NHTSA ID Number: 11020545
Manufacturer Communication Number: 37324
TSB/Document Date: 2025-07-09
Summary
This is a Technical Journal: AC Charging Cable Failure Modes. Before replacing the cable, the fault needs to be verified at the workshop.
Volvo
Car USA LLC
Technical Journal
Technical Journal Title
Ref. No.
AC Charging Cable Failure Modes
TJ 37324.2.0
Issuer (Dept.)
Issue Date
Status Date
5/23/25
6/10/25
Technical Service
Car Market
Partner
Function Group
United States and Canada
3 US 7510 Volvo Car USA
3773
Function Description
Page
Cable harness, high volt. ext. charging
Page 1 of 4
Attachment
File Name
File Size
TJ_37324_1.pdf
0.0786 MB
TJ_37324_2.pdf
0.1878 MB
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
*Updated VST Operation No
*Updated Service instructions.
If AC charging of the vehicle works except when using the factory-supplied charging cable (North
America “Type-1”, household plug), please follow the advice under ‘Service’.
CSC Customer Symptom Codes
Code
Description
YL
Plug-in charging/No/reduced/incorrect function/With external AC-cable
DTC Diagnostic Trouble Codes
Vehicle Type
Type
Eng
416
Eng
Desc
Sales
Body
Gear
Steer
Model Year
2024-9999
Plant
Chassis range
Struc Week
Range
-
202414-999952
SERVICE:
Before replacing the cable, the fault needs to be verified at the workshop.
The attached table TJ_37324_1.pdf can help identify whether the problem stems from the cable or
external circumstances.
Inspect the cable handle for build up of sand/debris that can prevent a good connection for
charging. See attchment TJ_37324_2.pdf for reference.
Technical Journal 37324.2.0
•
NOTE: European (a.k.a. Mennekes/Type 2) connector is shown. North America Type-1 connector
is similar.
*Inspect the cable to verify that there is no visual damage. Visually inspect the connection positions
of the charging connector and the female/male end to ensure there are no foreign objects in the
plug. Also verify that the inserts on the male part is not bent.
*After visual inspection and possible removal of foreign objects verify if the cable still is not
functional. If the cable is still not functional perform A to B to A testing by first connecting the cable
to a different power outlet, and secondly connect the cable to a different vehicle. If the cable still is
non-functional record which fault mode is present from the indicator lights, see table TJ_37324_1.
pdf to identify whether the problem stems from the cable or external circumstances.
If the cable is confirmed to be non-functional at multiple receptacles and vehicles, it can be replaced.
If the cable is functional at the workshop, inform the customer that the different failure modes can
be found on the back of the charger. Additionally, communicate that there could be an issue with
their home installation causing the charging issue. Refer to TJ 34102 for more information.
Retain all replaced cables per standard part retention guidelines found in the Warranty Policy and
Procedure Manual (WPPM) located on the retailer portal.
See information under Vehicle Report for reporting guidelines regarding replaced cables.
Warranty claim info:
To get a warranty claim accepted for a job described in this TJ, use the corresponding VST OP
number stated in this TJ.
Note that the TJ number must be stated in the repair order text.
VST Operation Number
VST Operation Number
Description
99922-2
General Reimbursement acc. to QB/TJ
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect and the
cable needs to be replaced. Use concern area “Vehicle Report” and sub concern area “Support Not
Needed”, use function group 3773.
Please provide the following information when submitting a report:
•
•
Adapter used (110V/220V)
Status of indicator lights on the charger box at time of failure (e.g. input light solid red, output
light flashing red)
To view TJ attachments continue to next page. This TJ has two attachments.
Page 2 of 4
2025-06-10
Technical Journal 37324.2.0
TJ 37324
2025-06-10
Page 3 of 4
Technical Journal 37324.2.0
TJ 37324
Page 4 of 4
2025-06-10
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TSB/Document ID: 37324
Replacement Service Bulletin Number:
MFR Communication Date: 2025-06-13
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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