NHTSA ID Number: 11020869
Manufacturer Communication Number: TSB_ELE271_R3
TSB/Document Date: 2025-07-23
Summary
TECHNICAL SERVICE BULLETIN: SERVICE ACTION: INVERTER COOLANT/DEBRIS FLUSHING /REPLACEMENT FOR CLUSTER MESSAGE “REFILL INVERTER COOLANT” (SA515) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to flush out the inverter low-conductivity coolant (BSC-1) on certain 2021-2022MY Sorento HEV (MQ4 HEV) vehicles produced from September 2, 2020 through September 29, 2021 and Sorento PHEV (MQ4 PHEV) vehicles produced from June 29, 2021 through October 1, 2021, which may exhibit a “Refill inverter coolant” message displayed on the instrument cluster due to poor flow of coolant/antifreeze inside the low-conductivity coolant pipe. In most cases, the inverter reservoir tank coolant may be filled to normal level and no diagnostic trouble codes (DTC)s are stored due to an increase operation of the electric water pump (EWP) that is 2,800 RPMs or more when checked.
hoses (E and F) shown.
E
15.
Turn the ‘Air’ and ‘Pump’ toggle switches on the
flushing machine to the ‘ON’ position to begin
ON
flushing and allow machine to run for five (5)
ON
minutes.
16.
After the five (5) minutes have passed, turn the
flushing machine ‘Pump’ toggle switch to the
‘OFF’ position.
OFF
ON
Note: Keep the ‘Air’ toggle switch in the ‘ON’
position to drain excess coolant remaining in
line for at least thirty (30) seconds.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA515 (Rev 3) Sorento HEV, PHEV (MQ4 P/HEV) July 2025
Page 6 of 8
INVERTER COOLANT/DEBRIS FLUSHING/REPLACEMENT FOR
SUBJECT:
17.
CLUSTER MESSAGE “REFILL INVERTER COOLANT” (SA515)
Reattach the coolant reservoir (C) Inlet and
Outlet hoses in the reverse order of removal
C
and fill the coolant reservoir (C) on the vehicle
with the applicable ‘new’ coolant/antifreeze for
the vehicle.
•
HEV with Pink (LLC10) Coolant
•
PHEV with Blue (BSC-2) Coolant
Note: ’New’ coolant should never be added into
the SST reservoir tank.
18.
(HEV model shown above for reference purpose only)
HEV & PHEV: Perform air bleeding using KDS
by running the HEV Motor Control System >
Electric Water Pump Control.
Note: Continue filling the coolant reservoir on
the
vehicle
with
the
applicable
new
coolant/antifreeze as needed to complete the
air bleeding process.
PHEV: Under Battery Management System
using KDS, perform Battery EWP Operation
Mode for Degassing and Circulation (Actuation
Test).
Note: Continue filling the coolant reservoir on
the
vehicle
with
the
applicable
new
coolant/antifreeze as needed to complete the
air
bleeding
process.
The
EWP
Operation Mode’ will keep running until you
manually select ‘Stop’.
19.
Install the coolant reservoir cap and secure
tight.
20.
Refer
to
Machine
TSB
Guide’
SST080
for
Flushing
maintenance/cleaning
instructions after completing work.
Note: The filter must be cleaned after every use.
HEV: Continued on next page…
(HEV model shown above for reference purpose only)
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA515 (Rev 3) Sorento HEV, PHEV (MQ4 P/HEV) July 2025
Page 7 of 8
INVERTER COOLANT/DEBRIS FLUSHING/REPLACEMENT FOR
SUBJECT:
21.
CLUSTER MESSAGE “REFILL INVERTER COOLANT” (SA515)
HEV ONLY:
Replace the coolant reservoir cap (NG) with the
new label (OK).
=
WARNING
Use extreme caution when removing
old label as sharp blades can cause
serious injury.
22.
Confirm normal vehicle operation.
Refer to TSB SST080 ‘Coolant Flushing Machine Guide’ for cleaning instructions
after completing use. The stainless filter MUST BE CLEANED after every use.
Failure to follow the cleaning instructions may cause inaccurate results of the
SST machine and damage service parts. (Ex. Filter particle buildup clogging.)
23.
Insert Leaflet in the Owner’s Manual in the
glovebox.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA515 (Rev 3) Sorento HEV, PHEV (MQ4 P/HEV) July 2025
Page 8 of 8
INVERTER COOLANT/DEBRIS FLUSHING/REPLACEMENT FOR
SUBJECT:
CLUSTER MESSAGE “REFILL INVERTER COOLANT” (SA515)
AFFECTED VEHICLE RANGE:
Model
Production Date Range
Sorento HEV (MQ4 HEV)
September 2, 2020 through September 29, 2021
Sorento PHEV (MQ4 PHEV)
June 29, 2021 through October 1, 2021
REQUIRED TOOL:
Tool Name
Part Number
Figure
Comments
For service/parts contact:
Snap-On Business Solutions
KQ253 CV158QQK
Flushing Equipment Set
(888) 542-1011
REQUIRED PART:
Part Name
Part Number
Label and Leaflet Kit
25328 MQ4N0QQK
Figure
Comment
Qty.
As kit
1
(One of each)
100% Concentration
UM022 CH271
(MQ4 HEV) Pink
Coolant: diluted water 6:4
Coolant injection: 1.9ℓ
1
(1 Gal.)
60% Concentration
UM022 CH270
(MQ4 PHEV) Blue
No need to dilute water
Coolant injection: 7.9ℓ
2
(1 Gal.)
WARRANTY INFORMATION:
N Code: N99 C Code: C99
Model
Claim
Causal
Type
P/N
Qty.
Repair
Labor Op
Op
Replacement
Description
Code
Time
P/N
(SA515)
Coolant
MQ4
Flushing/Replacement
HEV
V
254R0
CH000
0
230020R3
+ Cap & Leaflet Label
0.7
M/H
Application
(SA515)
MQ4
PHEV
230020R4
Flushing/Replacement
1.1
M/H
Qty.
25328 MQ4N0QQK
1
UM022 CH271
UM022 CH270
2
Note: Manually enter sublet code ‘X2’ for reimbursement of one roundtrip rideshare expense or up to three (3)
days of rental expense, with supporting documentation.
NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia
retailers should reference
SA515 when accessing the KDealer+ system.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA515 (Rev 3) Sorento HEV, PHEV (MQ4 P/HEV) July 2025
- 1-GAL. EXTENDED LIFE PREDILUTED ANTIFREEZE/COOLANT...
- 10+ YEARS/300,000+ MILES GUARANTEED: Provides year-round...
- IMMEDIATE ACTION, MAXIMUM PROTECTON: Immediately protects...
- 50/50 PREDILUTED FORMULA: Already prediluted and compatible...
- ALL-VEHICLE PROTECTION: Designed for use in all North...
- Unsurpassed freeze protection and anti-boil performance...
- Organic acid technology resists rust, scale & corrosion...
- High-quality additives protect against leaks and won’t...
- Pre-mixed orange formula is ready-to-use in a 50/50 ratio...
- 5 year/150,000 mile guarantee protects against engine...
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TSB/Document ID: TSB_ELE271_R3
Replacement Service Bulletin Number:
MFR Communication Date: 2025-07-16
MFR Internal Campaign ID/Software Version: SA515
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ENGINE
MFR Component System: ELE
MFR Component Subsystem:
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