NHTSA ID Number: 11020892
Manufacturer Communication Number: TSB 25-2320
TSB/Document Date: 2025-07-24
Summary
This article supersedes TSB 23-2364 to update the labor times associated with the Service Procedure from M-time to AP-time. Some of the vehicles listed in the Model Statement above, may DTC P2101 stored in the powertrain control module (PCM). This may be due to the software in the PCM.
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TSB/Document ID: TSB 25-2320
Replacement Service Bulletin Number:
MFR Communication Date: 2025-07-17
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: POWER TRAIN
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
7/22/25, 1:38 PM
Ford
Motor Company
TECHNICAL SERVICE BULLETIN
Reduced Engine Power On Start Up, Illuminated Malfunction Indicator
Lamp (MIL) And/Or Powertrain Malfunction (Wrench) Indicator With DTC
P2101 In The PCM
25-2320
16 July 2025
This bulletin supersedes 23-2364. Reason for update: update the labor times associated with the Service Procedure
from M-time to fixed time and AP-time with a limit.
Model:
Ford
2022-2023 F-150
Engine: 3.5L EcoBoost/PowerBoost
Built on or after 01-Oct-2022
2023 Expedition
Built on 01-Oct-2022 and through 30-Apr-2023
Lincoln
2023 Navigator
Markets: North American markets only
Issue: Some of the vehicles listed in the Model Statement above, may exhibit an illuminated MIL and/or powertrain
malfunction (wrench) indicator with DTC P2101 stored in the PCM. This may be due to the software in the PCM.
Action: For vehicles that meet all of the criteria in the Issue and Model statements, follow the service procedure to
update the software in the PCM.
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Emissions Warranty/Service
Part Warranty (SPW)/Service Part New Vehicle (SPNV)/Extended Service Plan (ESP) coverage. Limits/policies/prior
approvals are not altered by a TSB. NVLW/Emissions Warranty/SPW/SPNV/ESP coverage limits are determined by
the identified causal part and verified using the OASIS part coverage tool.
Labor Times
Operation
No.
Description
Time
2021-2023 F-150, 2023 Expedition/Navigator: Retrieve DTCs And Reprogram The
PCM (Do Not Use With Any Other Labor Operation)
252320A
0.3 Hrs.
2021-2023 F-150 Hybrid: Retrieve DTCs And Reprogram The Appropriate Modules
Following The Procedure.(Do Not Use With Any Other Labor Operation)
AP252320B
Actual Time Up
To 0.4 Hrs.
Repair/Claim Coding
Causal Part:
RECALEM
Condition Code: 04
Service Procedure
1. Connect a battery charger such as Rotunda GRX-3590 or DCA-8000 to the 12-volt battery.
NOTE: To prevent the battery saver mode from activating on the vehicle, make sure the negative cable of the
charger is installed on a chassis or engine ground, and not the 12-volt battery negative terminal. Do not have
the vehicle plugged into high voltage battery charger during programming. This can cause incorrect module
programming. Make sure only the 12-volt battery charger is installed.
2. Reprogram the PCM using the latest software level of the FDRS diagnostic scan tool. Follow all on-screen
instructions carefully to complete all coordinated module software updates. For F-150 vehicles equipped with a
3.5L PowerBoost engine, follow all on-screen instructions carefully to complete all required coordinated module
software update(s), including:
ABS module
https://www.fordtechservice.dealerconnection.com
1/2
7/22/25, 1:38 PM
Ford Motor Company
BECM
SOBDMC
NOTE: Advise the customer this vehicle is equipped with an adaptive transmission shift strategy which
allows the vehicle's computer to learn the transmission's unique parameters and improve shift quality. When
the adaptive strategy is reset, the computer will begin a relearning process. This relearning process may
result in firmer than normal upshifts and downshifts for several days.
© 2025 Ford Motor Company
All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and
equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information
that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do not assume that a condition
described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy
and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article.
The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supersede
this information with updates. The most recent information is available through Ford Motor Company's on-line technical resources.
https://www.fordtechservice.dealerconnection.com
2/2
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