GENERAL MOTORS
DCS7265
URGENT - DISTRIBUTE IMMEDIATELY
Date:

July 17, 2025

Subject: N252512260 - Service Update
Suspect Torque on Steering I-Shaft Fastener
Models: 2024-2026 Chevrolet Silverado EV
2025 GMC Sierra EV

General Motors is releasing Service Update N252512260 today.

What Should Dealers Do: Dealers should review IVH or the Dealer Maxis reports
for open VINs in their inventory. Dealers can view the attached bulletin and it
will also be displayed in Service Information tomorrow.
The Stock VIN list of vehicles in dealer inventory is attached to this message.
Note: this list is only accurate at the time of report creation and all VINs should
be validated in IVH prior to repair.
The Inventory tab of the Open Vehicle Report will contain Service Update Bulletin
VINs that apply to this field action. This information is intended to assist dealers
with the PROMPT COMPLETION of these vehicles. The Customer In-Service
tab will not contain Service Update Bulletin VIN data because the intent of a
Service Update Bulletin is to not inconvenience a customer with a special trip for
service. Service Update Bulletins are to be completed when the customer is in
for a regularly scheduled visit.

END OF MESSAGE

Service Update
N252512260 Suspect Torque on Steering I-Shaft Fastener
Release Date:
Attention:

July 2025

Revision:

00

This service update includes vehicles in dealer inventory and customer vehicles that return to the
dealership for any reason. This bulletin will expire at the end of the involved vehicle’s New Vehicle Limited
Warranty period.
For EV Involved Vehicles: The repairs outlined in this bulletin must only be completed at an authorized
EV dealer and repairs must be performed by a technician who has successfully completed the
applicable technical training required to perform this repair.
Investigate Vehicle History (IVH) in the GM Global Warranty Management system MUST always
be checked to confirm vehicle involvement and MUST be in OPEN status prior to beginning any
required inspections and/or repairs. DO NOT use Service Information with VIN search, as it will
not verify the VIN eligibility for field actions.
Model Year

Make
Chevrolet
GMC

Model

From
2024
2025

Silverado EV
Sierra EV

To
2026
2025

Investigate Vehicle History (IVH) in the GM Global Warranty Management system MUST always be checked to confirm
vehicle involvement and MUST be in OPEN status prior to beginning any required inspections and/or repairs. DO NOT
use Service Information with VIN search, as it will not verify the VIN eligibility for field actions.
Condition
Correction

Certain vehicles listed above may have a condition in which the fastener for the intermediate steering
shaft to steering gear assembly may have suspect torque results.
Dealers will replace and torque fastener.

Parts
Quantity
1

Part Name

Part No.
11602092

Intermediate Shaft Bolt

Reminder: Parts may be removed from SPRINT and Retail Inventory Management (RIM) and be non-returnable.
Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
There are a small number of vehicles anticipated that will need this fix. Due to the limited initial parts availability,
dealers are encouraged not to order these parts for use as shelf stock.
Warranty Information
Labor
Operation
9107981

Description
Intermediate Shaft Bolt Replacement

Labor
Time
0.5

Trans.
Type
ZFAT

Net
Item
N/A

Service Procedure
1.

Lift the vehicle. Refer to Lifting and Jacking the Vehicle in SI.

2.

Remove the Front Compartment Air Deflector. Refer to Front Compartment Air Deflector Replacement in SI.

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Service Update
N252512260 Suspect Torque on Steering I-Shaft Fastener

6982079
3.

Replace the intermediate steering shaft bolt. Torque to 37 ft-lbs (50N-m).

4.

Reinstall the Front Compartment Air Deflector. Refer to Front Compartment Air Deflector Replacement in SI.

5.

Lower the vehicle. Refer to Lifting and Jacking the Vehicle in SI.

Dealer Responsibility
Whenever a vehicle subject to this service update enters your vehicle inventory or is in your facility for service in the
future, and the vehicle is still covered under the New Vehicle Limited Warranty, you must take the steps necessary to be
sure the service update correction has been made before selling or releasing the vehicle.
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc.
in dealers' possession and subject to this field action must be held and inspected/repaired per the service procedure of
this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to
customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be
de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid
warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within
the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealer Reports – For USA and Export
The Inventory tab of the Open Vehicle Report will contain Service Update Bulletin VINs that apply to this field action.
This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer InService tab will not contain Service Update Bulletin VIN data because the intent of a Service Update Bulletin is to not
inconvenience a customer with a special trip for service. Service Update Bulletins are to be completed when the
customer is in for a regularly scheduled visit.

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Service Update
N252512260 Suspect Torque on Steering I-Shaft Fastener

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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