NHTSA ID Number: 11020138
Manufacturer Communication Number: No. 2503
TSB/Document Date: 2025-07-02
Summary
Tech live look information for dynamics 365 remote assist application. Please ignore previous submission for this as this provides the correct date.
PORSCHE
Tech Live Look Information
TLLI 2503
Dynamics 365 Remote Assist User Guide
USA Only
Vehicle Type:
All Porsche
Subject:
User Guide for the Dynamics 365 Remote Assist Application
Information:
The steps below will make you familiar with using the HoloLens 2 and Dynamics 365 Remote Assist to
place and receive Tech Live Look support calls.
AfterSales
June 2, 2025
Page 1 of 8
PORSCHE
Tech Live Look Information
TLLI 2503
Dynamics 365 Remote Assist User Guide
USA Only
Step 1 – Powering on the device
•
Wear the HoloLens 2 as shown. Adjust the top strap and
rear-fitting knob for comfort. For the best experience,
ensure that the device is level from front to back.
•
Press the power button once to wake the device from
sleep. Wait approximately 30 seconds to see the PIN
unlock screen.
Step 2 – Entering the PIN
•
When your HoloLens has booted, a menu will appear
asking you to input your PIN code.
•
Using your index finger, select “PIN”
•
Type in your PIN to unlock the device: 8675309
AfterSales
June 2, 2025
Page 2 of 8
PORSCHE
Tech Live Look Information
TLLI 2503
Dynamics 365 Remote Assist User Guide
USA Only
Step 3 – Navigating to Wi-Fi settings
•
After entering the PIN, a start menu will appear showing
your time of day, Wi-Fi network, volume level, and battery
percentage.
•
Using your index finger, select the Wi-Fi network (should
say “No Internet” upon device arrival)
Step 4 – Setting up Wi-Fi Network
•
Once inside the Wi-Fi settings page, ensure that Wi-Fi is
turned on.
•
Select your corresponding network, then select Connect
•
If you’re prompted for a network password, type it and
select Next
•
Click the X on the top right corner of the page and return
to the Start Menu by clicking the Microsoft logo on your
wrist.
AfterSales
June 2, 2025
Page 3 of 8
PORSCHE
Tech Live Look Information
TLLI 2503
Dynamics 365 Remote Assist User Guide
USA Only
Step 5 – Getting Familiar with HoloLens 2
•
From the start menu, select the Tips application and
press the Play Button on the Tips cube that pops up.
•
Complete the training for Hands within the application.
This application will help you get familiar with how to use
the HoloLens 2 and touch interface.
•
When completed, open the Start Menu and exit the
immersive app by pressing the Home Button on the
bottom of the Start Menu
Step 6 – Opening Dynamics 365 Remote Assist
•
Open the Start Menu and select the Remote Assist
application, press the Play Button on the cube to finish
opening the application
•
Once launched, you will be prompted to hit the Sign In
button.
•
On your first time opening the application, you may get a
series of tutorial hints.
AfterSales
June 2, 2025
Page 4 of 8
PORSCHE
Tech Live Look Information
TLLI 2503
Dynamics 365 Remote Assist User Guide
USA Only
Step 7 – Operating Dynamics 365 Remote Assist
•
Once within the Dynamics 365 Remote Assist
application, you will see your main menu
•
There are four tabs you can select:
•
Call: Search for contacts and initiate calls
•
Assets: Capture data about physical assets with
or without annotations
•
Files: Access files from your OneDrive
•
Settings: Configure various settings, switch
environments, watch tutorials, etc
Step 8 – Verify Correct Environment
•
Before initiating a call for the first time, verify you are in
the correct environment
•
First go to Settings and select Dynamics 365
Environments
•
The correct environment is TLL-Remote Assist
AfterSales
June 2, 2025
Page 5 of 8
PORSCHE
Tech Live Look Information
TLLI 2503
Dynamics 365 Remote Assist User Guide
USA Only
Step 9 – Initiating a Call
•
To start a call, select or search for your intended contact
from the contacts list in the Call tab
•
Search for the name of the desired contact and click their
profile icon to initiate the call.
•
When completed, press the Red Phone Button to end the
call.
Step 10 – Receiving a Call
•
While working in the Remote Assist application, you can
receive a call from an individual, a group, or from a
meeting in progress.
•
A notification display will pop up and you will select the
Video Icon to accept the call with your video on, showing
the remote collaborators your view.
•
When completed, press the Red Phone Button to end the
call.
AfterSales
June 2, 2025
Page 6 of 8
PORSCHE
Tech Live Look Information
TLLI 2503
Dynamics 365 Remote Assist User Guide
USA Only
Step 11 – Call Tools (Annotations)
•
While on a call, you will have the option to use mixedreality annotations to highlight areas of interest.
Step 12 – Powering Off & Securing Device
•
At the end of use of the device, tap the power button once
to return the device to sleep mode.
•
Plug in your device to charge and store the device as
instructed.
•
Your device will automatically lock itself and apply
software updates during sleep mode.
AfterSales
June 2, 2025
Page 7 of 8
PORSCHE
Tech Live Look Information
TLLI 2503
Dynamics 365 Remote Assist User Guide
USA Only
Support Process:
If you have any questions regarding this update, please submit a PRMS ticket under Special Tools --> Tech Live Look
For updated versions of this document or other TLL documentation, please visit this link on PPN:
https://ppn.porsche.com/portal/community/porsche_cars_north_america/after_sales/service/tech-live-look
© 2025 Porsche Cars North America,
AfterSales
June 2, 2025
Page 8 of 8
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TSB/Document ID: No. 2503
Replacement Service Bulletin Number:
MFR Communication Date: 2025-06-02
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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