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Technical Service Bulletin

91 MIB3 restarts by itself or fails

United States 444 Volkswagen of America, Inc. (6444)

[status | Released for publishing

Release date | Jul 1, 2025

New customer code

Object of complaint Complaint type [Position |
information, navigation, communication, entertainment -> radio, navigation, MMI and__ functionality -> cannot be

drive device functions -> switch device\MMI on\off switched on/activated

information, navigation, communication, entertainment -> radio, navigation, MMI and functionality -> no function front
drive device functions -> screen display

information, navigation, communication, entertainment -> radio, navigation, MMI and functionalit

drive device functions y

information, navigation, communication, entertainment -> instrument cluster, displays, functionality | |
screens

information, navigation, communication, entertainment -> radio, navigation, MMI and__ functionality -> switches off by

drive device functions -> switch device\MMI on\off itself

Vehicle data

MIB3

Sales types

aoa fT

aoa fT

Control units

Diagnostic address Software part number Hardware part number
Documents

textvorgabe_fuer_englische_uebersetzung.docx

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Technical Service Bulletin Transaction No.: 2078437/1

91 MIB3 restarts by itself or fails Release date: Jul 1, 2025

Condition

Customer states:

The MMI fails sporadically and restarts after some time or can be restarted.

Workshop findings:

The complaint occurs sporadically. The MMI can be restarted or restarts by itself.

The vehicle still has a software version in the diagnostic address 5F<3600.

Technical Background

Software issues.

Production Solution

The new MIB3 software has been in use in production since model year 2022.

Service

Important information before updating the software

+ Anewly developed test program is used to input the SVM code. Please ensure that the tester being used has the latest ODIS
update. The new test program for software updates is included in ODIS software.

Note: The vehicle uses acoustic signals and flashing lights to indicate when user input is required during and at the

end of the test program.

+ Important: Please prepare the required USB-C sticks (see parts information) before starting the repair. The update
media can be used for multiple vehicles.

+ This update package includes new software for the MIB3 infotainment system. Useful information for MIB3 software updates
can be found in TSB 2060523.

+ There will be extended inactive periods for some of the steps. You can work on a different vehicle during this time. This is
considered in the warranty accounting instructions.

+ When carrying out this TSB, time stamps are not required for billing under warranty.

Repair procedure

1. Software update for emergency call module (0075), diagnostic interface (0019), information electronics (005F) and

calibration of instrument cluster (0017)

Use the function “SVM - Multiple authorized code inputs” in “Flash” mode.

IMPORTANT: For the new software update program, the following SVM code must be entered exactly, including commas and

without spaces (recommendation: scan QR code with hand-held scanner or copy and paste the SVM code chain).

FLIGHTON0075MLB,TGU1MDMVB,CL35A001MLBNAR,ZGDOIP,CL35A002MLBNAR,CL35A003MLBNAR,FLIGHTOFF0075MLB

=
[a] =i - a 7 ol
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The test program initially prompts you to use a USB medium (see parts information for part number).
The automatic execution of software updates results in inactive time. This is taken into account in the warranty accounting
instructions.
The USB-C stick can be removed after completing the program.
If the procedure has been interrupted, please repeat step 1. The test program will then automatically perform the
missing part of the update.
2. Bus sleep mode
Put the vehicle in bus sleep mode after performing the software update.
Then switch the ignition back on and start the MMI.
3. Check emergency call LED
Check whether the emergency call LED in the roof module lights up in green again.
If the LED does not turn green, please contact TAC using a technical repair inquiry, and referencing this TSB.
4. End diagnostic session and upload the log to GFF Paperless.
Warranty
When carrying out this TSB, time stamps are not required for billing under warranty.
You are therefore permitted to work on other vehicles at the same time. The update can also be performed by non-
productive personnel.
The Guided Fault Finding test plans should not be carried out for diagnostic entries that are repaired by performing this
TSB and cannot be invoiced.
Claim Type: + Ifthe vehicle is outside of any warranty, this Technical Service Bulletin is informational only.

Damage Code: 7202
Labor Operations: Software update 0151 0010 20 TU
Software update 0151 0040 60 TU

Claim Comment: As per TSB 2078437/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims
are subject to review or audit by Audi Warranty.

Required Parts and Tools

The following applies when creating the update media:

Please prepare the required USB-C sticks before starting the repair.
You must not use an SD card with an adapter USB stick.

The USB-C stick and downloading the software via the SD creator cannot be invoiced.

General information on USB-C sticks for software updates can also be found in TSB 2060523.

MIB3 update media:

Please download the software with the part number onto a USB-C stick that complies with the USB 2.0 specification (32GB) using
the SD creator.

Please do not use a USB-C stick with a larger storage capacity as USB sticks have a different formatting process.

Audi A4, AS. 8W0.906.961.R
Additional Information
All parts and service references provided in this TSB (2078437) are subject to change and/or removal.
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