• For HV Battery/Array, follow the process referred to in EFC15529, Launch of FCS-700 Tag
Return Process for High Voltage (HV) Battery Packs and Arrays.

 Copyright 2025 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 3 of 3
Customer Satisfaction Program 25B31
REPLACED FSA PARTS INSPECTION AND SIGN OFF (continued)
• This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.

 Copyright 2025 Ford Motor Company

Mobile Service Repair Assessment
Page | 1
Customer Satisfaction Program 25B31
Certain 2024 Model Year Transit Electric Vehicles
High Voltage Battery Array Inspection and Replacement
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
- Mobile Reprogramming (MRA1)
- Light Mobile Service (MRA2)
- Enhanced Mobile Service (MRA3)
- Advanced Mobile Service (MRA4)
- Not a Mobile Service Repair (MRA5)
- Wheel and Tire Mobile Service (MRA6)
- Advanced Driver Assistance System (ADAS) Mobile Repair (MRA7)
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming (MRA1)
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
•
•
•
•

– Light Mobile Service (MRA2)
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)

 Copyright 2025 Ford Motor Company

Mobile Service Repair Assessment
Page | 2
Customer Satisfaction Program 25B31
Certain 2024 Model Year Transit Electric Vehicles
High Voltage Battery Array Inspection and Replacement
– Enhanced Mobile Service (MRA3)
A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
•

•
•
•

– Advanced Mobile Service (MRA4)
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs

– Not a Mobile Service Repair (MRA5)
1. Large component removal
2. BEV Battery Replacement
3. Requires a vehicle hoist – to complete the repair (more than inspection)
4. Required vehicle alignment
5. Requires significant vehicle disassembly
6. Repairs greater than 2-3 hours
7. Any repairs that require M-Time
8. Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle.
– Wheel and Tire Mobile Service (MRA6)
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Advanced Driver Assistance System (ADAS) Mobile Repair (MRA7)
• Requires the uses of a ADAS Mobile Service Kit.
• May require a post repair test drive.
o Parking Lot Maneuvers to capture parking lines for camera alignment.
o Steady speed cruising (45 MPH).
• The vehicle service location will have to be validated before scheduling an
appointment to determine if a mobile repair is appropriate.

 Copyright 2025 Ford Motor Company

25B31

Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Pick-up and/or delivery service
As outlined below for the 25B31 Field Service Action program.
☐ Pick-up

– Date: _______________

☐ Delivery

– Date: _______________

Repair Order #

Repair Order Date

Service Manager Signature

Date

 Copyright 2025 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 5
CUSTOMER SATISFACTION PROGRAM 25B31

CERTAIN 2024 MODEL YEAR TRANSIT ELECTRIC VEHICLES — HIGH
VOLTAGE BATTERY ARRAY INSPECTION AND REPLACEMENT
SERVICE PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification

requirement in the U.S. market only will be enforced starting with repair orders
opened on or after August 31, 2024. Field Service Action (FSA) repairs will reject

and the claim will not be paid if the repairing technician is not certified in STST

Competency 10 FSA. See Electronic Field Communication (EFC)15936 for more

details.
IMPORTANT! This Field Service Action (FSA), must be performed by a certified BEV technician.
1. Remove the high voltage battery cover. Follow the Workshop Manual (WSM) procedures in
Section 414-03A.
2. Identify the location and orientation of the high voltage battery modules and the Battery Energy Control
Module (BECM). See Figure 1.

BECM

25043A

FIGURE 1
CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2025

TECHNICAL INSTRUCTIONS
PAGE 2 OF 5
CUSTOMER SATISFACTION PROGRAM 25B31

NOTE: Module 6 will be inspected by following the Module 6 Inspection Procedure, on Page 3.
3. Compare the serial numbers of modules 1 though 5 and 7 through 10 to the list below.
See Figures 1 and 2.

HLWMG24025020012
RK38 10C779 BC
HLWMG23329020071
RK38 10C779 CC
- Did any of the serial numbers match those in the list above?

YES - Replace the high voltage battery module that match the serial numbers in the list

above. Follow the WSM procedure in Section 414-03A. Provide a picture of the

original module, the new module and the high voltage battery pack serial numbers.

Submit the photos with the warranty claim/report a vehicle concern process on

PTS, then Proceed to Step 4.

NO - Proceed to Module 6 Inspection Procedure on Page 3.
NOTE: Modules 8 and 9 shown, others similar.

MODULE
SERIAL NUMBER

25043B

FIGURE 2
4. Install the high voltage battery cover. Follow the WSM procedures in Section 414-03A. This completes
the FSA.

CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2025

TECHNICAL INSTRUCTIONS
PAGE 3 OF 5
CUSTOMER SATISFACTION PROGRAM 25B31

Module 6 Inspection Procedure
NOTICE: The BECM electrical connectors must be disconnected in the sequence shown or
component damage may occur.
5. Disconnect the BECM electrical connectors in the sequence shown. See Figure 3.

1

2

3

4

25043C

FIGURE 3
NOTICE: Wait 10 seconds after disconnecting the BECM electrical connector shown, before

disconnecting the remaining electrical connectors or component damage may occur.
6. Disconnect the BECM electrical connector. See Figure 4.

STUD FOR
MISSING NUT
STUD FOR
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STUD FOR
MISSING NUT
PLACE COPY HERE
25043D

CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2025

FIGURE 4

PLACE COPY HERE
PLACE COPY HERE

TECHNICAL INSTRUCTIONS
PAGE 4 OF 5
CUSTOMER SATISFACTION PROGRAM 25B31

NOTICE: The BECM electrical connectors must be disconnected in the sequence shown or

component damage may occur.
7. Disconnect the BECM electrical connectors in the sequence shown. See Figure 5.

5

4

3

2

1

25043E

FIGURE 5
8. Remove the bus bar over module 6. See Figure 6.
a. Open the terminal cover and remove the bolt.
b. Open the terminal cover, remove the bolt and the bus bar.
c. Install the high voltage battery module terminal covers.
c

a

STUD FOR
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STUD FOR
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STUD FOR
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PLACE COPY HERE
b
PLACE
COPY HERE
25043F

FIGURE 6
CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2025

PLACE COPY HERE

TECHNICAL INSTRUCTIONS
PAGE 5 OF 5
CUSTOMER SATISFACTION PROGRAM 25B31

9. Compare the serial number of module 6 to the list below. See Figure 7.

HLWMG24025020012
RK38 10C779 BC
HLWMG23329020071
RK38 10C779 CC
- Did the serial number of module 6 match any in the list above?

YES - Replace the high voltage battery module that match the serial numbers in the list

above. Follow the WSM procedure in Section 414-03A. Provide a picture of the

original module, the new module and the high voltage battery pack serial numbers.

Submit the photos with the warranty claim/report a vehicle concern process on

PTS, then Proceed to Step 10.

NO - Contact the Special Service Support Center (SSSC).
NOTE: Modules 8 and 9 shown, others similar.

MODULE
SERIAL NUMBER

25043B

FIGURE 7
10. Install the high voltage battery cover. Follow the WSM procedures in Section 414-03A. This completes
the FSA.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are

under safety, compliance, or emissions recall. Unless a part is requested to

be returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental

protection and hazardous material regulations. Refer to the Parts Retention,

Return, & Scrapping section of the FSA dealer bulletin for further information.
CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2025

STUD FOR
MISSING NUT