FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER
VOLUME 11, ISSUE 7

Published July 24, 2025

NOTE: Going forward, technical articles WILL NOT be included in the Warranty Operations Newsletter.
All technical articles will be published in MasterTech located on DealerCONNECT using the path:
DealerCONNECT> Service> Repair Information> MasterTech. The articles will display in MasterTech
under the Vehicles Systems that pertains to the article as shown below. Articles are added to
MasterTech on a daily basis.

Mitsubishi Radio Displays – Order as NEW for Warranty Repairs
There are several Melco Display part numbers
that dealers will be directed to order as a “68”
NEW part number for warranty repairs.
Dealers are to order the regular “NEW” part
number for New and Unsold vehicles and for
Warranty repairs only.

Verify the Z part number availability. Order a
“Z” part number for all Exchange Orders for
Mopar, customer pay and Service Contract.
See the New and Exchange part numbers listed
below:

FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER
VOLUME 11, ISSUE 7

3rd Row Floor Mats – Jeep Grand Cherokee Laredo L (WL)
We are seeing claims where 3rd Row Floor
Mats are being submitted under Warranty for
Jeep Grand Cherokee Laredo L with 3rd Row
Seating.

If the vehicle has Sales Code CLES, Front and
2nd Row Floor Mats are NOT included and
shipped in vehicle and not reimbursable under
Warranty.

Please note, 3rd Row Floor Mats are NOT
shipped in the trunk of the vehicles if Sales
Code CWBS (Floor Mat, 3rd Row) does not
display in the Sales Code List.

Warranty claims submitted in this scenario are
subject to recovery.

Replacement Regulatory Labels
Replacement regulatory labels are processed by
Technical Safety and Regulatory Compliance
(TSRC) for current model year vehicles and
vehicles that are one model year prior. In
addition to the model years, the label issue must
be plant related (i.e. the vehicle must be shipped
from the manufacturing plant with the wrong
label or a missing label).

If the vehicle is a 2023 or older, the dealership
will have to reach out to ECS Automotive for a
replacement (i.e. this includes vehicle accidents,
vehicle thefts, or labels damaged during repair).
ECS
Automotive
is
the
ONLY
label
reprint/replacement vendor licensed and
authorized by FCA US LLC. The contact
information for ECS Automotive is: 855.532.7846
or www.ecsvin.com

Lower Control Arm Diagnosis
•

•
•

If you are having trouble pinpointing a
noise source, disconnecting the stabar
can help isolate the issue
Do not replace multiple components at
once
If any suspension components are being
removed, take extra care to avoid

•

damaging the rubber boot of the ball
joints
Do not hammer any suspension
components, especially the knuckle/
control arms when removing the ball
joints

FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER
VOLUME 11, ISSUE 7

MY 2022 - 2025 All Models - No Heat/AC Reported, or
“Overspeed/Air in System” Message
GENERAL INFORMATION:
Due to an increase in no heat/AC issues and “dry
run codes” being reported in the field, we are
seeing an increase of heater and pump
replacements, which when returned to the Part
Return Center, are determined to be no trouble
found in the returned part.

Follow the procedures in Service Library to
assure that the system is free from air.

ICE Vehicles:
Before replacing hardware, such as pumps,
valves or heaters, please perform the applicable
EVAC and Fill Procedure for ICE vehicles.

PHEV/BEV Vehicles:
PHEV/BEV coolant service fill procedures should
be initiated via WiTECH first before a vacuum can
be pulled. The WiTECH “High Temp Coolant Fill
Aux Pump” procedure must be run.
This
procedure opens and closes the 3-way valve to
help fully purge the system to aid in the flow of
coolant. Continue adding coolant to the High
Temperature
pressurized
coolant
bottle
maintaining the coolant at the max level. When
no more coolant is needed the system is filled.
The routine may time out before the system is full
and take multiple cycles to bleed all the air from
the system.

This scenario will require a vacuum to be pulled
using the UView Airlift (or equivalent) system at
their respective steps in the fill process. For ICE
vehicles, vacuum can be pulled right away.

NOTE: Make sure there is a constant flow of
coolant returning to the coolant bottle with no
spurts of air. This will make sure that there are
no air pockets in the system.

Even if the bottle looks full, there may still be air
pockets within the system that need to be
removed, these air pockets can cause “No
Heat/AC” issues.

FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER
VOLUME 11, ISSUE 7

Shock Replacement Requirements
If it is determined that a shock or strut is
defective and needs to be replaced, only
replace the defective shock or strut as required.
NOTE: Do not replace any other shocks or
struts because one is defective.
It is recommended to perform the following
before any shock or strut replacement:
• Refer to the detailed procedures
available in DealerCONNECT > Service
Library> under: 02 – Front Suspension /
Front / Diagnosis and Testing OR 17 -

Rear Suspension / Diagnosis and Testing.
•

Each shock or strut should be diagnosed
separately.

After any shock/strut replacement, it is
important to note the performance of a new
shock or strut changes over time and
normalizes after a breaking in period of
approximately 160 km (100 mi). The difference in
performance between the left hand and righthand sides, if it is noticed, will be quickly
balanced out during this break in period.

Chassis/Suspension – Shock Absorbers – Oil Leak Diagnosis
SHOCK/STRUT DIAGNOSIS
Shocks and struts can fail in a few different
ways. For a leak, or bushing failure, and/or ride
degradation. The bullets points below list how to
check these conditions and the graphics show
normal oil misting compared to a leaking
shock/strut.
A knocking or rattling noise from a shock
absorber may be caused by movement between
mounting bushings and metal brackets or
attaching components. These noises can usually
be stopped by tightening the attaching nuts. If
the noise persists, inspect for damaged and
worn bushings, and attaching components.
Repair as necessary if any of these conditions
exist.

A squeaking noise from the shock absorber may
be caused by the hydraulic valving and may be
intermittent. This condition is not repairable, and
the shock absorber must be replaced.
NOTE:
This can also occasionally come from the shock
or strut bushing. Attempt to verify the bushings
are good before replacing the shock/strut.
NOTE:
The shock absorber bushings do not require any
type of lubrication. Do not attempt to stop
bushing noise by lubricating them. Grease and
mineral oil-base lubricants will deteriorate the
bushing.

FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER
VOLUME 11, ISSUE 7
To test a shock absorber for ride degradation,
hold it in an upright position and force the piston
in and out of the cylinder four or five times. The
action throughout each stroke should be smooth
and even. The shock rod should move up and
down smoothly without binding or sticking.
Struts can be tested in the same manner but
must be disassembled (spring removed) to
check. This procedure does not apply to load
leveling shocks.
When checking the shocks/struts visual condition
it should be noted that slight oil dampness or
“misting” does not indicate the unit has failed.
Below are examples of misting shocks and a
failed leaking shock:

NOTE:
The shock absorbers are not refillable or
adjustable. If a malfunction (excessive leak)
occurs, the shock/strut must be replaced.
Shock/Strut Leak Criteria
Normal misting of a strut or shock. The reasons
misting occurs is usually from evaporation of
shock fluid from the rod under heated
conditions. The evaporated fluid condenses and
forms a mist on the shock body and cover. This
is normal because a certain amount of shock oil
must stay on the rod to lubricate it. Some misting
accumulation is normal and does not degrade
ride performance. Misting is most likely to be
noticed at higher mileages due to accumulation.

LIGHT and MEDIUM MISTING STRUTS/SHOCKS (DO NOT REPLACE)

FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER
VOLUME 11, ISSUE 7
Struts and shocks with an excessive drip or run
on one line on the body of the shock or strut.
Excessive runs and drips are something different

and likely is caused by damage to the rod or
sealing system.

STRUTS/SHOCKS EXHIBITING AN OIL LEAK/DRIP ON ONE SIDE OF THE TUBE (REPLACE)

Struts and shocks that exhibit excessive oil
leakage. This is determined by oil evenly around
the body of the strut or shock that is at passed

the spring seating surface or a strut or shock
with spring, or at least 2/3 of the way down the
body of a standard shock.

FAILED LEAKING STRUTS/SHOCKS (REPLACE)