A Connection offline
Technical Service Bulletin
91 ConBox High: Emergency call (SOS) fault/LED red, with DTC B200000
United States 444 Volkswagen of America, Inc. (6444)
[Status | Released for publishing
Release date Jun 13, 2025
Diagnostic trouble codes
. . - . Fault Storage
Diagnostic address Diagnostic trouble code
0075 - Emergency call module and communication |B200000: Control module static
unit faulty
New customer code
Object of complaint Complaint type [Position
information, navigation, communication, entertainment -> functionality
Telematics, online services
information, navigation, communication, entertainment -> Online control modules, services -> error
Services -> automatic emergency call message
information, navigation, communication, entertainment -> Online control modules, services -> error
Services -> emergency call data transfer message
. . . . . . oe control modules, services -> with
vehicle service -> vehicle diagnosis -> Guided Fault Finding (GFF) fault stored in the DTC memory | |
information, navigation, communication, entertainment -> component, automotive fluids ->
Telematics, online services -> Telematics control unit / online Ps *
damaged
services
Vehicle data
A4IA5/A6/A7/A8/Q5/Q7 vehicles with ConBox High
Sales types
aoa fT

aorta fo

PR numbers

?:with IW6

?:0r ?:with IW3

Control units

number version number version

communication unit

0075 - Emergency call module and 0595 *

communication unit

0075 - Emergency call module and 0360

communication unit

0075 - Emergency call module and * *
ange . 0731

communication unit

0075 - Emergency call module and *
a . 0236

communication unit

0075 - Emergency call module and * * *
a f 0481

communication unit

communication unit

0075 - Emergency call module and *
nas F 0179

communication unit

0075 - Emergency call module and
fern . 0732

communication unit

0075 - Emergency call module and 0596 *

communication unit

0075 - Emergency call module and *
a . 0730

communication unit

0075 - Emergency call module and * *
on . 0598

communication unit

0075 - Emergency call module and ‘
a . 0724

communication unit

communication unit

0075 - Emergency call module and
een . 0237

communication unit

0075 - Emergency call module and * *
a . 0371

communication unit

0075 - Emergency call module and * *
en A 0372

communication unit

Documents

master.xml

A Connection offline
Technical Service Bulletin Transaction No.: 2059528/15
91 ConBox High: Emergency call (SOS) fault/LED red, with DTC B200000 Release date: Jun 13, 2025
Condition
REVISION HISTORY
revision [pate rumors
15 Revised header (added Model years)
Revised Service (updated verbiage)
04/14/2025 Revised Service (updated verbiage)
13 02/25/2025 Revised header (added MY25)
Revised Service (updated ODIS version required, added note, separated
instructions for additional model years)
Customer states:
+ The following warning appears in the instrument cluster:
“Emergency call function: malfunction! Function unavailable. Please contact service” (Figure 1).
Patel lamely
function: malfunction!
Tes LUCE
eee
Figure 1. Warning message.
Workshop findings:
The following DTC is stored in the Emergency Call Module and Communication Unit (ConBox), J949 (address word
0075):
+ DTC B200000: Ctrl. Module Faulty (active / static).
Technical Background
Software issue, DTC is stored without a good reason.
Production Solution
The DTC setting conditions will be optimized with new software versions for the Emergency Call Module and
Communication Unit (ConBox). This has been deployed since CW 29/2024.
Service
The solution to the complaint has two parts. Follow the steps below, start with part 1.
Ensure that the most current ODIS Version is being used (minimum > 2025.02.00).

Part 1 should be invoiced via this TSB. Part 2 should be invoiced via the applicable TSB for that part.
Part 1:
If the following test program is not automatically entered in the test plan, the test plan filter can be changed
from “Standard” to “All”. The test program will then appear and can be used (Figure 2).
(B Offeoard Diagnostic information System Service = 24.1.1 (Confidentiality level: confidential)
Task: ---

Control units Orders DISS TPI Testplan Sequence Special functions

vi ’

Cat |

‘With event memory entry
‘With DISS/TPI
Repair work eo noanvm—n"
Own
i not available, ..
U146700 Data bus Service not available, ...
U146700 Data bus Service not available, ...
Figure 2. ODIS test plan filter.

1. From the test plan, perform program “J949 — Control Module for Emergency Call Module and Communication
Unit, check control module”. The program is automatically added as part of the test plan due to DTC
“B200000: Control module faulty” being logged. You can also find the function under the following path in
ODIS: Self-test >> Diagnostic capable systems >> 0075 — Control Module for Emergency Call Module and
Communication Unit -J949- >> 0075 — Electrical components >> Control Module for Emergency Call Module
and Communication Unit, check control module.

2. Then check whether the DTC has been erased, and the message has disappeared from the instrument
cluster. If the message is still shown, repeat step 1, otherwise, continue with part 2.

If the DTC cannot be deleted even after performing part 1 multiple times, please perform Guided Fault

Finding for this DTC.

Part 2:

+ Model years 2020 and 2021:

For vehicles of model years 2020 and 2021, a software package has been developed for a group of control units so
that several complaints can be fixed in one repair. Cluster 35 service update TSB 2067021: 91 MIB3: Garage
opener/SXM/Online Radio or other malfunctions B129B11, B129C 22, B123B13, B123C13, U044700 or B200000
(MY 2020) or recall 91DZ (MY 2021) describes how this software package will be distributed and used.

+ Model years 2022 and 2023 (+ certain vehicles from 2021):
For vehicles of model years 2022 and 2023, a software package is being developed for a group of control units so
that several complaints can be fixed in one repair, the Customer Service Package. TSB 2076404: 00 Deployment
overview for customer service packages MLB and MQB for MIB3/connectivity box/OCU3/LSR describes how this
software package will be distributed and used. Billing is done via the accounting instructions stated in the respective
TSB.
+ Model years 2024 and 2025: (+MY2023 with DAOOSF SW >=40XX)
Acustomer service measure is currently being developed for vehicles from model years 2024 and 2025. A solution
can be expected in Q3/2025.
Warranty
Part 1:
Claim Type: + Ifthe vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.
Damage Code: 0039
Labor Operations: GFF 01500010 |See SRT with
associated
operations
GFF 0150 0060 = |Labor according to
the diagnostic log
Claim Comment: As per TSB 2059528/15
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
All part and service references provided in this TSB (2059528) are subject to change and/or removal. Always check
with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair
Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2025 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form
or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.