NHTSA ID Number: 11020064
Manufacturer Communication Number: 25B23
TSB/Document Date: 2025-07-02
Summary
Certain 2025 Model Year King Ranch/Platinum Super Duty Crew Cab Vehicles Equipped with Carpet Floor Mats instead of Thermoplastic Olefin (TPO) Floor Mats
Ford
Motor Company
División de Servicio al Cliente
PO Box 1904
Dearborn, Michigan 48121
Programa de satisfacción del cliente 25B23
Junio 2025
Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
12345678901234567
El compromiso de Ford Motor Company no es solo fabricar productos confiables y de alta calidad,
sino que también lograr la plena satisfacción del cliente. Para demostrar este compromiso, estamos
proporcionando un programa de satisfacción del cliente sin cargo para su vehículo.
¿Por qué recibe este
aviso?
Es posible que en su vehículo se hayan instalado tapetes de piso
alfombrados en lugar de tapetes de olefina termoplástica (TPO).
¿Cuál es el efecto?
Es posible que haya recibido tapetes de piso alfombrados en lugar de
tapetes TPO.
¿Qué medidas
adoptarán Ford y su
concesionario?
Las piezas para reparar su vehículo ya se encuentran disponibles.
Confirme la disponibilidad de piezas con su concesionario al programar una
cita. Para satisfacer a nuestros clientes, Ford Motor Company ha autorizado
a su concesionario a instalar el kit de tapetes de reemplazo de olefina
termoplástica (TPO) para el cliente, sin costo alguno, conforme a los
términos de este programa.
Este Programa de satisfacción del cliente tendrá vigencia hasta el 10 de
junio de 2026, sin importar el millaje. La cobertura se transferirá
automáticamente a los siguientes propietarios.
¿Cuánto tiempo
tomará?
El tiempo necesario para la reparación será de menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su concesionario tarde un poco más.
¿Qué debe hacer?
Llame a su concesionario lo antes posible para programar una cita de
servicio a fin de realizar el Programa de satisfacción del cliente 25B23.
Si aún no tiene un concesionario para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los concesionarios, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta acción de servicio en su
vehículo. El propietario del vehículo es responsable de efectuar los arreglos
necesarios para llevar a cabo el trabajo. (NOTE: Puede recibir información
sobre las campañas y los programas de satisfacción del cliente a través de
Copyright 2025 Ford Motor Company
la aplicación FordPass. La aplicación se puede descargar a través de
App Store o Google Play. Adicionalmente, existen otras funciones como
reserva de estacionamientos en determinados lugares, además de control
de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas,
arranque remoto) si así está equipado para permitir el control.
Servicio móvil
El Servicio móvil Ford se ofrece a través de los concesionarios que
participan, comuníquese con su concesionario para obtener detalles.
Servicio de retiro y
entrega
El servicio complementario de retiro y entrega de vehículos también podría
estar disponible previa solicitud a través de los concesionarios que
participan. Su concesionario retirará el vehículo y lo regresará con la
reparación realizada.
¿Qué pasa si ya no es
el propietario del
vehículo?
Si ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Este aviso lo recibió porque en nuestros archivos, basados principalmente
en datos de registro y propiedad de los EE. UU., aparece como el
propietario actual.
¿Podemos hacer algo
más por usted?
Si tiene problemas para reparar su vehículo de inmediato y sin costo alguno,
comuníquese con el gerente de servicio de su concesionario para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de asistencia de campañas (RAC) Ford al 1-866-4367332 y uno de nuestros representantes con gusto lo atenderá. El RAC está
abierto de lunes a viernes de 8:30 a. m. a 7:00 p. m. (hora del este). Si es
usuario de TTY/TDD, comuníquese con el RAC al número que se menciona,
mediante el servicio de retransmisión de telecomunicaciones, para esto,
marque el 711.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es ford.com/support.
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la
opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si
desea comunicarse con nosotros a través de Internet, nuestra dirección es
fleet.ford.com.
Los representantes atienden de lunes a viernes, de 7:00 a.m. a 11:00 p.m. y
sábado de 7:00 a.m. a 5:00 p.m. (hora del este).
Gracias por su atención en este asunto sumamente importante.
División de Servicio al Cliente
Copyright 2025 Ford Motor Company
Ford Motor Company
Customer Service Division
PO Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 25B23
June 2025
Mr. John Sample
123 Main Street
Anywhere, USA 12345
12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle.
Why are you receiving
this notice?
On your vehicle, the carpeted floor mats may have been installed instead of
the Thermoplastic Olefin (TPO) floor mats.
What is the effect?
You may have received carpeted floor mats, instead of TPO floor mats.
What will Ford and
your dealer do?
Parts are now available to repair your vehicle. Please confirm parts
availability with your dealer when scheduling an appointment. In the interest
of customer satisfaction, Ford Motor Company has authorized your dealer to
install the Thermoplastic Olefin (TPO) replacement mat kit for the customer
free of charge under the terms of this program.
This Customer Satisfaction Program will be in effect until June 10, 2026
regardless of mileage. Coverage is automatically transferred to subsequent
owners.
How long will it take?
The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do?
Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 25B23.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed. (NOTE - You can receive information about
Recalls and Customer Satisfaction Programs through our FordPass App.
The app can be downloaded through the App Store or Google Play. In
addition, there are other features such as reserving parking in certain
Copyright 2025 Ford Motor Company
locations and controlling certain functions on your vehicle (lock or unlock
doors, remote start) if it is equipped to allow control.
Mobile Service
Ford Mobile Service is offered by participating dealers, contact your dealer
for details.
Pick-Up and Delivery
Complimentary vehicle Pick-Up & Delivery service may also be available
upon request through participating dealers. Your dealer will pick up your
vehicle and return it with the repair completed.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Recall Assistance Center (RAC) at 1-866-436-7332 and one of our
representatives will be happy to assist you. The RAC is open on weekdays
from 8:30 AM – 7:00 PM (Eastern Time). TTY/TDD users, please contact
the RAC at the number listed using the Telecommunication Relay Service by
dialing 711.
If you wish to contact us through the internet, our address is
ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
Thank you for your attention to this important matter.
Customer Service Division
Copyright 2025 Ford Motor Company
25B23
Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 25B23 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up
– Date: _______________
☐ Delivery
– Date: _______________
Repair Order #
Repair Order Date
Service Manager Signature
Date
Copyright 2025 Ford Motor Company
Mobile Service Repair Assessment
Page | 1
Customer Satisfaction Program 25B23
Certain 2025 Model Year King Ranch/Platinum Super Duty Crew Cab Vehicles
Equipped with Carpet Floor Mats instead of Thermoplastic Olefin (TPO) Floor Mats
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
- Mobile Reprogramming (MRA1)
- Light Mobile Service (MRA2)
- Enhanced Mobile Service (MRA3)
- Advanced Mobile Service (MRA4)
- Not a Mobile Service Repair (MRA5)
- Wheel and Tire Mobile Service (MRA6)
- Advanced Driver Assistance System (ADAS) Mobile Repair (MRA7)
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming (MRA1)
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
•
•
•
•
– Light Mobile Service (MRA2)
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Copyright 2025 Ford Motor Company
Mobile Service Repair Assessment
Page | 2
Customer Satisfaction Program 25B23
Certain 2025 Model Year King Ranch/Platinum Super Duty Crew Cab Vehicles
Equipped with Carpet Floor Mats instead of Thermoplastic Olefin (TPO) Floor Mats
– Enhanced Mobile Service (MRA3)
A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
•
•
•
•
– Advanced Mobile Service (MRA4)
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs
– Not a Mobile Service Repair (MRA5)
1. Large component removal
2. BEV Battery Replacement
3. Requires a vehicle hoist – to complete the repair (more than inspection)
4. Required vehicle alignment
5. Requires significant vehicle disassembly
6. Repairs greater than 2-3 hours
7. Any repairs that require M-Time
8. Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle.
– Wheel and Tire Mobile Service (MRA6)
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Advanced Driver Assistance System (ADAS) Mobile Repair (MRA7)
• Requires the uses of a ADAS Mobile Service Kit.
• May require a post repair test drive.
o Parking Lot Maneuvers to capture parking lines for camera alignment.
o Steady speed cruising (45 MPH).
• The vehicle service location will have to be validated before scheduling an
appointment to determine if a mobile repair is appropriate.
Copyright 2025 Ford Motor Company
Service Engineering Operations
Customer Service Division
Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121
June 10, 2025
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TSB/Document ID: 25B23
Replacement Service Bulletin Number:
MFR Communication Date: 2025-06-10
MFR Internal Campaign ID/Software Version:
Communication Type: Other
NHTSA Components: UNKNOWN OR OTHER
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