NHTSA ID Number: 11021054
Manufacturer Communication Number: SC344_DP
TSB/Document Date: 2025-07-31
Summary
VOLUNTARY SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO (SC344) - This document is the announcement to the dealer principals advising that Kia
is conducting a Voluntary Service Campaign to upgrade the software logic of the front radar system to prevent unnecessary reduction in vehicle speed by the Smart Cruise Control (SCC) system in 2024 MY Telluride vehicles, manufactured from May 16, 2023 through September 10, 2024.
July 29, 2025
ATTENTION:
ALL DEALER PRINCIPALS
Kia America, Inc. is conducting a Voluntary Service Campaign to upgrade the software logic of the front radar system to
prevent unnecessary reduction in vehicle speed by the Smart Cruise Control (SCC) system in 2024 MY Telluride vehicles,
manufactured from May 16, 2023 through September 10, 2024.
Due to radar signal interference in certain roadway conditions, the subject vehicles may unnecessarily and momentarily
reduce speed when SCC is engaged, accompanied by a “Collision Warning” message in the instrument cluster and a warning
sound, as well as illumination of the vehicle’s brake lights. After the warnings cease, the vehicle will accelerate normally to the
SCC set speed.
Dealers will upgrade the software logic of the front radar system to prevent unnecessary reduction in vehicle speed due to
radar signal interference when SCC is in use. This campaign will be performed free of charge at no cost to the customer.
Your Service Manager was sent a copy of the owner notification letter and a Q&A Guide, both of which describe the issue
and information on how to access the list of affected vehicles. Kia will start mailing notices to the affected vehicle owners
beginning on July 31, 2025.
What Should You Do?
Please make personnel in your dealership familiar with the details of this Voluntary Service Campaign so they may respond to
customer inquiries and requests appropriately.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the GrammLeach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents
provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement
regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use
such owner information for the sole purpose of conducting and performing this voluntary service campaign, and for no
other purpose.
If you have any questions, please contact your Kia District Parts & Service Manager.
Sincerely,
Kia Service Department
Enclosures
SC344
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TSB/Document ID: SC344_DP
Replacement Service Bulletin Number:
MFR Communication Date: 2025-07-30
MFR Internal Campaign ID/Software Version: SC344
Communication Type: Service Campaign
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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