NHTSA ID Number: 11020568
Manufacturer Communication Number: 37396
TSB/Document Date: 2025-07-09
Summary
This is a Technical Journal: Window and Glass Claim Information Request. Submit a TIE report.
Service and Parts Business
Technical Journal
TITLE:
Window and Glass Claim Information Request
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 37396.1.0
Technical Service
United States and Canada
FUNC GROUP:
8400
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7515 Polestar
2025-05-28
2025-06-11
FUNC DESC:
Outside trim parts, glass,
sealing mould
Page 1 of 3
Attachment
File Name
File Size
TJ_37396_1.pdf
0.1449 MB
DESCRIPTION:
If detected during Pre-delivery inspection or if customer complains of chipped/cracked/distorted
screen/glass we request more information, follow advice under “Service”.
CSC Customer Symptom Codes
Code
Description
8U
Doors/Glass broken/chipped/cracked/distorted/Rear side door
Q5
Doors/Glass broken/chipped/cracked/distorted/Front side door
8P
Tailgate/trunk lid/Glass broken/chipped/cracked/distorted
8R
Rear window/Glass broken/chipped/cracked/distorted
😯
Windshield/Glass broken/chipped/cracked/distorted
17
Windshield/Glass distorted
DTC Diagnostic Trouble Codes
Vehicle Type
Type
Eng
Eng
Desc
Sales Body
Gear
Steer Model Year
Plant
Chassis range
Struc Week
Range
232
2020-9999
-
201926-999952
359
2023-9999
-
202402-999952
534
2021-9999
-
201935-999952
814
2024-9999
-
202346-999952
Produced and printed in the USA and available as an electronic document.
© Polestar 2025
Technical Journal 37396.1.0
SERVICE:
Submitt a Nebula Vehicle report, please add below information:
1.
Attach pictures and/or a movie showing the issue.
- Make sure to take the pictures before the glass is replaced.
-
Mark the defect area with for example a marker pen before taking the picture. If needed, put a
piece of paper behind the glass to show the defect better.
-
Take both overview pictures and detailed pictures, to make it clear where the defect is located
on the glass.
2. Attach pictures of the production labels/markings. See attachment “TJ_37396_1.pdf” for
visualization of which markings that are needed depending on which glass that are affected.
- For the inside of the windscreen it differs from model to model which labels that are attached
on the glass, so the pictures in the attachment “TJ_37396_1.pdf” are examples.
3. Describe what symptom the report is about, ex. cracks, chipped, distorted.
4. Describe which repair method that was used to solve the issue.
Warranty claim info:
Screens that have not been clearly marked as described in this TJ, will be subject to claim rejection.
No warranty claim is accepted for this TJ.
LABOR TIME:
Labor time subject to change without notice.
VEHICLE REPORT:
Yes, please submit a Vehicle Report for the service solution described in this TJ. Use concern area
“Vehicle Report Polestar” and sub concern area “Support not needed Polestar”, use function group
8431 windscreen / 8433 rear window / 8441 glass front door / 8443 glass rear door / 8445 window
(fixed and openable).
To view TJ attachment continue to next page. This TJ has one attachment.
Page 2 of 3
2025-06-11
Technical Journal 37396.1.0
TJ-37396
2025-06-11
Page 3 of 3
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TSB/Document ID: 37396
Replacement Service Bulletin Number:
MFR Communication Date: 2025-06-13
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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