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NHTSA ID Number: 11021716

Manufacturer Communication Number: T-SB-0043-25

TSB/Document Date: 2025-08-08


Summary

Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS: •Careful inspection for paint chips/scratches and body dents/dings. •Proper operation of electrical accessories (including interior light, clock, and radio reset). •Interior cleanliness. •Proper function of mechanical systems. The PDS process helps identify potential vehicle concerns before customer delivery. After completing the PDS process, maintain accurate PDS records by ensuring the required documents listed below are completed and recorded in accordance with ToyotaeBay logo Warranty Policy. •GTS+ Health Check. •Completed PDS Check Sheet. •Battery Charge Test Print Out. •GTS+ Tire Pressure Information. Customer retention and proper maintenance of vehicles are and have always been a major focus for ToyotaeBay logo. To help remind customers that regular service is essential to the proper maintenance of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing this, customers will be reminded to return to your dealership for service. Your current service reminder sticker may be used. (See PDS Check Sheet item 7 of “Final Inspection and Cleaning.”) This bulletin contains the PDS procedures that apply specifically to 2026 model year Prius and Prius PHV vehicles. Refer to T-SB-0023-25, the universal Check Sheet that contains PDS steps that apply to all 2026 model year ToyotaeBay logo vehicles. To properly perform a complete PDS, you must complete all procedures contained in this TSB as well as the universal PDS Check Sheet.


11 mm (0.43 in.)

2

12 mm (0.47 in.)

5

17 mm (0.67 in.)

3

6 mm (0.24 in.)

© 2025 ToyotaeBay logo Motor Sales, USA

4

T-SB-0043-25

July 11, 2025

Page 8 of 16

2026 Prius and Prius PHV Pre-Delivery Service (PDS)
Front License Plate and Mounting Bracket Installation (continued)

3. Install the mounting bracket to the front
bumper by attaching the two self-tapping
screws into the dimples.

Figure 4.

1

NOTICE
Do NOT overtighten the
self-tapping screws.

2
4

3

4. Install the front license plate to the
mounting bracket using two noncorroding
bolts with the following dimensions:

1

Self-tapping Screws

2

Bolts

3

Front License Plate

4

Mounting Bracket

Figure 5.

Length: 15.0 mm (0.59 in.)
Diameter: 6.0 mm (0.24 in.)

2

1

1

Length

2

Diameter

© 2025 ToyotaeBay logo Motor Sales, USA

T-SB-0043-25

July 11, 2025

Page 9 of 16

2026 Prius and Prius PHV Pre-Delivery Service (PDS)
Front and Rear Emergency Towing Eyelet Removal and Hole Cover Installation

1. Remove the front and rear emergency
towing eyelets from the front and rear
bumpers by turning them counterclockwise.

Figure 6.

NOTE
If it is difficult to loosen the emergency
towing eyelets, use a steel bar.

1

2

1

Front Emergency Towing Eyelets

2

Rear Emergency Towing Eyelet

© 2025 ToyotaeBay logo Motor Sales, USA

T-SB-0043-25

July 11, 2025

Page 10 of 16

2026 Prius and Prius PHV Pre-Delivery Service (PDS)
Front and Rear Emergency Towing Eyelet Removal and Hole Cover Installation (continued)

2. Place one of the removed emergency towing eyelets into the luggage tray in the
luggage compartment.
NOTE
Dispose of the other removed emergency towing eyelets.
Figure 7.

A

B

1

1

C

D

1

1

A

Type A

D

Type D

B

Type B

1

Emergency Towing Eyelet

C

Type C

© 2025 ToyotaeBay logo Motor Sales, USA

T-SB-0043-25

July 11, 2025

Page 11 of 16

2026 Prius and Prius PHV Pre-Delivery Service (PDS)
Front and Rear Emergency Towing Eyelet Removal and Hole Cover Installation (continued)

3. Install the front and rear emergency towing
eyelet hole covers, which are stored in the
glove compartment, onto the front and
rear bumpers.

Figure 8.

B

A. Insert the arrow-shaped part “A” of the
front emergency towing eyelet hole
covers into eyelet hole “B” as shown.

1

A

B

A

B. Install the front and rear emergency
towing eyelet hole covers into the holes
of the front and rear bumper.

2

NOTE

B

Make sure the front emergency towing
eyelet cover is installed in the front, and
the rear emergency towing eyelet cover
is installed in the rear.
3

A

A

Arrow-shaped Part

B

Eyelet Hole

1

Front Emergency Towing Eyelet Hole Cover

2

Rear No. 1 Emergency Towing Eyelet
Hole Cover

3

Rear No. 2 Emergency Towing Eyelet
Hole Cover

© 2025 ToyotaeBay logo Motor Sales, USA

T-SB-0043-25

July 11, 2025

Page 12 of 16

2026 Prius and Prius PHV Pre-Delivery Service (PDS)
Power Back Door Initialization

Refer to the applicable Repair Manual for the power back door initialization procedure.

2026 Prius and Prius PHV:
Vehicle Exterior – Door / Hatch – Back Door Closer ECU – Initialization

Tire Pressure Warning System (TPWS) Initialization

Refer to the applicable Repair Manual for the TPWS initialization procedure.

2026 Prius and Prius PHV:
SuspensionTire Pressure Monitoring – Tire Pressure Warning Receiver – Initialization
NOTE
 To adjust the tire pressure correctly when the outside temperature is significantly colder than shop
temperature, perform a Health Check using GTS+ and select the compensation tire pressure
checkbox. Compensation pressures will display on the Health Check results screen. Adjust the tire
pressure when the tires are cold.
 This model has four TPWS sensors.

© 2025 ToyotaeBay logo Motor Sales, USA

T-SB-0043-25

July 11, 2025

Page 13 of 16

2026 Prius and Prius PHV Pre-Delivery Service (PDS)
Enable HybrideBay logo Battery Thermal Keep Control Mode (Prius PHV Only)

The HV/EV battery may be frozen in extremely cold areas. As a result, the HV/EV battery may
become excessively weak, and the system may NOT be able to be started. By enabling HybrideBay logo
Battery Thermal Keep Control Mode, it is possible to warm the HV/EV battery and maintain its
current temperature in order to prevent it from becoming excessively weak.
When this mode is set to ON, the timer charging settings are canceled at temperatures of 14°F
(-10°C) or lower. Charging will begin immediately when the charging cable is connected to
the vehicle.
Table 2. HV/EV Battery Thermal Keep Control Mode
PURPOSE

CONDITION

OPERATION

Ambient temperature is 14°F
(-10°C) or lower

Begins to warm the HV/EV battery to
maintain its current temperature when the
ambient temperature drops to 14°F
(-10°C) or lower when the charging cable
is connected to the vehicle.

Charging cable is connected
to vehicle

To prevent the HV/EV battery from
freezing when a charging start time is set,
when the HybrideBay logo Battery Thermal Keep
Mode is enabled, the charging timer will
be disabled, and charging will begin
immediately when the charging cable is
connected to the vehicle.

Prevent HV/EV
battery from freezing

To enable HybrideBay logo Battery Thermal Keep Control Mode, it is necessary to use GTS+ during PDS at
the dealership.
Confirm HybrideBay logo Battery Thermal Keep Control Mode State

1. Connect the Techstream to the DLC3.
2. Turn the power switch IG-ON.
3. Read the Data List on GTS+ software by entering the following menus: Powertrain –
HV BatteryeBay logo – Data List – HybrideBay logo Battery Thermal Keep Control Mode Status.
4. Check the results by referring to the following table:
Table 3.
TESTER DISPLAY

MEASUREMENT ITEM

RANGE

NORMAL CONDITION

HybrideBay logo Battery
Thermal Keep Control
Mode Status

HybrideBay logo Battery
Thermal Keep Control
Mode State

ON or OFF

ON: Enabled
OFF: Disabled

© 2025 ToyotaeBay logo Motor Sales, USA

T-SB-0043-25

July 11, 2025

Page 14 of 16

2026 Prius and Prius PHV Pre-Delivery Service (PDS)
Enable HybrideBay logo Battery Thermal Keep Control Mode (continued)
Set HybrideBay logo Battery Thermal Keep Control Mode

1. Connect the Techstream to the DLC3.
2. Turn the power switch to IG-ON.
3. Enter the following menus: Powertrain – HV BatteryeBay logo – Utility –
HybrideBay logo Battery Thermal Keep Control Mode.
Figure 9.

4. Confirm the following message is displayed:
“This function is used to turn the HybrideBay logo Battery Thermal Keep Control Mode ON / OFF.”
5. Confirm that the conditions displayed on the screen are met, and then press Next.
NOTE
The power switch is ON (Ready OFF).

6. Confirm the following message is displayed:
“Select HybrideBay logo Battery Thermal Keep Control Mode.”
7. Select ON and press Next.
NOTICE
Selecting ON may disable the charging timer.

8. Confirm the following message is displayed:
HybrideBay logo Battery Thermal Keep Control Mode is complete.”

© 2025 ToyotaeBay logo Motor Sales, USA

T-SB-0043-25

July 11, 2025

Page 15 of 16

2026 Prius and Prius PHV Pre-Delivery Service (PDS)
Seating Position Control ECU Initialization

Refer to the applicable Repair Manual for the seating position control ECU
initialization procedure (procedure 2).

2026 Prius and Prius PHV:
Vehicle Interior – Seat – Front Power Seat Control System (w/ Memory) – Registration

Head Unit System Reset

Prior to vehicle delivery, confirm that the welcome screen with language options appears on the
head unit display when the ignition is switched to the ON position. There may be instances
where the welcome screen with language options may not properly appear on the head
unit display.
If the welcome screen showing language options is not displayed, complete the following steps:
1. Select the Settings option (gear icon).
2. Scroll down and select the Info & Security option.
3. The System Reset dialogue box will appear. Select Reset to confirm the resetting of
the system.
4. Confirm that the welcome screen with language options is now displayed.

Customize ACC Function

The pre-startup function detects when a user enters the vehicle and energizes the audio head
unit (+BA) so that the multimedia system can quickly be used. This function is not enabled at the
factory to reduce parasitic current draw in transit and storage. To enable this function, it is
necessary to set the ACC customization function in the navigation display to OFF.
1. Turn the engine switch (power switch) to the ON position (ON mode).
2. Enter the following menus: Settings – Vehicle Customization – Utility – ACC Customize.
3. Change the setting to OFF.

© 2025 ToyotaeBay logo Motor Sales, USA

T-SB-0043-25

July 11, 2025

Page 16 of 16

2026 Prius and Prius PHV Pre-Delivery Service (PDS)
Dealer Contact Information for Call Dealer Head Unit Function (Premium Audio Only)

Refer to the Multimedia System Owner’s Manual to add dealer contact information.

2026 Prius:
Section 2-8 Vehicle Settings – Setting dealer information

2026 Prius PHV:
Section 2-8 Vehicle Settings – Setting dealer information

Navigation — Set Date & Time by GPS

Prior to vehicle delivery, it is necessary to turn the Set Date & Time by GPS setting to the
ON position.
1. Turn the engine switch (power switch) to the ON position (ON mode).
2. Navigate the following menus in the head unit: Settings – General – Date & Time –
Set date & time by GPS.
3. Ensure the Set Date & Time by GPS function is set to the ON position.

© 2025 ToyotaeBay logo Motor Sales, USA

12

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TSB/Document ID: T-SB-0043-25

Replacement Service Bulletin Number:

MFR Communication Date: 2025-07-11

MFR Internal Campaign ID/Software Version: T-SB-0043-25

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: UNKNOWN OR OTHER

MFR Component System:

MFR Component Subsystem:


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