfolio. When parts have arrived, the dealer will install the
wheel lugs/locks and provide the owner’s portfolio to the customer FREE OF CHARGE.
Q2a:
A2a:

Q3:
A3:

How long will this Limited Service Campaign be available?
This Limited Service Campaign will be offered FREE OF CHARGE until July 31, 2026.

Which and how many vehicles are covered by this Limited Service Campaign?
There are approximately 200 vehicles covered by this Limited Service Campaign.

Q3a:
A3a:

Model Name

Model Year

Production Period

GR 86

2025

Early – October 2024 – Mid-December 2024

Are there any other Lexus/Toyota/Scion vehicles covered by this Limited Service Campaign in
the U.S.?
No, there are no other Lexus/Toyota/Scion vehicles covered by this Limited Service
Campaign.

Q4:
A4:

How long will Limited Service Campaign take?
The inspection takes approximately 45 minutes. If your vehicle requires replacing the wheel
lugs/locks, this process will take approximately one hour. However, depending upon the dealer’s
work schedule, it may be necessary to make the vehicle available for a longer period of time.

Q5:
A5:

What if I previously paid for repairs related to this Limited Service Campaign?
Reimbursement consideration instructions will be provided in the owner letter.

Q6:
A6:

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your
registration or title information is correct.

Q7:
A7:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at
1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern
Time.

© 2025 Toyota Motor Sales, USA

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Policies And Procedures
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers complete this Limited Service Campaign on
any new or used vehicles currently in dealer inventory that are covered by this Limited Service Campaign
prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy
parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is
involved in a Limited Service Campaign.
Toyota expects dealers to visit https://toyota-recall-disclosure.imagespm.info/ and complete a Customer
Contact and Vehicle Disclosure Form. Dealers are expected to provide a copy of the completed form, along
with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact
the customer when the remedy becomes available. Keep the completed form on file at the dealership.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle
Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/).
The Vehicle Inventory Summary may take up to four hours to populate information for newly launched
campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service
Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as
a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have
been completed on that vehicle.

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Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Limited Service Campaign. This claim filing
information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is
crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been
filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Parts Recovery Procedures
All parts replaced as part of this Limited Service Campaign must be turned over to the parts department
until appropriate disposition is determined. The parts department must retain these parts until notification
via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are
utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as
other purposes.
To help minimize dealer storage challenges, Toyota recommends that dealers:



File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on
when the campaign claim is paid by Toyota.
Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.

Refer to Warranty Policies 9.3 and 9.6 for additional details.

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TOYOTA
Certain 2025 Model Year GR 86 Hakone Edition
Missing Accessories
Limited Service Campaign (Remedy Notice)

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[VIN]

Dear Toyota Customer:

At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing
efforts to provide superior customer satisfaction, Toyota is announcing a Limited Service Campaign, which
includes your vehicle.
You received this notice because our records, which are based primarily on state registration and title data,
indicate that you are the current owner.
What is the condition?

Approximately 200 Model Year 2025 GR86 vehicles may have been sold with wheel locks/lug nuts of a
different color than were intended for GR86 Hakone Edition. All involved vehicles are missing the tan
leather trimmed owner portfolio that is specific to the GR86 Hakone Edition.
What will Toyota do?
Any authorized Toyota dealer will inspect if the vehicle received the Hakone Edition black color lug nuts, and
black color wheel locks. If these parts are of the wrong color, the dealer will order the appropriate
replacements. All vehicles involved in this Limited Service Campaign will receive the tan leather-trimmed
Hakone Edition owner's portfolio. When parts have arrived, the dealer will install the wheel lugs/locks and
provide the owner’s portfolio to the customer FREE OF CHARGE.

What should you do?

Any authorized Toyota dealer will perform the inspection, and if applicable, order the missing
accessories FREE OF CHARGE.
Please contact your authorized Toyota dealer to make an appointment to have the inspection
completed. The Limited Service Campaign will necessitate replacement parts; however, they cannot
be ordered until the condition is verified on your vehicle. The inspection takes approximately 45
minutes. If your vehicle requires replacing the wheel lugs/locks, this process will take approximately
one hour. However, depending upon the dealer’s work schedule, it may be necessary to make the
vehicle available for a longer period time. This Program will be offered until 07/31/2026 and will only
be available at an authorized Toyota dealer.
© 2025 Toyota Motor Sales, USA

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What if you have other questions?




Your local Toyota dealer will be more than happy to answer any of your questions.
For more information on this and other campaigns, please visit www.toyota.com/recall.
If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371
Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter,

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you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair
details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, selfservice portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the
“Resources” tab, select “Safety Recalls and Service Campaigns”, and click on “Submit Reimbursement Request”.
Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the
address or fax number shown below:

Toyota Brand Engagement Center - TSR
Toyota Motor Sales, USA, Inc.

c/o Toyota Motor North America, Inc.

P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
FAX: 310-381-7756

Please refer to the attached Reimbursement Checklist for required documentation details.

If you would like to update your vehicle ownership or contact information, please visit
https://www.toyota.com/owners.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely
regret any inconvenience this condition may have caused you.

Thank you for driving a Toyota.
Sincerely,
TOYOTA MOTOR SALES, U.S.A., INC.
© 2025 Toyota Motor Sales, USA

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