NHTSA ID Number: 11021454
Manufacturer Communication Number: TSB_2075217_3
TSB/Document Date: 2025-08-05
Summary
This bulletin provides information when the display of guages is faulty in Audi
virtual cockpit.
A Connection offline
Technical Service Bulletin
90 Audi virtual cockpit: display of the gauges is faulty
United States 444 Volkswagen of America, Inc. (6444)
[Status | Released for publishing
Release date [Jul 31, 2025
New customer code
Object of complaint Complaint type [Position|
information, navigation, communication, entertainment -> driver .
information system (DIS, MFI, MMI) functionality | |
information, navigation, communication, entertainment -> instrument |component, automotive fluids ->
displays -> instrument cluster display pixel malfunction in display
information, navigation, communication, entertainment -> instrument component, automotive fluids
cluster, displays, screens Ps °
information, navigation, communication, entertainment -> instrument . .
i: functionality
displays
information, navigation, communication, entertainment -> instrument
i" appearance, surface
cluster, displays, screens
information, navigation, communication, entertainment -> driver functionality -> gives incorrect
information system (DIS, MFI, MMI) -> information system display reading
information, navigation, communication, entertainment -> instrument component, automotive fluids
displays
information, navigation, communication, entertainment -> instrument | functionality -> gives incorrect
displays -> instrument cluster display reading
information, navigation, communication, entertainment -> driver functionality -> operation
information system (DIS, MFI, MMI) -> information system display sequence incorrect
information, navigation, communication, entertainment -> driver component, automotive fluids
information system (DIS, MFI, MMI) Pr °
information, navigation, communication, entertainment -> driver component, automotive fluids ->
information system (DIS, MFI, MMI) -> information system display pixel malfunction in display
Vehicle data
All Audi models with FPK2(+)
Sales types
aoa |
aoa |
lar faozsfa |
[ar faozafa |
lar [aoasfa |
lacs faoifa |
[aks faoazfa fF
jake [aozsfa PR
[ake [aozgfa PR
lacs [aoasfa |
lam faozifa |
lame fozzfa [|
lam [aozsfa PR
lame [ozafa PR
jam faosfa fF
lane faoztfa [oR
[ane faozfa ff
[ane faozsfa PR
lant [2ozafa |
lant [aoasfa |
jew: faozifa [|
jew: faozzfa [|
jaw: faozsfa [|
jaw: faozafa [| P
jaw: [aoasfa PR
lave [aozfa PR
jsvs [aosfa |
jsvr [zozafa PR
jevs [zozsfa [| P
[rox faofa PR
[rx fzozofa PR
[rss faozifa fF
[ret [aozfa PR
[et faozsfa |
[ret [ova PR
[rex [aozsfa |
[rss faozifa |
[rss [aozzfa [|
[rss faozsfa |
[ss fzozafa fF
[ree [aozsfa |
[ret [aozfa PR
[ret [aozsfa [Rf
jes jaozafa |
[res jaozsfa [|
ev faozfa [|
[rvs Jaozfa |
jv faozsfa |
jy: fozfa ff
[vs faoasfa fh
je faorfa |
cer faozofa |
ser faozifa |
ser faozfa |
ser faozsfa |
joer faozfa |
[oe [aoasfa [RR
PR numbers
Q3 with FPK2+ from CW 13/2024
Sales types
[ret [ova | R
[rex [aoasfa [RR
Control units
(0017-Instumenteuster|» «iGO
[0017-Instumentchster[”_——~SiESSCS~S~S~d OOO
[0017-Instumentchste[=——SCS~iESSCSCSC~iS OTOP
[0017-Instumentchster|” ——SCSCS~iSSC~*~S~*~i OTOP
[0017-intument ouster» ~*~ 0 TOO
[0017 instumentcuster>=——~SSSCSC*dSSSSSS*i DOGO PC
[0017 instument ouster" SSS * 20 TOOK“
[0017-Instumentchster|» _—~=SsSCSC*~iESCSC*~C~*~S*~d OOO dC
Documents
A Connection offline
Technical Service Bulletin Transaction No.: 2075217/3
90 Audi virtual cockpit: display of the gauges is faulty Release date: Jul 31, 2025
Condition
REVISION HISTORY
revision [pate [purpose
so - | Revised header (Updated customer codes)
12/17/2024 | Revised header (Add Model)
09/16/2024 | Initial publication
Customer states:
The gauges displayed in the Audi virtual cockpit are faulty.
The following images show possible examples of the concern:
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ec) Sa P At oh
= " he nee
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Figure 1. Examples of the display concern.
Technical Background
Hardware issue in Audi virtual cockpit.
Production Solution
Optimized hardware in Audi virtual cockpit was implemented on 10/01/2024 (production date of Audi virtual cockpit).
Service
1. Attach a photo of the customer concern to DOC-IT, ensure the VIN and date are visible in photo.
2. In your warranty claim notes document the production date of the instrument cluster. To do so:
a. Using Self Diagnosis: Select diagnostic address 17.
b. Use the control module OBD drop down and select Identification.
c. Click “show expanded identification”.
d. Expand the “Fazit identification” and document “Day of manufacture”.
3. If the production date is BEFORE 10/01/2024 this TSB applies.
4. Replace the Audi Virtual Cockpit -J285- according to the instructions of the ELSA repair manual.
Warranty
Claim Type: + Ifthe vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.
Damage Code: 0040
Labor Operations: Remove and install/replace instrument cluster 9025 XXXX |See SRT with
associated
operations
Self-diagnosis 01290050 |See SRT with
associated
operations
GFF 0150 0060 | Time stated on the
diagnostic protocol
Claim Comment: As per TSB 2075217/2
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Part Number | Part Description Quantity
See ETKA Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual | See ETKA/ELSA
See ETKA Instrument cluster
Additional Information
All parts and service references provided in this TSB (2075217) are subject to change and/or removal.
©2025 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form
or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites without the prior expressed written permission of the publisher.
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TSB/Document ID: TSB_2075217_3
Replacement Service Bulletin Number:
MFR Communication Date: 2025-07-31
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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