This campaign applies to your vehicle. Refer to the provided list.
Dear Altec Owner,
Altec Industries, Inc. has issued a customer satisfaction campaign as described in the included Service Information Letter (SIL). According to our records, you own one or more units this applies to.
Refer to the included letter for the items covered under the Altec Warranty Policy. If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a
pre-notification remedy of the problem associated with this letter.
Compare your unit’s identifying information with the provided list to verify your unit is affected. You may also
contact Altec or view your fleet through Altec Connect to determine if there are any other outstanding notices.
If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment
to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by
first class mail within ten (10) days of the receipt of this notice.
We regret this inconvenience; however, we are taking this action in the interest of your continued satisfaction with
Altec products.
Thank you for your immediate attention on this important matter.

Service Information Letter SIL- 3218-A
Exhaust Tip Inspection
Units Affected: Certain Chevrolet and International CV vehicles built from March 2024 to March 2025.
Verify your unit is affected by reviewing the attached list or accessing Altec Connect.
Background: Altec has learned that some vehicles could have been shipped without an exhaust tip on
affected units.
Customer Action: Inspect each vehicle or contact Altec to complete the inspection within 90 days of receipt of this notice. Completing this work will reduce exhaust tip outlet temperatures, noise, and potential
back pressure that could affect efficiency. Warranty for this repair expires July 31, 2027.
Subsequent damage due to failure to perform the required action(s) in the time period allowed will not be
covered by warranty.
Ask your service provider to check for any outstanding notices at your next appointment.
Requirements: The inspection is estimated to take less than 15 minutes and 1 person to complete. The
repair is estimated to take 30 minutes and 1 person to complete.
Completion and Warranty: The inspection and repair are covered under the Altec Warranty Policy
until July 31, 2027 and can be performed by Altec, the customer, or the customer’s warranty provider. Altec will perform the work for free at an Altec facility. If the customer or the customer’s warranty provider
performs the work, a warranty claim must be submitted to be reimbursed for the cost of the parts and/or
labor. Altec will allow up to $22.50 for the labor to perform the inspection and up to $45 for the labor to
perform the repair. Customers are responsible for the travel costs of an Altec Mobile Service technician if
the technician performs the work at the owner’s location.
Altec Contact Info:
Phone: 1-877-GO ALTEC (1-877-462-5832) — Altec Connect Customer Portal: altec.com/altec-connect/

Inspection labor
Repair labor
Account #
Travel
NHTSA code
Prime fail P/N
Kit instructions

Altec Use Only
0.75 hr (Service); 0.25 hr (Other)
1.0 hr (Service); 0.5 hr (Other)
010.0227.43156.000.9548.000
Not included
90
NA
074900986

Released: July 31, 2025

Description
Exhaust tip kit

Altec Use Only
Part No.
991922716

Qty
1

Warranty
Yes

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SIL-3218-A

Inspection Procedure: No tools are required for this inspection.
1. Read and understand all steps of the instructions before beginning the procedure. Wear appropriate
personal protective equipment (PPE) following your employer’s requirements.
2. Position the unit on a level surface, apply the parking brake, and turn off the engine. Remove the key
from the ignition, and secure it following your employer’s vehicle lockout/tagout procedure. Chock
the wheels.
3. Look at the exhaust piping beneath the body going along the curb/passenger side to the rear of the
chassis (refer to Figure 1).
• If the exhaust tip is missing, proceed to step 5.
• If the exhaust tip is installed, proceed to step 4.
Elbow
Pipe

Elbow
Pipe

Exhaust
Tip
Exhaust Tip Installed
Missing Exhaust Tip
Figure 1 — Exhaust Tip

4. No repair is required.
a. Put the unit back into service.
b. Complete the Inspection Sheet at the end of this notice, and return it to Altec.
c. If the inspection was performed by Altec, mark this notice as complete on the Service Request.
d. Do not complete the remaining step in this notice.
5. Repair is required.
a. Put the unit back into service.
b. Arrange for the installation of the Exhaust Tip kit, part number 991922716, using one of the methods below.
• Contact Altec Service to schedule the installation of the kit.
• Contact Altec Parts to order the kit, and schedule for your own technician or your third party
provider to install the kit.
c. Do not complete the Inspection Sheet at the end of this notice. Completion of the notice will be
documented after the vehicle is repaired.
d. Install the kit upon receipt.

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SIL-3218-A

Inspection Sheet

Complete this form and submit it to Altec to document a completed inspection
that results in no repair or a repair that did not require a parts kit to complete.
Choose one of these options for submission.
• Scan the Product Safety QR code and complete the form.
• Complete, scan, and email this page to [email protected]
• Online through the customer portal – Altec Connect*
*If the customer or the customer’s warranty provider performs the repair, submit
a warranty claim through Altec Connect to be reimbursed for the cost of the parts
and/or labor.
Model

Altec Unit Serial Number

Product Safety

Altec Connect

Date Inspected

Company Name ________________________________________________________ Phone____________________________________
Service Company Name__________________________________________________ Phone____________________________________
Company Contact ________________________________________________________________________________________________
Company Mailing Address_________________________________________________________________________________________
City ______________________________________________________State/Province __________________________________________
ZIP/Mailing Code ___________________________________________Country _______________________________________________
Signature __________________________________________________

Submission of this form does not order parts or schedule service from Altec.
Contact Altec for more information or to schedule the work to be done by Altec.
Make copies of this form for additional units if needed.

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