News Channel Update |

Vehicle Compliance & Analysis

ATTENTION: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers & Parts Managers

Service Campaign Notification
June 6, 2025

Campaign #

Description

N/A

25P5497850

Update Instrument Cluster
Software – OTA
☒ Over-the-Air (“OTA”) Update

Campaign Details
Total Population 113

Model(s)/
Platform(s)

Model Year(s) 2024-2026

S-Class and EQS (223, 227 platform)

Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain
subject vehicles, the instrument cluster software does not correspond to the latest series production
Issue
configuration. This software update improves robustness and system stability for both the instrument
cluster and the head-up display.
Remedy

MBUSA will conduct an OTA service campaign. Remote software updates are automatically
downloaded and installed in the customer’s vehicle free of charge and do not require a dealer visit.

Launch Date The vehicles will not be visible or flagged in VMI or EVA. Friday, June 6, 2025.
Warranty Claim Notice No Service Action is required by the Dealer for this Campaign.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and
customer satisfaction. Please refer all customer inquiries to the Customer Care Center at 1-800-FOR-MERCEDES.

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz Group AG Company

Sandy Springs, GA 30328

770.705.0600

News Channel Update |

Vehicle Compliance & Analysis

Dealers can check for a successful OTA update in VeDoc, or the customer can check using
the Mercedes me connect App. Customers can continue to drive their vehicle. Sufficient
battery voltage may be required for the OTA update to be initialized. If the vehicle has not
been driven in four or more weeks, the ignition should be cycled to initialize the process.

Instructions to verify a successful OTA update in VeDoc:
Dealers can search the VIN in VeDoc (Figure 1, A), then click "Control Units" and "Hermes control unit" (Figure 1, B and C). If the Software Object Number (Figure 1, D) is
“2239046802”, then the OTA update was successful.

A

B

C

D

Figure 1 – Successful OTA update in VeDoc

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz Group AG Company

Sandy Springs, GA 30328

770.705.0600

News Channel Update |

Vehicle Compliance & Analysis

Instructions to verify a successful OTA update in the Mercedes-Benz App:
Using the Mercedes-me connect App on Android or Apple, the customer can check the
status of the OTA update by going to the “Vehicle” icon and selecting “Over-the-Air Vehicle
Updates” (Figure 2). A successful OTA update will show as “Installed” (Figure 3).

Figure 2 – Over-the-Air Vehicle

Figure 3 –
A. Pending OTA Update
B. Successful OTA Update

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz Group AG Company

Sandy Springs, GA 30328

770.705.0600