UPDATE PRIOR TO SALE NOTICE

Global Service Action
Number: D020 UPS2625-2

Changes are highlighted in blue

Subject:

Publication No.: D020 UPS2625-2
Model: Range Rover (LK)

Rear Right Lamp Assembly - Cosmetic Defect

Model Year: 2025
Date of Issue: 03 June 2025
Expiry Date: 29 May 2027

To:

All National Sales Companies (NSCs), importers, retailers and authorized repairers

For the
Attention
of:

The approved JLR retailer / authorized repairer.

Important: Quarantine in JLR retailer / authorized repairer or applicable NSC location.
NOTE: The information in this campaign is intended for use by professional technicians. If you are not a JLR
retailer / authorized repairer, do not assume that a condition described affects a specific vehicle. Contact an
authorized JLR retailer / authorized repairer to determine if this campaign applies to a specific vehicle.
This campaign has been issued to provide the relevant repair instructions, parts and warranty information.
This campaign is valid for two years only. Repairs must be completed prior to the expiry date at the top of this
campaign.
This campaign does not apply to any vehicles already registered and in use, either with the JLR retailer /
authorized repairer, or customer. Any vehicle already in use may continue to be driven and any repair
instructions will be communicated through a separate campaign.
Bulletin has been updated to amend the SRO.

FOR THE ATTENTION OF ALL:
DESCRIPTION OF ISSUE
A concern has been identified on certain 2025 model year Range Rover vehicles, where the rear right lamp assembly may have
been manufactured with a cosmetic defect. This does not meet the required standard set by JLR and the rear right lamp assembly
must be renewed if the cosmetic defect is found to be present.
ACTION TO BE TAKEN
This campaign directs JLR retailers / authorized repairers to quarantine any unsold vehicles in the affected vehicle range.
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty
Portal will be updated to reflect only those vehicles affected.
JLR retailers / authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such
time as the repair has been successfully completed.
Refer to the warranty section of this campaign for details of the Related Damage Process. At the time of confirming a booking for a
vehicle repair, make sure you check the Warranty Portal to confirm if there are any other outstanding campaigns, to make sure the
correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.
CUSTOMER COMMUNICATION
Should this campaign mean that you are unable to deliver an affected vehicle to a customer at an agreed handover date, advise the
customer of the following:
'JLR are committed to delivering vehicles to our customers of the highest quality, complete with the very latest hardware and
software. Our vehicles are continually evolving with our Engineering and Design teams constantly looking for new and innovative
ways to further enhance and develop our vehicles. JLR have advised us that there is an update to be completed on your vehicle and

have instructed us to complete this action prior to handing the vehicle over to you. JLR apologize that this update may delay the
delivery of your new vehicle but are committed to make sure customers benefit from the very latest technology to make sure your
ownership experience is the best possible.'
If necessary, you may communicate technical details of the repair or update that is required on the vehicle, this is at your discretion.
RETAILER EMPOWERMENT
We appreciate the frustration experienced by both our customers and JLR retailers / authorized repairers with regards to the launch
of any Update Prior to Sale (UPS) notice.
Following the launch of Retailer Empowerment (and where you feel it appropriate), you now have the ability to offer goodwill to
customers who have suffered delays in the delivery of their vehicle. Any goodwill offer should be specifically for a customer whose
vehicle delivery has been delayed due to UPS activity to acknowledge the poor experience.
Should you have any questions, contact the Customer Relationship Center (CRC) in the first instance for help and support.



The following applies to:
[NORTH AMERICA]

FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:



The following applies to:
[NORTH AMERICA]

Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your JLR retailer / authorized repairer. Unsold
vehicles must be repaired prior to handover of the vehicle for retail sale.

Yours faithfully
Steve Oldham
Global Customer Care Quality Director

SERVICE INSTRUCTION - D020 UPS2625-2
Parts
The parts below must be ordered through JLR in the normal manner.

Description

Part Number Qty. % of vehicles requiring this part*

Rear right lamp 453123544

1

18%

* When ordering parts, order no more than the expected percentage failure rate of parts identified.

SROs
Description
Inspect rear right lamp assembly

SRO

Time

05.10.10 0.1

Renew rear quarter panel lamp assembly 86.40.70 0.1
Drive in / drive out

02.02.02 0.2

NOTE:
Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as
guidance only. Always refer to TOPIx to obtain the latest repair time.

Warranty Information
Warranty claims must be submitted quoting program code D020 with the relevant option code from the table below. As option codes are used
there is no requirement for you to enter SROs or parts, these are included for information only.

Program Code Option

Description

SRO

Time Part Number Qty

D020

A

Inspect rear right lamp assembly

05.10.10

0.1

N/A

N/A

D020

B

Inspect rear right lamp assembly
Drive in / drive out

05.10.10
02.02.02

0.1
0.2

N/A

N/A

D020

C

Renew rear quarter panel lamp assembly 86.40.70

0.1

453123544

1

D020

D

Renew rear quarter panel lamp
assembly
Drive in / drive out

0.1
0.2

453123544

1

86.40.70
02.02.02

NOTE:
The option that contains the drive in / drive out allowance may only be claimed when the vehicle has been brought back into the
workshop for this action alone to be undertaken.

Warranty claims must be submitted in accordance with the current JLR Global Warranty Manual, and its amendments, unless stated otherwise
in this campaign.

Customer Reimbursement and Related Damage Process

NOTE:
If there is a requirement to claim for related / consequential damage or customer reimbursement, refer to the related instruction that
can be found in TOPIx (in the Search box, search for 'Related Damage Claim' and open the related bulletin link).

Table of Contents
REMOVAL AND INSTALLATION: SERVICE INSPECTION
REMOVAL AND INSTALLATION: SERVICE INSTRUCTION

SERVICE INSPECTION
NOTES:
Some variation in the illustrations may occur, but the essential information is always correct.
Some components shown removed for clarity.

1. Open the upper tailgate.

2. Inspect the rear right lamp assembly in the area shown in the illustration.
If the rear right lamp assembly shows signs of cosmetic
defects as shown in the illustration with the RED X, the
inspection is a FAIL. Continue to the Service Instruction.
If the rear right lamp assembly does not show any signs of
cosmetic defects as shown in the illustration with the
GREEN , the inspection is a PASS. Close the upper
tailgate and release the vehicle.



SERVICE INSTRUCTION
1. Renew the rear right lamp assembly (see TOPIx Workshop Manual
section 417-01: Exterior Lighting - Removal and Installation - Rear Lamp
Assembly).