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Technical Service Bulletin

. 91 Rear MMI control panel (SCON) shows the message: "software update could not be
Topic "

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United States 444 Volkswagen of America, Inc. (6444)
No.
[status | Released for publishing
Release date | Jul 1, 2025
New customer code
Object of complaint Complaint type [Position |
information, navigation, communication, entertainment -> radio, navigation, functionality -> operation | right
MMI and drive device functions -> screen display sequence incorrect rear
information, navigation, communication, entertainment -> radio, navigation, functionality -> operation left rear
MMI and drive device functions -> screen display sequence incorrect
information, navigation, communication, entertainment -> controlling functionality -> operation
infotainment with buttons, controls, screen -> select menu item sequence incorrect
information, navigation, communication, entertainment -> radio, navigation, functionality -> cannot be
MMI and drive device functions -> switch device\MMI on\off -> switch : y= 6

. - switched on/activated
device/MMI on/off with remote control
information, navigation, communication, entertainment -> radio, navigation, functionality -> operation
MMI and drive device functions -> connecting portable navigation and y Pi
sequence incorrect
information system
Vehicle data
RSE A8, AG, Q7,Q8
Sales types
PR numbers
?:with QWS
?:or ?:with QW4
Documents

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Technical Service Bulletin Transaction No.: 2062264/3
91 Rear MMI control panel (SCON) shows the message: "software update could not be Release date: Jul 1, 2025
downloaded
Condition
REVISION HISTORY
revision [pate |puose
3 Revised Service (Updated QR code, URL, and search directions)
Revised Warranty (Updated claim types and Labor Operations)
12/05/2023 Revised Service (updated from Service Net to Elsa2Go)
02/16/2021 Initial publication
Customer states:
+ The message “The software update could not be downloaded...” is displayed on the wireless control head
(Figure 1).
The software update could not be downloaded.
eT eee Reel eu a a
limited availability. Please contact your Audi
dealer, if necessary.
OK
i221) —) tf a oS [17
Figure 1. Message displayed on the wireless control head.
Technical Background
Asoftware malfunction in MIB3 vehicles causes the message to be displayed erroneously.
Production Solution
Not applicable.
Service

This TSB replaces Pending Service Solution (PSS) TSB 2061670: PSS 91 Rear MMI control panel (SCON) shows
the message: "software update could not be downloaded.
1. Login to Elsa2Go, scan the QR Code (Figure 2) to the right to ne

access and download the update files. [a] _" a et [mu]

a Pn
OR pa PU ase
7" a

The flies can be found at the link below: f | a ia r a p.

Sa 1 Fr ee
https://audi-he a = | - + ue
now.us/documents/view/08c474b6e0da580970b72af392b53017. at 1h F a

co
OR a
ag Sls) AL
You may also navigate to the files by searching “Audi A8 MIB3 P| a a ie a a
SCON Repair Script’ via Elsa2Go >> Infomedia >> Service i. a ‘al = hon fiyE} loon!
References. I -r' | ce *j ” ae
= ae m “a =
Pe
rod ol oi Te
| 1 — Fo
Figure 2. Location of the update files in
Elsa2Go.
2. Extract the downloaded file onto a FAT32 formatted USB flash drive.
3. Turn on the vehicle’s ignition and wait for the MMI system to be fully booted up.
4. Insert the USB flash drive created in step 2 into the vehicle’s USB port.
The script should start running automatically.
5. After the script has completed execution, remove the USB flash drive from the USB port.
6. Turn off the vehicle and await a bus sleep cycle.
7. In some cases, the SCON must be restarted. Please perform the reset by pressing the “Volume Down” button for
at least 20 seconds.
Warranty
Claim Type: + If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Damage Code: 0039
Labor Operations: Update Information Electronics Control Module | 9196 2599 20 TU
Claim Comment: As per TSB 2062264/3
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools

Tool Number | Tool Description

Not applicable | USB flash drive
Additional Information
All part and service references provided in this TSB (2061670) are subject to change and/or removal. Always check
with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair
Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2025 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi
of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without
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