NHTSA ID Number: 11020342
Manufacturer Communication Number: TSB_2077866_1
TSB/Document Date: 2025-07-08
Summary
This Pending Service Solution (PSS) requests that technicians enter a record in the PSS database in instances where the audi
output is occasionally lost.
A Connection offline
Vehicle-specific service
91 PSS MMI system: Audio output occasionally lost completely
United States 444 Volkswagen of America, Inc. (6444)
[Status | Released for publishing
Release date Jun 5, 2025
Vehicle data
Q6 e-tron
Sales types
asa [|
Chassis numbers
(Manufacturer Filer Type|Filer|MY[Factory[From [To [Prod from [Prod to
Fer LF loovor|ssaoeo) ||
Documents
A Connection offline
Vehicle-specific service Transaction No.: 2077866/1
91 PSS MMI system: Audio output occasionally lost completely Release date: Jun 5, 2025
Condition
This bulletin applies only to the Q6 e-tron with a standard sound system.
Customer statement:
There is occasionally a failure of all audio outputs while driving or after the vehicle is started. This affects functions
such as:
+ Parking aid
+ Warning tones
+ Radio
+ Media
+ Navigation announcements
+ Phone calls
+ Spoken Audi assistant dialogue
Audio output can also not be restored by pressing or turning the volume control.
The audio output may be restored after performing a bus sleep cycle or restarting the MMI.
Workshop findings:
The concern can be reproduced in the workshop.
Technical Background
Software issue
Production Solution
The concern will no longer occur in vehicles manufactured in week 48/25 or later.
Service
1. Explain to the customer that this matter is being reviewed, and you will be advised if any action is determined
to be needed. A result should be available by the end of the second quarter of 2025 (subject to change) and
that no repairs are necessary at this point.
2. Donot replace any components for this condition since this will not resolve the customer’s concern.
3. Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in AccessAudi
(under Related Links >> Service).
@)
To temporarily resolve the concern, a bus sleep cycle can be performed.
Warranty
Replacing parts or attempting repairs will not fix the problem. Unjustified work/replacement parts will be charged
back. Invoicing under warranty is not permitted.
Additional Information
All part and service references provided in this TSB (2077866) are subject to change and/or removal. Always check
with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair
Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2025 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form
or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
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TSB/Document ID: TSB_2077866_1
Replacement Service Bulletin Number:
MFR Communication Date: 2025-06-05
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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