NHTSA ID Number: 11020447
Manufacturer Communication Number: 36514
TSB/Document Date: 2025-07-08
Summary
This is a Technical Journal: Software Update Fails and VIDA Can't Connect, VGM Unresponsive. Reset or replace VGM.
Volvo
Car USA LLC
Technical Journal
Technical Journal Title
Ref. No.
Software Update Fails and VIDA Can’t Connect, VGM Unresponsive
TJ 36514.5.0
Issuer (Dept.)
Issue Date
Status Date
4/2/25
4/18/25
Technical Service
Car Market
Partner
Function Group
United States and Canada
3 US 7510 Volvo Car USA
3900
Function Description
Page
Media, navigation and communication
Page 1 of 3
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
*Added VST Operation No.
If the vehicle is experiencing problems communicating with VIDA, especially in relation to a failed
SWDL, this could be related to that the VGM not responding. Please see under Service for advice.
Note: This TJ only applies to vehicles with the Android Automotive Operating System.
VGM = Vehicle Gateway Module
SWDL = Software Download
OBD = On-Board Diagnostic
CSC Customer Symptom Codes
Code
Description
22
Diagnostic communication/Wired diagnostic connection to vehicle does not work
23
Diagnostic communication/WiFi diagnostic connection to vehicle does not work
24
Diagnostic communication/Remote diagnostic connection to vehicle does not work
2V
Technician information/Software/Vehicle communication/Not for warranty use
DTC Diagnostic Trouble Codes
Vehicle Type
Type
Eng
Eng
Desc
Sales
Body
Gear
Steer
Model Year
Plant
Chassis
range
Struc Week
Range
224
2023-9999
-
202222-999952
225
2023-9999
-
202222-999952
227
2023-9999
-
202222-999952
234
2022-9999
-
202122-999952
235
2022-9999
-
202122-999952
236
2022-9999
-
202122-999952
Technical Journal 36514.5.0
Type
Eng
Eng
Desc
Sales
Body
Gear
Steer
Model Year
Plant
Chassis
range
Struc Week
Range
238
2022-9999
-
202122-999952
246
2022-9999
-
202122-999952
2023-9999
-
202222-999952
536
256
ED
E400V6
2021-9999
-
202037-999952
536
EH
E400V8
2024-9999
-
202317-999952
536
ER
E400V12
2024-9999
-
202317-999952
536
K9
BK9KERS
2023-9999
-
202222-999952
536
L1
BL1KERS
2023-9999
-
202222-999952
2022-9999
-
202139-999952
539
SERVICE:
If SWDL fails, the VGM might end up in an unresponsive state. To identify if this has happened, the
most clear symptom is that the car does not show up in VIDA. The car might be readable with DICE,
but it will not be possible to perform a reload or get out of this unresponsive state via the DICE.
Prior to starting fault tracing, please check that there is no aftermarket dongle attached to the OBD
connector; this might interfere and casue issues with the vehicle’s diagnostic communication.
To get the car communicating through VIDA, please perform the following steps:
1. Press the OnCall/Connect/Talk Bubble button; if the call is connected, this might trigger the
VGM to respond in VIDA. If this doesn’t help, continue with the below step.
2. Exchange the VGM with a donor VGM, if there is one available (the HW part numbers do not
need to match); if the car shows up in VIDA, connect to the car. Without disconnecting the VIDA
connection, remove the donor VGM and replace it with the original VGM (it is important that this
step is executed within a few minutes).
3. If the car still shows up in VIDA, and diagnostic communication is possible, perform a reload of
the VGM. If successful, the VGM is now restored.
If a donor VGM is not available, a new VGM will need to be ordered. If this is the case, please repeat
the above procedure, starting at step 2. If the procedure is executed successfully, the new VGM can
now be used as a donor VGM in future cases similar to the one described in this TJ.
If the VIDA connection is not established by the above method, please contact Retailer Technical
Support through a “Support Needed” vehicle report.
Note:
TJ 31946 advices against exchanging components between cars for testing purposes. If unsure on
the procedures and methods described in the above steps, please contact your local helpdesk for
assistance related to this TJ; see under Vehicle Report.
Page 2 of 3
2025-04-18
Technical Journal 36514.5.0
Warranty claim info:
To get a warranty claim accepted for a job described in this TJ, please use the attached VST
Operation No.
VST Operation Number
VST Operation Number
Description
36004-2
Software control module downloading
98773-2
Control module (VGM) check acc. to TJ
39752-2
Vehicle Gateway Module (VGM) replace
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report” and sub concern area “Support needed”, use function group 3900.
2025-04-18
Page 3 of 3
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TSB/Document ID: 36514
Replacement Service Bulletin Number:
MFR Communication Date: 2025-04-21
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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