Service Engineering Operations
Customer Service Division

Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121

July 16, 2025
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Update Prior to Sale 25U04
Certain 2025 Model Year F-150 Vehicles
Wheel Lug Area Damage Inspection

PROGRAM TERMS
This program will be in effect through July 16, 2026, for unsold vehicles, or up to 60 days post the
warranty start date (to allow for sales reporting and claim processing).
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

F-150

2025

Dearborn

Build Date Range
May 15, 2025 through May 19, 2025

U.S. population of affected vehicles: 1,439. Affected vehicles are identified in OASIS and FSA VIN
Lists.
REASON FOR THIS PROGRAM
On some of the affected vehicles, damage occurred to the wheel lug area during vehicle assembly.
SERVICE ACTION
Dealers are to inspect all four wheels for damage around the lug area and contact the SSSC for
approval to replace the damaged wheel(s). This service must be performed on all affected vehicles at
no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters will not be mailed for this program.
ATTACHMENTS




Administrative Information
Labor Allowances and Parts Ordering Information
Technical Instructions

QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.

Customer Service Division

 Copyright 2025 Ford Motor Company

Administrative Information
Page 1 of 2
Update Prior to Sale 25U04
OASIS ACTIVATION
OASIS will be activated on July 16, 2025.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on July 16, 2025.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
This program applies to unsold vehicles only. All sold vehicles should be addressed following
standard warranty processes.
STOCK VEHICLES
 Correct all affected units in your new vehicle inventory before delivery.
 Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
REPAIR PHOTO SUBMISSION
Ford has requested photo evidence of damage around the lug area of the affected wheel(s) and VIN
prior to performing the repair for this FSA.
 The SSSC must provide approval prior to performing the repair.
 Contact the SSSC and upload the necessary photo(s) or copy of documentation as an
attachment for review. Photos of the affected wheels showing the damage around the lug area
will need to be uploaded to the SSSC for review. This can be done in two ways:
o Directly in the SSSC contact request form while submitting your contact on your
desktop.
o Via PTS Mobile under the Images / Files Upload menu selection
 You should select SSSC in the sub-menu and ensure your P&A code is correct.
Upload the photo(s) by selecting the appropriate FSA with the option to use a
prior contact ID. These photo(s) will be associated with your SSSC contact
during submission.
 If you have not submitted a SSSC contact yet, then you can still upload the
photo(s) via PTS Mobile, and the photo(s) will be available when opening your
SSSC contact for this VIN and recall.



Upon approval, the SSSC will provide an approval code that must be used for claiming.

 Copyright 2025 Ford Motor Company

Administrative Information
Page 2 of 2
Update Prior to Sale 25U04
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:


For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
 For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC
approval is required, although related damage must be on a separate repair line with the
“Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
 For vehicles outside new vehicle bumper-to-bumper warranty coverage:
o Submit an Approval Request to the SSSC Web Contact Site before completing the
repair.
CLAIMS PREPARATION AND SUBMISSION
 Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after August
31, 2024. FSA repairs will reject and the claim will not be paid if the repairing technician is not
certified in STST Competency 10 FSA. See EFC15936 for more details.
 Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action.
 Sub Code: 25U04
 Customer Concern Code (CCC): B65
 Condition Code (CC): 70
 Causal Part Number: 1007, Quantity 0.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
 Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.

 Copyright 2025 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 1 of 2
Update Prior to Sale 25U04
LABOR ALLOWANCES
Description

Labor Operation

Labor Time

Inspect wheels for lug area damage - PASS

25U04A

0.2 Hours

Inspect wheels for lug area damage – FAIL
Can be claimed with C, D, E, F and ZZ

25U04B

0.2 Hours

Replace one (1) wheel

25U04C

0.4 Hours

Replace two (2) wheels

25U04D

0.6 Hours

Replace three (3) wheels

25U04E

0.9 Hours

Replace four (4) wheels

25U04F

1.1 Hours

25U04ZZ

0.2 Hours

Time allowed to submit photos.
1. Attach a photo of door tag showing VIN.
2. Attach a photo of wheel damage.
PARTS REQUIREMENTS / ORDERING INFORMATION

Restricted Part Ordering:
To place a wheel(s) order, submit a VIN-specific Part Order contact via the SSSC Web Contact Site.
Service Part
Number

Claim
Quantity

Package
Order
Quantity

Number
in
Package

Description

RL3Z-1007-F

1

22" x 8.5" Aluminum Wheel A

RL3Z-1007-G

1

22" x 8.5" Aluminum Wheel B

RL3Z-1007-Q

1

22" x 8.5" Aluminum Wheel C

RL3Z-1007-R

1

22" x 8.5" Aluminum Wheel D

RL3Z -1007-M

1

20" x 8.5" Polished Aluminum Wheel

RL3Z-1007-N

1

20" x 8.5" Cast Aluminum Painted Wheel

1

20" x 8.5" Aluminum Wheel

1

20" x 8.5" Alloy Wheel

PL3Z-1007-A

1

18" x 8.5" Aluminum Wheel A

RL3Z-1007-L

1

18" x 8.5" Aluminum Wheel B

RL3Z-1007-H

1

18" x 7.5" Chrome Wheel

ML3Z-1007-T

1

18" x 7.5" Alloy Wheel

RL3Z-1007-E

1

17" x 8.5" Cast Aluminum Wheel

RL3Z-1007-J
RL3Z-1007-K

As Needed

ML3Z-1007-AA
1
17" x 7.5" Cast Aluminum Wheel
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.

 Copyright 2025 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 2 of 2
Update Prior to Sale 25U04
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer’s fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
 All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
 Inspect the replaced parts to verify the FSA repair was completed.


If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
 After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.
 This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.

 Copyright 2025 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 2
UPDATE BEFORE SALE 25U04

CERTAIN 2025 MODEL YEAR F-150 VEHICLES — WHEEL LUG AREA DAMAGE
INSPECTION
SERVICE PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification

requirement in the U.S. market only will be enforced starting with repair orders
opened on or after August 31, 2024. Field Service Action (FSA) repairs will reject

and the claim will not be paid if the repairing technician is not certified in STST

Competency 10 FSA. See Electronic Field Communication (EFC)15936 for more

details.
1. Inspect all 4 wheels for damage, located near the lug holes. See Figures 1 and 2.
NOTE: Wheel has been removed for clarity.

25413A

FIGURE 1

25413B

FIGURE 2
CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2025

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE

TECHNICAL INSTRUCTIONS
PAGE 2 OF 2
UPDATE BEFORE SALE 25U04

2. Was there any damage near the lug holes on any of the wheels?
Yes - Continue to Step 3.
No - This FSA is complete.
3. Take a photo of any wheel(s) that show the specified damage.
4. Submit photos to the Special Service Support Center (SSSC). The SSSC must provide approval prior
to performing the repair. See Photo Request Submission section below.
NOTE: Photos should clearly show the area(s) of damage.
5. Once approval is received, install new wheel(s) to replace the damaged wheel(s). Follow the Workshop
Manual (WSM) Procedures in Section 204-04A.
PHOTO REQUEST SUBMISSION (SSSC PHOTO SUBMISSION)
Ford has requested photo evidence prior to performing the repair for the FSA.
The SSSC must provide approval prior to performing the repair.
1. Contact the SSSC and upload the necessary photo(s) or copy of documentation as an attachment
for review.
2. There are two ways to submit the requested items to SSSC.
a. Directly in the SSSC contact request form while submitting your contact on your desktop.
b. Via PTS Mobile under the Images/Files Upload menu selection. Select SSSC in the sub-menu
and ensure your P&A code is correct. Upload the item(s) by selecting the appropriate FSA with
the option to use a prior contact ID. The item(s) will be associated with your SSSC contact
during submission.
NOTE: If you have not submitted an SSSC contact yet, then you can still upload the item(s) via PTS
mobile, and the item(s) will be available when opening your SSSC contact for this VIN and recall.
3. Upon approval, the SSSC will provide an approval code that must be used for claiming.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are

under safety, compliance, or emissions recall. Unless a part is requested to

be returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental

protection and hazardous material regulations. Refer to the Parts Retention,

Return, & Scrapping section of the FSA dealer bulletin for further information.

CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2025