Vehicle Quarantine Notice

Issue
Date:

10 July 2025

Action No.: D032 UPS3025-1
Subject:
Model(s):

Passenger Frontal Airbag Replacement
Model/Variant

Model Year(s)
from

to

New Range Rover Evoque (LZ)

2021

2025

New Range Rover Evoque (JZ)

2022

2025

To:

All National Sales Companies (NSCs), importers, retailers and authorized repairers.

For the
Attention
of:

The approved JLR retailer/authorized repairer.

Important: Quarantine vehicles at the Port of Entry Facility, retailer/authorized repairer or applicable NSC location.
NOTE: The information in this campaign is intended for use by professional technicians. If you are not a JLR
retailer/authorized repairer, do not assume that a condition described affects a specific vehicle. Contact an
authorized JLR retailer/authorized repairer to determine if this campaign applies to a specific vehicle.
This campaign does not apply to any vehicles already registered and in use, either with the retailer/authorized
repairer, or customer. Any vehicle already in use may continue to be driven and any repair instructions will be
communicated through a separate campaign.
Vehicle Quarantine Notices must strictly be adhered to. Unless otherwise stated in the content of this Vehicle
Quarantine Notice, no vehicles are to be distributed, handed over to customers or used on public roads.

FOR THE ATTENTION OF ALL:
DESCRIPTION OF ISSUE
A potential concern has been identified on specific vehicles within the above vehicle range.
A concern has been identified on 2021 – 2024 and certain 2025 Model Year Range Rover Evoque vehicles where, during a
passenger airbag deployment, the airbag may tear as a result of improper folding of the airbag during the airbag assembly process.
A torn airbag may reduce the occupant protection and therefore increase risk of injury in the event of a crash. A torn airbag may also
allow the escape of hot gasses which may cause burns to occupants.
ACTION TO BE TAKEN
This campaign directs retailers/authorized repairers to quarantine any unsold and affected vehicles within the above vehicle range.
No vehicles are to be distributed, handed over to customers or used on public roads. The Vehicle Identification Number (VIN) of any
affected vehicle already handed over to customers must be reported by email to [email protected].
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty
Portal will be updated to reflect only those vehicles affected.
CUSTOMER COMMUNICATION
Should this campaign mean that you are unable to deliver an affected vehicle to a customer at an agreed handover date, advise the
customer of the following:
'JLR are committed to delivering vehicles to our customers of the highest quality, complete with the very latest hardware and
software. Our vehicles are continually evolving with our Engineering and Design teams constantly looking for new and innovative
ways to further enhance and develop our vehicles. JLR have advised us that there is an update to be completed on your vehicle and

have instructed us to complete this action prior to handing the vehicle over to you. JLR apologize that this update may delay the
delivery of your new vehicle but are committed to make sure customers benefit from the very latest technology to make sure your
ownership experience is the best possible.'
If necessary, you may communicate technical details of the repair or update that is required on the vehicle, this is at your discretion.
RETAILER EMPOWERMENT
We appreciate the frustration experienced by both our customers and retailers with regards to the launch of any Vehicle Quarantine
Notice.
Following the launch of Retailer Empowerment (and where you feel it appropriate), you now have the ability to offer goodwill to
customers who have suffered delays in the delivery of their vehicle. Any goodwill offer should be specifically for a customer whose
vehicle delivery has been delayed due to this activity to acknowledge the poor experience.
Should you have any questions, contact the Customer Relationship Center (CRC) in the first instance for help and support.



The following applies to:
[NORTH AMERICA]

FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:



The following applies to:
[NORTH AMERICA]

Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehicles
must be repaired prior to handover of the vehicle for retail sale.

Yours faithfully
Steve Oldham
Global Customer Care Quality Director