NHTSA ID Number: 11020562
Manufacturer Communication Number: 37385
TSB/Document Date: 2025-07-09
Summary
This is a Technical Journal: Propulsion Message with DTC BECM P0A9500 and/or P0E2F00. Perform a "High-voltage system overview" read out
Service and Parts Business
Technical Journal
TITLE:
Propulsion Message with DTC BECM P0A9500 and/or P0E2F00
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 37385.1.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7515 Polestar
2025-05-15
2025-05-19
FUNC GROUP:
FUNC DESC:
3113
Battery, high voltage
Page 1 of 3
Attachment
File Name
File Size
TJ_37385_1.jpg
0.1415 MB
DESCRIPTION:
If a customer experiences a “Propulsion Warning” message in the DIM in combination with BECM
DTC’s P0A9500 and/or P0E2F00, please follow the advice under “Service”.
DIM - Driver Information Module
BECM - Battery Energy Control Module
CSC Customer Symptom Codes
Code
Description
7B
Starting/Engine does not start/Engine does not turn/No clicking sound at start attempt
7G
Text window and warning symbol/Yellow symbol and text message
DTC Diagnostic Trouble Codes
Control Module
Code
Fault Type
BECM
P0A9500
Permanent
BECM
P0E2F00
Permanent
Vehicle Type
Type
534
Eng
Eng
Desc
Sales Body
Gear
Steer Model Year
2021-9999
Plant
Chassis range
Struc Week
Range
-
201935-999952
Produced and printed in the USA and available as an electronic document.
© Polestar 2025
Technical Journal 37385.1.0
SERVICE:
Perform a “High-voltage system overview” read out. (VIDA > Planning and Diagnostics > Service
Functions > Diagnostic Sequences)
Note the BECM values in the following parameters:
BECM - High voltage battery, voltage
BECM - Voltage after fuse, front output (measuring point C)
BECM - Voltage after fuse, rear output (measuring point D)
If voltage after fuse (front and rear) are greater than the high voltage battery, the BECM needs to be
replaced. See the attachment “TJ_37385_1” for an example of this issue.
This Technical Journal is a complement to the information in VIDA.
Warranty claim info:
To get a warranty claim accepted for a job described in this TJ, use the corresponding VST OP number
stated in this TJ.
Note that the TJ number must be stated in the repair order text.
Failing Part:
32397518/32397473
VST Operation Number
VST Operation Number
Description
31147-3
Insulation measurement of high voltage battery (disconnected)
26151-3
Cooling system electric powertrain, fill and bleed.
36001-2
Diagnostic trouble codes read/reset
31157-3
Coolant circuit high voltage battery check.
31133-3
Isolation testing high voltage system
31134-3
High voltage battery disassemble/assemble
31138-3
Battery Energy Control Module (BECM) replace
31125-2
High voltage battery remove-install
31130-2
High voltage battery disconnection and connection
LABOR TIME:
Labor time subject to change without notice.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report Polestar” and sub concern area “Support needed Polestar”, use
function group 3113.
To view TJ attachment continue to next page. This TJ has one attachment.
Page 2 of 3
2025-05-19
Technical Journal 37385.1.0
2025-05-19
Page 3 of 3
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TSB/Document ID: 37385
Replacement Service Bulletin Number:
MFR Communication Date: 2025-06-06
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: POWER TRAIN
MFR Component System:
MFR Component Subsystem:
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