To:

All Subaru Retailers

From:

Subaru of America, Inc. – Service Operations

Date:

June 30, 2025

Re:

CVT Warranty Extension - certain 2019-2020 MY vehicles

_________________________________________________________________

As part of Subaru’s dedication to customer satisfaction, Subaru of America, Inc. (SOA) is
announcing an extension to the New Car Powertrain Limited Warranty for the CVT for certain
2019-2020MY vehicles. This will extend coverage under the New Car Powertrain Limited
Warranty on vehicles sold or leased in the United States. Coverage applies to the 2019-2020MY
vehicles listed below that are equipped with the following CVT transmission:
Model Name

Model Year

EG Type

TM Type

Legacy / Outback

2019MY

FB25

TR580

Legacy/ Outback

2020MY

FA24

TR690

Ascent

2019-2020MY

FA24

TR690

Impreza

2019-2020MY

FB20

TR580

Crosstrek

2019MY

FB20

TR580

Forester

2019-2020MY

FB25

TR580

Please note the following important details regarding this program and review them with all
appropriate personnel:
CVT Warranty Extension
The CVT Warranty Extension extends the vehicle’s original New Car Powertrain Limited
Warranty as it applies to the CVT.
For all vehicles listed above:
•

A one-year coverage period is available for all eligible vehicles listed above regardless of
mileage and warranty start date, effective from the date on this customer notification.

•

The coverage period extends the vehicle’s New Car Powertrain Warranty as it applies to
the CVT from five years (5) or sixty thousand (60,000) miles (whichever comes first), to
ten (10) years or one hundred thousand (100,000) miles (whichever comes first).

•

Inspections or repairs under this coverage period must be completed prior to the expiration
of this warranty extension.

Owner Notification
Subaru is sending a letter to all owners of affected vehicles. A copy of the Customer
Notification Letter is linked here for reference. Customer letters will begin mailing the week of
June 30, 2025.
Technical Instructions / Claim Procedures
Detailed instructions regarding the repair and warranty claim procedures will be provided in an
update to Technical Service Bulletin 16-155-25. The extension was applied to all affected
vehicles and can currently be seen on Vehicle Inquiry for any associated VIN. When
encountering a vehicle experiencing a CVT concern, follow the Technical Service Bulletin
instructions FIRST and then if needed the standard Warranty practices related to diagnosis and /
or repair as outlined in the applicable Service Manual. Refer to the Labor Time Guide for the
applicable claim submission information.
New and Pre-owned Vehicles in Retailer Inventory:
Subaru requests, for all pre-owned vehicles covered by this program, all retailers inform
customers at the time of sale the vehicle is covered by a Warranty Extension program Sharing a
copy of the Customer Notification Letter (as linked previously in this announcement) is strongly
recommended to ensure this information is fully communicated.

Reimbursement Eligibility
•

Customers may be eligible for reimbursement if, prior to receiving this notice, they paid to
have your vehicle’s CVT repaired or replaced after the expiration of the original Powertrain
Limited Warranty period of five (5) years or sixty thousand (60,000) miles, but before the
announcement of this newly extended warranty period of ten (10) years/ 100,000 miles.

•

Customers must have paid out-of-pocket expenses for a repair that would have been
covered had it occurred during the warranty coverage period. This includes any deductible
expense or partial reimbursement for repairs.

•

If a customer has been previously reimbursed by SOA or one of its retailers for partial
coverage of this repair, only the portion that has not been reimbursed is eligible for
reimbursement.

•

Customers are not eligible to recover any repair costs previously reimbursed or paid for by
any third-party, including Subaru Added Security, other extended warranty providers, or
an authorized Subaru retailer.

Customer Reimbursement
Subaru is reimbursing customers who previously paid for repair or replacement related to the
CVT Transmission due to conditions that would normally have been covered if the vehicle was
still under the terms of the New Vehicle Powertrain Warranty. If a customer has paid to have a
repair or replacement performed sometime in the past, they may be eligible for reimbursement
under the terms of this Warranty Extension.
Customers can apply for reimbursement online by going to
http://subaruclaims.autosolutionteam.com.
Coverage Questions
Any questions regarding warranty coverage should be directed to the Subaru Claims Helpline by
calling 1-866-SUBARU2 (1-866-782-2782).