Warranty Extension Z06: Seat Belt Buckle Inspection & Replacement – Dealer Notification
May 19, 2025
Updates to this Document (yellow highlights include updates)
• Additional language in the “Recommended Alternative Transportation” section
emphasizing SRC and 3rd party rental recommendations.

Date
05/19/2025

Warranty Extension Description
Certain 2020-2025MY Palisade (LX2) vehicles may experience abnormal seat belt buckle(s) operation.
Hyundai has extended warranty coverage for the seat belt buckle under this condition to 15 years/150,000 miles
from the date of original retail delivery or date of first use (whichever occurs first) and is valid for original and
subsequent owners.
Please note that vehicles under 15 years/150,000 miles and within the original 5 years/60,000 miles are still
subject to this warranty extension under TSB 25-BE-010H.

Affected Vehicles (Certain)
•

2020-2025MY Palisade (LX2) produced from 4/10/2019 - 4/29/2025

Repair Information
Follow the service procedure outlined in TSB 25-BE-010H (or latest version) to inspect and, if necessary, replace
the seat buckle(s). Please note that any vehicles under 15 years/150,000 miles are covered by this TSB, even if
vehicle is within original warranty of 5 years/60,000 miles.
• Recommended Technician Level/Requirement: Hyundai Certified (or higher)

Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers if their vehicle is required to be kept overnight.
In addition, an SRC may be necessary based on the repair procedure duration and any other additional work on
the vehicle that may need to be addressed during the customer’s visit. If an SRC is not available, other options
such as a 3rd Party Rental or Rideshare may be provided.
• If a customer is in for this warranty extension repair procedure, and the necessary parts for the repair are
not in stock in the dealer's Parts Department or readily available at PDCs, placing the customer in an SRC
or other alternative transportation is strongly recommended.
• If a customer arrives at the dealer with no appointment scheduled for this warrant extension repair
procedure, and accommodation is not possible for same-day repair, placing the customer in an SRC or
other alternative transportation is strongly recommended.
• If repairs are taking longer than expected for this warranty extension repair procedure, and the customer
is pressed for time, placing the customer in an SRC or other alternative transportation is strongly
recommended.

Other Notes/Recommendations
•

•
•
•

Only inspect the seat belt buckle(s) the customer is concerned with. Replace as necessary.
If a customer schedules an appointment in advance, ensure the appropriate parts, tools, and equipment
are on hand to perform any related repairs.
Always inquire if the customer will have time for an additional service to be performed if they were
originally scheduled for a different service.
Be honest with customers regarding wait times.

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Warranty Information
Please note that this is an extended warranty.
• If the affected parts are within the extended period of 15 years/150,000 miles, submit as a campaign
claim type. Do not submit a claim as “Warranty” type.
• Regardless if a vehicle is still covered within the original 5 years/60,000 miles warranty, submit as
“Campaign” type and reference TSB for repairs.
• Per TSB 25-BE-010H (or latest version), this warranty extension pays the following:
o Labor:
▪ 0.2 M/H: 1st Row – Inspection ONLY
▪ 0.2 M/H: 2nd Row – Inspection ONLY
▪ 0.2 M/H: 3rd Row – Inspection ONLY
▪ 0.4 M/H: Front LH Buckle Inspection and Replacement
▪ 0.4 M/H: Front RH Buckle Inspection and Replacement
▪ 0.4 M/H: 2nd Row LH Buckle Inspection and Replacement
▪ 0.4 M/H: 2nd Row RH Buckle Inspection and Replacement
▪ 0.5 M/H: 2nd Row Center Buckle Inspection and Replacement
▪ 0.5 M/H: 3rd Row LH Buckle Inspection and Replacement
▪ 0.5 M/H: 3rd Row RH Buckle Inspection and Replacement
▪ 0.5 M/H: 3rd Row Center Buckle Inspection and Replacement
o Parts:
▪ Varying seat belt buckle part numbers are included in the TSB for all rows. All part
numbers will require a valid warranty extension VIN to ensure the correct part and part
color are placed.

Parts Information
•
•

Refer to TSB 25-BE-010H (or latest version) for the latest parts information.
Please note that the part numbers associated with this Warranty Extension will require a valid
warranty extension VIN when placing orders.

Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls? Did you check for any declined
services from previous visits?
 Yes
 No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership.
Also, ask the customer if they would like to have any of the previously declined services
performed.
Readiness: Is the dealership prepared to perform the repairs if the customer placed an appointment
ahead of time?
 Yes
 No – If customer scheduled an appointment in advance, identify which seat belt buckle(s) the
customer is concerned with. Proactively order parts to have on-hand for service procedure.
Reception: Did the customer provide authorization to perform repairs?
 Yes
 No – The customer must be consulted and provide approval before proceeding with any repairs
on their vehicle.

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Reception: Did you explain to the customer the expected repair time and an expectation for a status
update?
 Yes


No – The customer should be informed of the expected repair time to allow them to schedule
themselves accordingly.

Reception: Did you offer the customer Alternative Transportation if requested?
 Yes
 No - Customer should be offered alternative transportation if their vehicle needs to be kept
overnight. In addition, an SRC may be required based on the duration of the repair procedure and
any other additional work on the vehicle that may need to be addressed during the customer’s
visit.
Repair: Does the Technician meet the recommended training requirements (Hyundai Certified or above)
to complete the TSB service procedure?
 Yes
 No – Please ensure a Hyundai Certified (or higher) technician completes this repair.
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
 Yes
 No – The customer must sign the final invoice upon the delivery of their vehicle.

Customer FAQs
Q1: What is the issue?
A1: Certain 2020-2025MY Palisade (LX2) vehicles may experience abnormal seat belt buckle(s) operation.
Q2: What are the affected vehicles?
A2: Affected vehicle model years/models include the following:
• Certain 2020–2025MY Palisade (LX2) produced from 4/10/2019 – 4/29/2025
Q3: What will be done if the vehicle comes into the dealership and is eligible for the warranty extension?
A3: If any Seat Belt Buckle(s) are found to have abnormal operation, replacement will be performed referencing
the service procedure listed in TSB 25-BE-010H. The replacement of the Seat Belt Buckle(s) will be offered at no
cost to customers if the symptom(s) covered by the warranty extension are confirmed.
Q4: When will the affected customer(s) be notified of this warranty extension?
A4: Customers will be notified via First Class Mail starting June 2025.

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Contact Reference
Please see the following list of commonly referred to contacts. Thank you for your prompt attention to this
important matter and the continued commitment to our Hyundai customers.
Key Contact Information
Dealer Support
Parts

Contact Information

Description

[email protected]

Parts ordering hotline

1-800-545-4515
Techline

1‐800‐325‐6604

Vehicle Technical Support for Hyundai Dealer
Technicians

Warranty HELP Line

1‐877‐446‐2922

Warranty Claim questions for Hyundai Dealers

Warranty Prior Approval (PA) Center

[email protected]

Warranty Prior Approval (PA) Center for Hyundai Dealers

Xtime Technical Support

[email protected]
1‐866‐984‐6355

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

[email protected]

Assistance with Car Care Scheduling:

AutoLoop Technical Support

•

1-877-850-2010
CDK Technical Support

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling:

•
Customer Support

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

Contact Information

Description

Hyundai Customer Care Center
(Recall /Campaign Questions)

1‐855‐671‐3059

Customer questions or concerns related to recall or service
campaigns

Hyundai Recall /Campaign Website

www.hyundaiusa.com/recall

Updated information related to the specific recall or service
campaign

Hyundai Customer Care
Center(General Questions)

1‐800‐633‐5151

Hyundai Roadside Assistance

1-800-243-7766

Customers general questions, non‐campaign related
Hyundai Roadside Assistance
Key Reference Information

Name
Campaign Central

Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab
homepage in www.HyundaiDealer.com

Car Care Scheduling (Xtime) - Tutorials www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling
Car Care Scheduling (Xtime) - Recall
Appointment Notification

Parts – Campaign Parts Management
(CPM) Procedure
Service Rental Car (SRC) Program

1.
2.
3.
4.
5.

Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”

As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance

Technical Service Bulletin (TSB)

www.HyundaiDealer.com > Service tab > Hyundai Tech Info

Uncompleted Campaign VIN Listing

A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.

NHTSA Website

www.safercar.gov

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