NHTSA ID Number: 11020072
Manufacturer Communication Number: 25B24
TSB/Document Date: 2025-07-02
Summary
Certain 2023, 2024 and 2025 Model Year Ford
E-Transit BEV BCM M3 Battery Management Configuration
Ford Motor Company
Customer Service Division
PO Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 25B24
June 2025
Mr. John Sample
123 Main Street
Anywhere, USA 12345
12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle.
Why are you receiving
this notice?
Your vehicle may not start due to a depleted 12-volt battery.
What is the effect?
This may occur after the vehicle has been parked for an extended period of
time (e.g. two months). You may see an instrument cluster message such as
“'12V Battery Fault - Service Soon” before the 12-volt battery is completely
depleted.
What will Ford and
your dealer do?
Parts and Software are now available to repair your vehicle. Please
confirm parts availability with your dealer when scheduling an appointment.
In the interest of customer satisfaction, Ford Motor Company has authorized
your dealer to update the Body Control Module (BCM) software to the latest
calibration level using the Ford Dealer Repair System (FDRS). Additionally,
dealers will inspect the 12V battery and replace the battery if necessary free
of charge under the terms of this program.
This Customer Satisfaction Program will be in effect until May 30, 2026,
regardless of mileage. Coverage is automatically transferred to subsequent
owners.
How long will it take?
The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
Copyright 2025 Ford Motor Company
What should you do?
Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 25B24.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
NOTE - You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
Mobile Service
Ford Mobile Service is offered by participating dealers, contact your dealer
for details.
Pick-Up and Delivery
Complimentary vehicle Pick-Up & Delivery service may also be available
upon request through participating dealers. Your dealer will pick up your
vehicle and return it with the repair completed.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Recall Assistance Center (RAC) at 1-866-436-7332 and one of our
representatives will be happy to assist you. The RAC is open on weekdays
from 8:30 AM – 7:00 PM (Eastern Time). TTY/TDD users, please contact
the RAC at the number listed using the Telecommunication Relay Service by
dialing 711.
If you wish to contact us through the internet, our address is
ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
Thank you for your attention to this important matter.
Customer Service Division
Copyright 2025 Ford Motor Company
Ford Motor Company
División de Servicio al Cliente
PO Box 1904
Dearborn, Michigan 48121
Programa de satisfacción del cliente 25B24
Junio 2025
Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
12345678901234567
El compromiso de Ford Motor Company no es solo fabricar productos confiables y de alta calidad,
sino que
también lograr la plena satisfacción del cliente. Para demostrar este compromiso, estamos
proporcionando un programa de satisfacción del cliente sin cargo para su vehículo.
¿Por qué recibe este
aviso?
Es posible que su vehículo no arranque debido a que la batería de 12 voltios
está agotada.
¿Cuál es el efecto?
Esto podría ocurrir después de que el vehículo haya estado estacionado
durante un período prolongado (por ejemplo, dos meses). Es posible que
vea un mensaje en el tablero de instrumentos como "Falla de batería de
12 V - Servicio a la brevedad" antes de que la batería de 12 voltios se agote
por completo.
¿Qué medidas
adoptarán Ford y su
concesionario?
Las piezas y el software para reparar su vehículo ya se encuentran
disponibles. Confirme la disponibilidad de piezas con el concesionario al
programar una cita. para garantizar la satisfacción del cliente, Ford Motor
Company ha autorizado a su concesionario a actualizar el software del
módulo de control de la carrocería (BCM) al nivel de calibración más
reciente a través del sistema de diagnóstico y reparación de Ford (FDRS).
Además, los concesionarios inspeccionarán la batería de 12 V y la
reemplazarán, si fuera necesario, sin costo alguno, conforme a los términos
de este programa.
Este Programa de satisfacción del cliente estará vigente hasta el 30 de
mayo de 2026, independientemente del millaje. La cobertura se transferirá
automáticamente a los siguientes propietarios.
¿Cuánto tiempo
tomará?
El tiempo necesario para la reparación será de menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su concesionario tarde un poco más.
Copyright 2025 Ford Motor Company
¿Qué debe hacer?
Llame a su concesionario lo antes posible para programar una cita de
servicio a fin de realizar el Programa de satisfacción del cliente 25B24.
Si aún no tiene un concesionario para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los concesionarios, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta acción de servicio en su
vehículo. El propietario del vehículo es responsable de realizar los arreglos
para llevar a cabo el trabajo.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva de estacionamientos en determinados
lugares, además de control de ciertas funciones en el vehículo (bloqueo o
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.
Servicio móvil
El Servicio móvil Ford se ofrece a través de los concesionarios que
participan, comuníquese con su concesionario para obtener detalles.
Servicio de retiro y
entrega
El servicio complementario de retiro y entrega de vehículos también podría
estar disponible previa solicitud a través de los concesionarios que
participan. Su concesionario retirará el vehículo y lo regresará con la
reparación realizada.
¿Qué pasa si ya no es
el propietario del
vehículo?
Si ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Este aviso lo recibió porque en nuestros archivos, basados principalmente
en datos de registro y propiedad de los EE. UU., aparece como el
propietario actual.
¿Podemos hacer algo
más por usted?
Si tiene problemas para reparar su vehículo de inmediato y sin costo alguno,
comuníquese con el gerente de servicio de su concesionario para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de asistencia de campañas (RAC) Ford al 1-866-4367332 y uno de nuestros representantes con gusto lo atenderá. El RAC está
abierto de lunes a viernes de 8:30 a. m. a 7:00 p. m. (hora del este). Si es
usuario de TTY/TDD, comuníquese con el RAC al número que se menciona,
mediante el servicio de retransmisión de telecomunicaciones, para esto,
marque el 711.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es ford.com/support.
Copyright 2025 Ford Motor Company
¿Podemos hacer algo
más por usted?
(continuación)
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la
opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si
desea comunicarse con nosotros a través de Internet, nuestra dirección es
fleet.ford.com.
Los representantes atienden de lunes a viernes, de 7:00 a.m. a 11:00 p.m. y
sábado de 7:00 a.m. a 5:00 p.m. (hora del este).
Gracias por su atención en este asunto sumamente importante.
División de Servicio al Cliente
Copyright 2025 Ford Motor Company
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TSB/Document ID: 25B24
Replacement Service Bulletin Number:
MFR Communication Date: 2025-06-02
MFR Internal Campaign ID/Software Version:
Communication Type: Other
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
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