NHTSA ID Number: 11020537
Manufacturer Communication Number: 37263
TSB/Document Date: 2025-07-09
Summary
This is a Technical Journal: EX90 Digital Key - Pairing Failures. 1. Open the VIDA application and go to the Volvo
Cars app Set up function page. 2. Check if the "Provision Status" is successful or empty. If it is empty, click on "Setup". This will then provision the car successfully, to activate all "Connected Services".
Volvo Car USA LLC
Technical Journal
Technical Journal Title
Ref. No.
Digital Key, Activation Fails (error code 409)
TJ 37263.2.0
Issuer (Dept.)
Issue Date
Status Date
5/15/25
5/19/25
Technical Service
Car Market
Partner
Function Group
United States and Canada
3 US 7510 Volvo Car USA
3660
Function Description
Page
Automatic monitoring and control
Page 1 of 4
Attachment
File Name
File Size
TJ_37263_1.jpg
0.0832 MB
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
*This TJ is rewritten in its entirety.
Before handing over a new car during the first delivery, it is mandatory to check that the car is
provisioned correctly.
This step is essential to enable a customer to pair and use the Digital Key as a Connected Service.
If VIDA setup is not completed with the provision status successful, the Digital Key activation will
not work and error message will occur, see attachment TJ_37263_1.jpg.
If activation problem occurs, follow advice under “Service”.
EX90 Digital Key is available on both iOS and Android systems.
Passive entry requires an UWB compatible phone device.
UWB = Ultra-wideband
CSD = Center Stack Display
CSC Customer Symptom Codes
Code
Description
6S
Locking/unlocking/Phone as key does not work
DTC Diagnostic Trouble Codes
Technical Journal 37263.2.0
Vehicle Type
Type
Eng
Eng
Desc
Sales
356
Body
Gear
Steer
Model Year
2024-9999
Plant
Chassis range
Struc Week
Range
-
202417-999952
SERVICE:
1. Open VIDA application and go to Volvo Cars/Polestar App “Set up” page.
2. The Volvo ID assigned as the “Owner” should be the first one Digital Key to be paired.
3. Check if the correct Volvo ID is filled in and the “Provision Status” is successful or empty.
If it is empty, click on “Setup” - This will then provision the car successfully to activate all
“Connected Services”, then Digital Key pairing can be completed.
4. Check if the Volvo Cars app remote functions is working.
- If the remote functions not working, then check if the certificates status is OK in VIDADiagnostics- Overview - Remote Services - Connectivity - Cloud.
If VIDA indicate problem with the certificate then perform a “Change market certificate”
according to VIDA. Note! Paired Key Fob needs to be paired again after the reload.
5. Ensure the car is awake, parked outside in an area with good mobile network coverage.
6. Ensure customer OS device is running the latest OS version, has good internet connection and
Bluetooth enabled.
7. Start the preferred Digital Key activation process, either via SMS or email invitation link or via
vehicle CSD settings.
Troubleshooting:
•
Turn the phone Bluetooth off, wait 30 seconds and turn back again.
•
Perform PAK (Phone as key) reset by tap the thumb edge sensor on the door handle right side,
where you usually lock the car, five times.
Make sure there is a gap of at least on second between each tap.
Complete all five taps within a 10-second window. To help you time it correctly, count “one
thousand one, one thousand two” and so on.
Note: If the phone device is a company phone it may have restrictions, check with a similar phone
without restrictions to verifiy there is not a problem with the device.
When the Digital Key is successfully activated verify the functionality is working as intended, as
approach with lock/unlock and start vehicle both with UWB and NFC function.
Warranty claim info:
To get a warranty claim accepted for a job described in this TJ, use the corresponding VST OP
number stated in this TJ.
Note that the TJ number must be stated in the repair order text.
Page 2 of 4
2025-05-19
Technical Journal 37263.2.0
VST Operation Number
VST Operation Number
Description
36004-2
Software control module downloading
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report” and sub concern area “Support needed”, use function group 3660.
To view TJ attachment continue to next page. This TJ has one attachment.
2025-05-19
Page 3 of 4
Technical Journal 37263.2.0
Page 4 of 4
2025-05-19
- 【Looking for More Professional Vehicle Scan...
- 【OE-Level 4 Systems OBD2 Scanner】iCarsoft E...
- 【4 Systems Diagnosis for 10000+ Vehicles】 iCarsoft E...
- 【6 Reset Services】iCarsoft E660 2026 Upgrade Version is...
- 【118+ Real Time Record & Live Graph View】iCarsoft E...
Last update on 2026-06-13 / Affiliate links / Images from Amazon Product Advertising API
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: 37263
Replacement Service Bulletin Number:
MFR Communication Date: 2025-05-20
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- OBD2 Bluetooth Scanner Lifetime Update: Ediag Elite offers revolutionary Advantage Lifetime Updates with unlimited access to the superior 15+ reset service, bidirectional testing and full system diagnostics.The Ediag Elite is an excellent Bluetooth OBD2 scanner diagnostic tool ideal for DIY's and private car owners.
- Bidirectional Control for Quickly Locating Problems: The Bidirectional Scan tool allows you to send commands directly from your smartphone to your vehicle for active testing. This feature helps to quickly narrow down problems such as air conditioning clutches, windows, doors, sunroofs, etc., reducing diagnostic time for mechanics and helping DIY users locate faults more easily. In addition, Ediag Elite provides fault analysis and repair guidance to help you solve problems efficiently.
- 15+ Maintenance Resets: The current version introduces 15+ popular special features: Oil Reset, Headlight Matching, Bleeding Reset, TPMS Reset, BMS Reset, Gear Box Relearn, EGR Learning, Throttle Learning, Injector Coding, SAS Reset and more special functions in system diagnose menu. These functions make it easy for owners to carry out the necessary maintenance and servicing, ensuring that your vehicle stays in top condition, prolonging its service life and preventing common problems and breakdowns. Note: The Special function vary by model& year, Reach us check compatibility.
- Wide Compatibility CANFD & FCA
Autoauth: Compatible with GM, Ford, Toyota, Chrysler, Honda, Mazda, Nissan, Mitsubishi, Hyundai, KIA with standard OBD2 port from 1996 to newer. More car brands and features will be released gradually. Newest Ediag Elite scanner supports CANFD Protocol and FCA cars. Note: Coverage may vary on different vehicle by model& year ,Please contact us to confirm compatibility before purchase. - Perfect for Monitoring The Health of Your Vehicle: Ediag Elite is designed to make vehicle maintenance simple and efficient. With intelligent AutoVIN quick recognition, it is easy to connect to your car without the need for manual input. Real-time data is visualized in a variety of formats, including graphs, numeric, meter displays and clear 4-in-1 data charts, allowing you to effortlessly monitor real-time performance. Data logging/reporting is available for playback and further analysis.
- No Annual Fees & 2026 Upgraded CAN FD: Why pay $199/year or more for updates? The 2026 newest Kingbolen K7 obd2 scanner features have been upgraded to Lifetime Updates without subscription fees, saving you significant costs in the long run. K7 scan tool also adds the CAN FD protocol for the latest GM models (2019+), enabling faster data transfer, reducing the risk of undetected errors
- 2026 Newest Top-tier Car Scanner: Kingbolen K7 diagnostic scan tool is equipped with most capabilities for daily repair/maintenance: Wireless diagnosis via Bluetooth, Bidirectional Test, ECU Online/Offline Code, 31+ Resets, PMI for Ford, Lincoln, Mazda, Global version for 100+ brand vehicles and 17 languages, no area limit, FCA AutoAuth
- OE-Level Full Systems Scan Tool: K7 professional diagnostic scanner with Auto Vin can do one-click to scan ECUs on most of vehicles, like pcm, ecm, eps, bcm, tpms, sas, a/c system... to read/clear code, view live data, freeze frame, read ecu info. 4-in-1 data stream graphics can make data viewing more intuitive. Detailed diagnostic reports will help you easily master the car situation as it can be shared by bluetooth or email! Adding workshop information can help your customers to know more
- Bidirectional Test/Active Test & ECU Code: Stop guessing and start fixing. Bidirectional scan tool Kingbolen K7 can perform real active test that can send commands to the vehicle's ECU to drive the actuators to work, like window, rear mirrors, sunroof, door, solenoids, wipers, headlamp, etc, helping you quickly find out bad parts and pinpoint faulty issues. K7 bidirectional scanner will be a good choice to save money and time on car repairs when performing complex maintenance and repair
- 31 Reset Functions: Avoid expensive dealership visits for simple services. Experience tells us that just a small repair service may cost a lot of money. Kingbolen K7 is a professional diagnostic scanner with 31 common maintenance services like Oil /SAS/EPB/TPMS Reset, Battery Matching, ABS Bleeding, Injector Code, etc. It effectively handles most of the car reset and relearning jobs, perfect for experienced DIYers and mechanics. Note: Functions in the menu vary across vehicles. Kindly check the compatibility before purchase
- 【Cost-effective Diagnostic Scan Tool】Lifetime updates without fee, No subscription fee required, No IP restrictions, Ediag Elite bluetooth scanner stands out. It can perform in-depth Full System diagnostics,15+ Reset Services, powerful Active Test, CANFD & FCA AutoAuth. Connect your phone via Bluetooth for diagnosis, providing a faster, smarter and smoother diagnostic experience. Easy to put in pocket, convenient to carry, keep track of the car's status anytime, anywhere. Best bang for your bucks.
- 【15+ Reset Service, Easy Problem Solving】 KINGBOLEN Ediag Elite obd2 scanner diagnostic scan tool comes with 15+ professional reset functions, including: Oil Reset, ABS Bleeding, Injector Code, SAS Reset, TPMS Reset, BMS Reset, AFS Reset, Sunroof Calibration, Brake Reset and more special functions in system diagnose menu. The ideal bluetooth scanner for mechanics and DIY enthusiasts, which can save unnecessary maintenance costs and significantly shorten repair time.
- 【Comprehensive Full Systems Diagnostic】 The Ediag Elite obd2 scanner bluetooth supports full system In-Depth diagnosis. It can read/clear fault codes, read real-time data/freeze frame, module information, and perform testing and reset functions for ECM, BCM, ABS, SRS, TPMS, TCM, BMS, SAS, A/C & RTM systems ect. It works with most car models after 1996, cover more than 150+ car brands. Supports 22 global languages for your convenience(EN, FR, ES, DE, IT, RU, PT, JP, TU...)
- 【Powerful Bidirectional Scan Tool & Active Test】 The obd2 code reader for Ediag Elite can perform real time active test that can send commands to the vehicle’s ECU to drive the actuators to work, such as turn on the radiator fan, modulate the throttle, open/close windows, etc. It can help you quickly find out the bad components and the cause of the fault, which can save you a lot of time. With BT 5.2 wireless connectivity, you can enjoy wireless diagnostics up to 33 feet.
- 【FCA AutoAuth & CANFD Compatibility】 Ediag Elite scan tool offers support with FCA Gateway Access, allowing you to perform protected functions on FCA vehicles, including Chrysler, Dodge, Jeep, Alfa Romeo, Fiat vehicles, etc.(Note:just allows you to access the FCA, but need to have your own FCA account) Supports the CAN-FD protocol, provide high-speed vehicle diagnostic communication and data transfer, working perfectly on GM vehicles produced after 2020, saving $100 to buy a CAN FD adapter.
Last update on 2026-06-12 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.