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Technical Service Bulletin

37 Noises after selecting a gear while idling and the vehicle is stationary, or while driving
United States 444 Volkswagen of America, Inc. (6444)

[Status | Released for publishing

Release date —_| Jul 10, 2025

New customer code

Object of complaint Complaint type [Position]
transmission -> transmission control operation [noises, vibrations] |
engine -> engine operation [noises, vibrations} |
transmission -> operation, shift and power distribution control [noises, vibrations| |
Vehicle data

A5 F5 MY18-25 DL382

Sales types

Final drive code

ala ff

aja fT

aoa |

aorta |

aoa |

aoa |

aoa |

aosfa [OR

A6 4G MY16-18 DL382

Sales types

aoa

aoa

aoa |

A4 8W MY17-25 DL382

Sales types

lewepora |
lawe[zola [| iP Oi
lawl [| iP Od
lawee[zo2oa[| iP Oi
law zor7fa | iP
‘owy|aowla [iP
‘owy|aorja [SPOR
fewy[aoaoa | FO
lewy[aoaifa [| iP Oi
law [aoa | Oi
Ed
law [aozafa [| Si Oi
law [aoasfa [| iP
A6 4A MY19-25 DL382

Sales types

aarvfaorfa |
aary|2ozofa |
aarvfaozifa |
[aary|aozfa |
jaaryiaozsfa | fh
jearvizozgfa |
lsaryizozsfa |
PR numbers

AT 4K MY19-25 DL382

Sales types

jacvizoifa |
jacv[aozofa |
jacv[aoztfa |
jacy|aozfa |
jacyfaozsfa |
jacvfaozgfa |
lacy|aozsfa |
Chassis numbers

(Manufacturer|Filer|Type|Filer[MY[Factory[From [To [Prod frm|Prod to
wau [> _[r2_[ _|w |n [oooooifasooss] |
wav [> _[r2_ > _|w |n [ooo00s/asooos |_|
wav [> _[r2_ > |x |w [ooooosfoassea] |_|
was [> _[r2_ > |s |v [ooo00%/evooes| |_|
wav [r2_[» [Rw loooor|ssoaoo] | ——_—|
au» |r2|* [PN Joooo0s|oo9ese |_|
PR numbers

?:or ?:without OK3

Q5 NF MJ18-25 DL382 Quattro

Sales types

rvviaorja fT
rvviaorfa fT
[Fvevfaozofa fT
aorta fT
aoa fT
aoa |
aoa |
asa fT
PR numbers

Documents

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Technical Service Bulletin Transaction No.: 2074806/4

a Noises after selecting a gear while idling and the vehicle is stationary, or while Release date: Jul 10, 2025
riving

Condition

revision pate purpore

| —_ ovine Conatsinage rtrence)

3 05/22/2025 | Revised title (Updated for clarity)

ee re

Customer States:

+ Noises after selecting a gear at idle speed when the vehicle is stationary.

and/or

+ Noises when driving in odd-numbered gears (1st, 3rd, 5th gear).

and/or

+ Noises when driving in even-numbered gears (R, 2nd, 4th gear).

and/or

+ Oilloss.

Workshop findings:

. The customer complaint(s) can be reproduced.

and/or

+ The noise in the vehicle interior can be reproduced (see Figure 1).

For an example of the interior noise, see the video located at: https://audi-
external.kzoplatform.com/player/medium/2800199503309706803 [=] , EEA [=]
Pan Le
Ar fg.
a aay q
pe a, FF
‘al a a
lag ee
lo reo
: eS
Figure 1. Example of interior
noise
For an example of the noise change with gear selected/deselected, see the video
located at: [=] oe a. [=]
https://audi-external.kzoplatform.com/player/medium/2800204564878333790 ‘ Ph 3
pera ne
Rta
Wt TE
ol pa
Figure 2. Example of noise
change with gear
selected/deselected
and/or
+ Noises from rear of gearbox (Figure 3).
Note: The noises change with the engine speed (Figure 4).
For an example of the gearbox noise, see the video located at: https://audi-
external.kzoplatform.com/player/medium/2800197 105174451664 [=] . [=]
hy yt
, are “aT oD
rae he bel —
ar get
lo AT
Figure 3. Example of gearbox
noise

For an example of the noise change with engine speed, see the video located at:
https://audi-external.kzoplatform.com/player/medium/2800200895248209535 [=] a | [=]
tegh Tet
r Tra aw.
yo ce ae
re
Te Sta
- Laer
fn] a a
Figure 4. Example of noise
change with engine speed
and/or
+ Noises from the area of the dual-mass flywheel (service flap).
and/or
+ Evidence of ATF loss when the service flap is open.
and/or
+ The noises can be allocated to accelerometer 1 and/or 2 using the Pico NVH tool (VAS 611015).
— Please observe the instructions under Service.
and/or
+ Abrasion visible on the permanent magnets of the oil pan (see Figure 5).

= SS=
a / 8 a
— ae |
i S E > = No ‘ ¥ -
_ ie ree a .
5 3 ts ss
-— ce
ad ~
. —
“ee © a = ~
‘ i
. . 3 PS ad
y 5
i .
“ o . :
Figure 5. Abrasion is visible on the permanent magnets of the oil pan.
Bearing A (Figure 9) on dual clutch.
Not applicable.
Try to reproduce the customer complaint (based on the description/workshop findings/event memory
entries), so that it can be clearly assigned to this TSB. The following repair must only be carried out if all
the criteria (model/type, chassis number, engine/gearbox code, PR number(s), part number, software
version, code etc.) apply exactly. Otherwise, this measure will not eliminate the problem, and repeat
repairs may be necessary. In such a case, we may reject the warranty claim and charge back the cost of
the parts.
Optional additional information through analysis with Pico NVH tool (VAS 611015):
+ Attach acceleration sensors and microphone as described under “Measuring points_page_1” and “Measuring
points_page_2”.

Messpunkte fiir Beschleunigungssensoren und Mikrofon
/ measuring point for accelerometer and microphone
XS
od »
% ae
EX
ey Le
a LO ats
oe iS Lae
a? Oe See Uj
Syn, ee,
a om Be, Rei WSS i )
_ Sf
if ; vo s
hey) | . SS ne.
SS WY . he
Pate < Ss Mi
TMs a Sd oe
tT A
accelerometer 1 accelerometer 2 accelerometer 3 phone
Figure 6. “Measuring points_page_1”.

Messpunkte fir Beschleunigungssensoren und Mikrofon
| measuring point for accelerometer and microphone
| awomet | | scam | | sansa | | cae
accelerometer 1 acoelerometer 2 accelerometer 3 | microphone
eg a ny
‘. ey aM
f . 4 TAD
G 4 LZ oo tae} w
i» 2 t Q ‘ N\
<a. Py i)
‘Sy * te : . Pall mn
= =i AN
we ) = | °
/ * | oe Bi S .
Figure 7. “Measuring points_page_2”.
+ Analysis of the measurement via acceleration sensor 1/channel A and acceleration sensor 2/channel B.
— Frequency range of approx. 250-600Hz can be detected here.

Auswertung der Messung / analysis of the measurement
Fatrstute N / driving position N Fahestule 0 / driving position D
oF = . ——— 3 arena} ail rs
‘° —— “| ly em
os F ee "os jsscone
or vem op i
° jeer 8 —
tom rome
| ooo =
. ear ons
In Ordnung / in order Nicht in Ordnung / notin order
Figure 8. Please note the visualization showing a measurement in the attachment (“measurement” and
“measurement1”).
Please also provide an audio and/or video file and/or photos that clearly document your findings.
Also perform a visual inspection of bearing A in the cover for the dual clutch and document your findings with
detailed photos.
+ To do so, remove the oil seal on bearing A (Figure 9 -> marked in red) of the dual clutch that was removed.
+ Document any possible malfunctions of bearing A (see Figure 10 -> red arrow) with a photo clearly showing
the issue.

13
$ 4
Zoe
AL
Ki LZ) JAK
et Vetla® 7
a SR
A ATT Pe
ree So) 4)
oti Se
¢ 12:43 es
. 9 10 wn 1S
14 a. 8 Se
9 5 1 ee
| & ger
| wer
l=
ry x2_ ly
were) 4 15
1
Figure 9. Bearing A on dual clutch.

.
& il ah
FI a a \ '
pt --
¢ \ es YE
Se \ : an
> se y a ¥ “
\ % JZ = A “ f
‘ ae DP |
VWs | a oS - tig
at we Y
Le .— 7 f
>. a OL F
ee 4
: sk, oe
Figure 10. Bearing A circled, with red arrow.
Perform the following measures as described in the Workshop Manual:
1) Decision on repair level that can be performed -> based on repair work required for bearing A:
+ Replace bearing A in cover for dual clutch if you find the following functional issue on bearing A:
— Wear can be seen on bearing A and the ball cage is still in bearing A (see Figure 11).

f a TSE SS cae |
“Sp, Pam Sia gait Oe i
Say Ni eas Nise P
i ‘3 : Sm 4
5 . y sf —
a : ; i
J ¥ oie
, SAU $38) .
, 4 Mo ds Te . e
p / ea oe:
fa? i a , :
4 * md SY
; . 7 e
‘a Yi Z \ 7 |
: ; 7 = dq
SS 1 Be a
6 ~ i Tl
= > |
7 = ; |
Sc \
i ar i i" U os
ual VA YX Ve, |
Figure 11. Bearing A and ball cage.
+ Replace the entire dual clutch if you find the following functional issue in the installation space around bearing
A:
- Ball cage no longer in bearing A or irreparable damage to ball cage -> ball guidance no longer Provided
(see Figures 12 and 13).
/ we SS A *
/ (| ~~ , NES ¥
“By \ Sa Ss "
| \ AN \h i) »
Ca Wi) JB ae as Ps ha
7 ae W . iw = vy
Yeas 4 | ge : ae
aN Qa 7 # nll ax . ; [| )
ane les ma! fp
Pye I
\ & " =e Sp y
Figure 12. Damage is irreparable. Figure 13. Damage is irreparable.
2) Further repair steps:

+ Replace the high-pressure filter, the low-pressure filter and the intake filter.
— After removing the filter, thoroughly clean the valve body in this area and avoid getting it dirty.
+ Replace the permanent magnets in the gearbox oil pan.
+ Also replace the ATF.
After completing the measures, carry out the following basic settings of the gearbox in the order listed
here:
+ Calibration of clutch valves -N215,-N216.
+ Calibration of movement sensors -G487...G490.
+ Clutch engagement point adaptation.
Do not delete any learnt values for the gearbox!
Do not complete the test plans of the Guided Fault Finding for:
Replacing gearbox; replacing mechatronic unit; and/or replacing valve body.
Do not update the gearbox software as part of this measure.
If the documentation of the test steps is incomplete (e.g. without photos), the warranty claim may be
rejected.
A technical repair query is not necessary.
Warranty
Claim Type: + Ifthe vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.
Dual Clutch Replacement: 3060, Bearing A replacement: 3059
Damage Code: Dual Clutch Replacement: 0010, Bearing A replacement: 0015
Labor Operations: Remove and install gearbox 3435 19xx | See SRT with
associated operations
Remove and install multiple clutch 3060 19xx |See SRT with
associated operations
Replace input shaft bearing 3545 5599 ‘| Please bill according
to the time required

Replace (all) oil filters (includes remove, install, and | 3488 5599 |190 TU
clean mechatronic unit)
Gearbox oil pan (replace magnet) 3460 5599 |10 TU
Check bearing (take photo of bearing) 35460199 |10 TU
Diagnostic Time: GFF 01500060 |Labor according to the
diagnostic log
Set-up time for noise analysis tool 01610000 |See SRT with
associated operations
Charge battery 2706 8950 |See SRT with
associated operations
Claim Comment: As per TSB 2074806/4 FO
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
All part and service references provided in this TSB (2074806) are subject to change and/or removal. Always check
with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair
Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2025 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
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