No. 2503 Service Bulletin/Repair Instructions

PORSCHE

Tech Live Look Information
TLLI 2503
Dynamics 365 Remote Assist User Guide
USA Only
Vehicle Type:
All Porsche
Subject:
User Guide for the Dynamics 365 Remote Assist Application
Information:
The steps below will make you familiar with using the HoloLens 2 and Dynamics 365 Remote Assist to

place and receive Tech Live Look support calls.
AfterSales
June 2, 2025

Page 1 of 8
PORSCHE

Tech Live Look Information
TLLI 2503
Dynamics 365 Remote Assist User Guide
USA Only
Step 1 – Powering on the device

•
Wear the HoloLens 2 as shown. Adjust the top strap and

rear-fitting knob for comfort. For the best experience,

ensure that the device is level from front to back.
•
Press the power button once to wake the device from

sleep. Wait approximately 30 seconds to see the PIN

unlock screen.
Step 2 – Entering the PIN

•
When your HoloLens has booted, a menu will appear

asking you to input your PIN code.

•
Using your index finger, select “PIN”
•
Type in your PIN to unlock the device: 8675309
AfterSales
June 2, 2025

Page 2 of 8
PORSCHE

Tech Live Look Information
TLLI 2503
Dynamics 365 Remote Assist User Guide
USA Only

Step 3 – Navigating to Wi-Fi settings

•
After entering the PIN, a start menu will appear showing

your time of day, Wi-Fi network, volume level, and battery

percentage.
•
Using your index finger, select the Wi-Fi network (should

say “No Internet” upon device arrival)
Step 4 – Setting up Wi-Fi Network

•
Once inside the Wi-Fi settings page, ensure that Wi-Fi is

turned on.
•
Select your corresponding network, then select Connect
•
If you’re prompted for a network password, type it and

select Next
•
Click the X on the top right corner of the page and return

to the Start Menu by clicking the Microsoft logo on your

wrist.
AfterSales
June 2, 2025

Page 3 of 8
PORSCHE

Tech Live Look Information
TLLI 2503
Dynamics 365 Remote Assist User Guide
USA Only
Step 5 – Getting Familiar with HoloLens 2

•
From the start menu, select the Tips application and

press the Play Button on the Tips cube that pops up.
•
Complete the training for Hands within the application.

This application will help you get familiar with how to use

the HoloLens 2 and touch interface.
•
When completed, open the Start Menu and exit the

immersive app by pressing the Home Button on the

bottom of the Start Menu
Step 6 – Opening Dynamics 365 Remote Assist

•
Open the Start Menu and select the Remote Assist

application, press the Play Button on the cube to finish

opening the application
•
Once launched, you will be prompted to hit the Sign In

button.
•
On your first time opening the application, you may get a

series of tutorial hints.
AfterSales
June 2, 2025

Page 4 of 8
PORSCHE

Tech Live Look Information
TLLI 2503
Dynamics 365 Remote Assist User Guide
USA Only

Step 7 – Operating Dynamics 365 Remote Assist

•
Once within the Dynamics 365 Remote Assist

application, you will see your main menu
•
There are four tabs you can select:

•
Call: Search for contacts and initiate calls
•
Assets: Capture data about physical assets with

or without annotations
•
Files: Access files from your OneDrive
•
Settings: Configure various settings, switch

environments, watch tutorials, etc
Step 8 – Verify Correct Environment

•
Before initiating a call for the first time, verify you are in

the correct environment
•
First go to Settings and select Dynamics 365

Environments
•
The correct environment is TLL-Remote Assist
AfterSales
June 2, 2025

Page 5 of 8
PORSCHE

Tech Live Look Information
TLLI 2503
Dynamics 365 Remote Assist User Guide
USA Only

Step 9 – Initiating a Call

•
To start a call, select or search for your intended contact

from the contacts list in the Call tab
•
Search for the name of the desired contact and click their

profile icon to initiate the call.
•
When completed, press the Red Phone Button to end the

call.
Step 10 – Receiving a Call

•
While working in the Remote Assist application, you can

receive a call from an individual, a group, or from a

meeting in progress.
•
A notification display will pop up and you will select the

Video Icon to accept the call with your video on, showing

the remote collaborators your view.
•
When completed, press the Red Phone Button to end the

call.
AfterSales
June 2, 2025

Page 6 of 8
PORSCHE

Tech Live Look Information
TLLI 2503
Dynamics 365 Remote Assist User Guide
USA Only

Step 11 – Call Tools (Annotations)

•
While on a call, you will have the option to use mixedreality annotations to highlight areas of interest.
Step 12 – Powering Off & Securing Device

•
At the end of use of the device, tap the power button once

to return the device to sleep mode.
•
Plug in your device to charge and store the device as

instructed.
•
Your device will automatically lock itself and apply

software updates during sleep mode.
AfterSales
June 2, 2025

Page 7 of 8
PORSCHE

Tech Live Look Information
TLLI 2503
Dynamics 365 Remote Assist User Guide
USA Only
Support Process:

If you have any questions regarding this update, please submit a PRMS ticket under Special Tools --> Tech Live Look

For updated versions of this document or other TLL documentation, please visit this link on PPN:

https://ppn.porsche.com/portal/community/porsche_cars_north_america/after_sales/service/tech-live-look
© 2025 Porsche Cars North America,
AfterSales
June 2, 2025

Page 8 of 8

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