NHTSA ID Number: 11020335
Manufacturer Communication Number: TSB_2060855_3
TSB/Document Date: 2025-07-08
Summary
This bulletin provides information when there are rumbling noises from the suspension - upper link rubber mounting.
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Technical Service Bulletin
Topic 40 Upper link - complaint during inspection
Market area United States 444 Volkswagen
of America, Inc. (6444)
Brand Audi
Transaction No. |2060855/3
Level EH
Status Released for publishing
Release date Jun 2, 2025
New customer code
entire vehicle -> vehicle areas -> vehicle front
noises, vibrations -> noise
Object of complaint Complaint type Position
vehicle service -> inspection, maintenance -> performing |service: process -> with complaint
a service confirmation
>no
instruction <
entire vehicle -> vehicle areas -> vehicle front
noises, vibrations -> thumping
>no
instruction <
entire vehicle -> vehicle areas -> vehicle front
noises, vibrations ->
crunching/groaning/crackling
>no
instruction <
entire vehicle -> vehicle areas -> vehicle front
noises, vibrations -> chattering
>no
instruction <
chassis -> damping\suspension regulation -> deflecting
noises, vibrations -> noise
>no
instruction <
vehicle service -> inspection, maintenance ->
maintenance table -> inspection service
service: process -> with complaint
confirmation
vehicle service -> inspection, maintenance -> main
inquiry
service: process -> with complaint
confirmation
New workshop code
Object of complaint Complaint type Position
chassis -> wheel suspension, suspension, damping -> control |component, automotive fluids -> wear left
arm bearing too high
chassis -> wheel suspension, suspension, damping -> control |component, automotive fluids -> wear right
arm bearing too high g
chassis -> wheel suspension, suspension, damping -> control |component, automotive fluids -> right
arm bearing damaged g
chassis -> wheel suspension, suspension, damping -> control |component, automotive fluids -> left
arm bearing damaged
Vehicle data
Audi A4, A5, A8,Q5
Sales types
Type
MY
Brand
Designation
Engine code
Gearbox code
Final drive code
4N*
2019
*
*
*
AN*
2020
*
*
*
4N*
2021
*
*
*
4N*
2022
*
AN*
2023
AN*
2024
4N*
2025
8W*
2016
8W*
2017
8W*
2018
8w*
2019
8W*
2020
8W*
2021
8W*
2022
8W*
2023
8W*
2024
8W*
2025
F5*
2018
F5*
2019
F5*
2020
F5*
2021
F5*
2022
F5*
2023
F5*
2024
F5*
2025
FY*
2017
FY*
2018
PLP P| Pl Pl P| Pl Pl P| P| Pl P| P| P| Pl S| S| Pl P| S| >| Pl >| P| P| P|
Documents
Document name
master.xml
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Technical Service Bulletin Transaction No.: 2060855/3
40 Upper link - complaint during inspection Release date: Jun 2, 2025
Condition
REVISION HISTORY
Revision | Date Purpose
3 - Revised header (Updated Model Years)
Revised Service (Updated Notice)
2 09/10/2024 | Revised header (Add Model and Model Years)
Revised Warranty (Updated LO)
1 10/07/2020 | Initial publication
Customer states:
* The customer complains about rumbling noises from the front end of the vehicle or damage is identified on the
bonded rubber bush of the upper rear link during an inspection (Figure 1).
Figure 1. Damage to the rubber mounting.
Technical Background
This complaint can be caused by frequent maneuvering.
Production Solution
Not applicable.
Service
Replace the damaged rubber mounting of the
upper rear link (Figure 2) on both sides of the
vehicle according to the Elsa repair manual:
Chassis >> Suspension, Wheels, Steering >>
40 Front Suspension >> Suspension Strut and
Upper Control Arm >> Upper Control Arm
Bearing Replacing.
©
Part description in ELSA: Upper control
arm bearing (also known as rubber bush).
©
Part description in ETKA: Bonded rubber
mounting (also known as rubber bush).
Figure 2. Rubber mounting.
©
DOC-IT.
You must NOT replace the entire link. If this instruction is ignored, the costs will be charged back.
-— Take pictures that clearly show the damage with the bush still installed and attach these pictures to
— Inthe repair operation list on which repair operations must be carried out beforehand, which are
included, and which must be carried out afterwards if necessary.
Warranty
Claim Type: * — If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number: 4012
Damage Code: 0015
Labor Operations: Replace 2 bushes for Upper Guide 4012 5651 See SRT with
associated
operations
GFF No allowance |OTU
Road test prior to the service procedure 0121 0002 10 TU
Road test after the service procedure 0121 0004 10 TU
Claim Comment: As per TSB 2060855/3
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number Part Description Quantity
See ETKA Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual | See ETKA/ELSA
4N0407515 Bonded Rubber Mounting As required
Additional Information
More information on this system can be found in the following resources:
¢« Elsa: Chassis >> Suspension, Wheels, Steering >> 40 Front Suspension >> Suspension Strut and Upper
Control Arm >> Upper Control Arm Bearing Replacing.
All parts and service references provided in this TSB (2060855) are subject to change and/or removal.
©2025 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form
or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites without the prior expressed written permission of the publisher.
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TSB/Document ID: TSB_2060855_3
Replacement Service Bulletin Number:
MFR Communication Date: 2025-06-02
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: SUSPENSION
MFR Component System:
MFR Component Subsystem:
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