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NHTSA ID Number: 11019486

Manufacturer Communication Number: Monroe TR 31463

TSB/Document Date: 2025-06-11


Summary

Notice requesting return of Monroe shock


General Business - Tenneco Confidential

Product Notice
Date: May 5, 2025
Contact Number: 734-384-7898
Contact Name(s): DRiV Warranty

Products
Part Number(s): 37164
Product Name: Monroe Shock
Packaging Label Date Codes Affected: P24347B (24=year, 347=Day of the year)

Reason / Process For Return
Our records indicate that we shipped you the above product that does not conform to our standards. This is not a
safety issue.
1. Please identify inventory of part number 37164 with the packaging date code P24347B. Use the affidavit
form included.
Pictures of the location of the date codes can be found below.
2. Email a copy of the completed affidavit to [email protected], referencing RGA 31463 in the subject line.
3. Credit will be issued to your account upon receipt of affidavit form.

If you have any questions, please call 734-384-7898 and speak with a Warranty CSR.

Visual Aid
Label Date Code Location Examples

Packaging Label Date Codes:
P24347B (24=year, 347=Day of the year)

General Business - Tenneco Confidential

AFFIDAVIT OF DESTRUCTION
TRC/RGA #
Customer Ref #:
Customer Name :
Customer Acct #:
DC Location and # :

We, the undersigned, certify that we personally witnessed and/or supervised the destruction of the attached
list(s) of
_____________________________
BRAND NAME
We further agree that DRiV will not be responsible for any future requests for credit on these specific sku’s at
this location.
Product has been:
 Destroyed in field (if under 60 units)
 Shipped to: ________________________________________________________________ for
destruction (if over 60 units) (include all contact information, including phone number)

Provide a final inventory list of the product destroyed – part number and quantity.
Destruction took place on _____/______ / 2025
At ______________________________________________________________________________
The individuals signing on behalf of the Customer and DRiV below represents that the information in this form
is accurate under penalty of perjury. Both the Customer and the individual signing on behalf of the Customer
will be liable for any damages incurred by DRiV, directly or indirectly, as a result of any inaccuracy supplied in
this form.
Signatures required: must be signed by DRiV personnel and customer
________________________________________ ________________________________________
DRiV Signature
Customer Signature
________________________________________ ________________________________________
DRiV Printed Name/Title
Customer Printed Name/Title
________________________________________ ________________________________________
Date
Date

1

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TSB/Document ID: Monroe TR 31463

Replacement Service Bulletin Number:

MFR Communication Date: 2025-05-06

MFR Internal Campaign ID/Software Version:

Communication Type: Other

NHTSA Components: SUSPENSION

MFR Component System: Shocks

MFR Component Subsystem:


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