NHTSA ID Number: 11018876
Manufacturer Communication Number: 25-BE-002H TSB
TSB/Document Date: 2025-06-03
Summary
This bulletin provides information related to the changes introduced in the 2024 2nd Navigation Map and Software Update. The changes may vary depending on vehicle type, model, and navigation system. Refer to the 2024 2nd Navigation Map and Software Update Improvements section in this TSB for a list of specific changes. The software can be downloaded via Navigation Updater (NAU) and updated by USB. The NAU website is https://update.hyundai.com/US/EN/navigationUpdate. For certain models equipped with a relevant Bluelink package, the software may be downloaded and applied via OTA update.
GROUP
NUMBER
BODY ELECTRICAL
Technical Service Bulletin
SUBJECT:
DATE
25-BE-002H
MODEL(S)
MAY 2025
SEE BELOW
2024 2ND NAVIGATION MAP AND SOFTWARE UPDATE
Description: This bulletin provides information related to the changes introduced in the 2024 2nd
Navigation Map and Software Update. The changes may vary depending on vehicle type, model, and
navigation system. Refer to the 2024 2nd Navigation Map and Software Update Improvements section
in this TSB for a list of specific changes. The software can be downloaded via Navigation Updater
(NAU) and updated by USB. The NAU website is https://update.hyundai.com/US/EN/navigationUpdate.
For certain models equipped with a relevant Bluelink® package, the software may be downloaded and
applied via OTA update.
Applicable Vehicles:
• All 2020–2025MY models equipped with Standard Gen5 Wide Navigation
• All 2024-2025MY models equipped with ccNC Navigation
NOTICE
To avoid any potential damage to IONIQ vehicles, IONIQ repairs can only be performed at IONIQ
certified dealers.
i
•
•
•
•
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•
Information
This update provides Map data as well as software that may add new features or remove
others, which may change the appearance of the user interface or the way it is used.
After installation, it is NOT possible to revert to the previous software version.
Certain new features, such as Connected Routing and Weather Data, require an active
Bluelink subscription to access.
If any issues are experienced while using the NaU software, or before or after installation,
please contact Hyundai
Customer Care.
If updating by NaU download and USB flash drive, please use a 64 GB (or larger) USB flash
drive and format it as EXFAT before using the NaU software.
During the vehicle software installation, the vehicle must be running to keep the battery
charged.
o Do NOT change to ACC mode.
o Do NOT turn OFF the Start button/ignition switch.
o Do NOT disconnect the USB flash drive during the upgrade procedure.
Disconnecting the USB flash drive during the download/update process can lead to corrupt
files and a Map update failure.
Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair
SUBJECT:
2024 2ND NAVIGATION MAP AND SOFTWARE UPDATE
Parts Information:
Model
Picture
2020-2025MY
models
equipped with
Standard
Gen5W
Navigation
2024-2025MY
models
equipped with
ccNC
Navigation
Part Name
Remarks
2024 2nd
Navigation
Map and
Software
Update
Update can be
downloaded from
NAU or remotely
by vehicles that
support OTA.
USBs must be
supplied by
dealer.
Availability
expected after
1/25/2025
Warranty Information: Normal warranty applies.
TSB #: 25-BE-002H
Page 2 of 7
SUBJECT:
SUBJECT:
2024 2ND NAVIGATION MAP AND SOFTWARE UPDATE
2024 2nd Navigation Map and Software Update Improvements:
Improvement
Change in button placement for Agree/Disagree/Cancel/Next etc. on
terminal subscription/opening screens
Gen 5W
ccNC
X
Voice Recognition SVM Control
X
Improvement of Connected Car Serivces (CCS) deactivation scenario during
the OTA
X
Changed calendar split screen specifications (calendar management)
X
Improved display specifications for major update history
X
Added User Setting Menu (USM) Driver Assistance Miniature View Disable
Specification
X
Add/Change Information Big Data Collection Items
(September 2023 update)
X
X
Apply SOS call connection wait time of 5 seconds and apply warning
message
X
X
Improved terminal (MOF) retry specifications when server response
reception fails
X
X
Development of Media Player Voice Recognition (VR) Control Function
X
VR Navigation volume control improvement
X
Added response logic when receiving Mobile Terminated (MT) transaction
for setting target charge amount
X
Added vehicle VCRM collection specifications (HDA11)
X
VR Home/Office Stopover Addition Scenario Improvement
X
X
Revised VR "Warmer", "Cooler" specifications
X
Change in Vehicle Information Synchronization (VSS-B) Time Information
Transmission Policy
X
Added server communication authentication failure exception handling
specification (modem reset + provisioning performed)
X
X
Information Big Data Collection Data changes (November 2023 update)
X
X
TSB #: 25-BE-002H
Page 3 of 7
SUBJECT:
SUBJECT:
2024 2ND NAVIGATION MAP AND SOFTWARE UPDATE
Improvement
Gen 5W
ccNC
Improved ccNC media structure
X
Added calendar request timing
X
Navigation Map Multi-Layer Development and API Development
X
[CCS][Activate] CCS app request to reset modem and general provisioning
after system reset completed
X
[CCS][MOF] Device HTTP request timeout setup and operate separately
by HOST
X
[Digital Key] Maximum time for displaying guidance pop-up during indoor
key search to disable valet mode
X
Add/Change Information Big Data Collection Items (January 2024 update)
X
X
Specification for displaying arrow icon on nearby charging station
card when setting route
X
X
VR specification improvement (2024 1st)
X
X
VR prompt simplification
X
Text To Speech (TTS) guidance when setting wakeup
X
Added Quick Control Initialization Specification Popup
X
Changed 2-pass wakeup conditions
X
Improved scenario of adding charging station stopovers when starting
navigation route in VR
X
Changed the Hyundai high-performance car cluster gauge style menu
X
[ccNC/North American Radio] HD Sub Channel Move Specification
Change
X
[CCS] [Communication middleware] Retry specification when MQTT
prestep or MQTT connection fails
X
X
VR Volume level control improvement
X
Information Big Data Collection Data changes (May 2024 update)
X
Apply new VR functions related to EV route planner
X
TSB #: 25-BE-002H
Page 4 of 7
SUBJECT:
SUBJECT:
2024 2ND NAVIGATION MAP AND SOFTWARE UPDATE
Improvement
Gen 5W
ccNC
[CCS2.0] development of real-time vehicle speed information transmission
function
X
Improved P-stage (parking status) judgment logic
X
Changed voice recognition engineering mode specifications
X
Drive Mode On Screen Display (OSD) - Change N Mode Display
Specification
X
Changed the voice change sample sound linkage signal in
'Settings > Sound > Guide Sound > Voice Change'
X
SoundCloud playlist editing feature applied
X
North America Driving Restriction applied to Mexican region
X
Change of timeout time for processing time when attempting to re-establish
service after CCS service termination
X
Improved display specifications for major update history to prevent
software (SW) redistribution
X
Change media playback status before entering profile
X
Added exceptional handling for Absolute volume control of
Bluetooth audio (2nd)
X
X
Apply double, triple on dial command
X
X
Deleted time check logic when using JSON Web Token (JWT)
X
Specification improvement for redial
X
Provide volume control feature by VR
X
[ccNC/North American Radio] Added Now-Playing Bar (NPB) information
priority specification
X
Improvement of VR spec for NA (2024 2nd update)
X
Specification improvement for Sound Mood Lamp (SML) signal non-output
issue
X
Improved retry logic when background diagnosis transmission fails
Added IMS pop-up related exception handling specifications
TSB #: 25-BE-002H
X
X
Page 5 of 7
SUBJECT:
SUBJECT:
2024 2ND NAVIGATION MAP AND SOFTWARE UPDATE
Improvement
Development of split transmission specifications when the continuous
operation log data collection exceeds capacity (additional application to
Europe/North America)
Gen 5W
ccNC
X
Specification improvement for 3rd Party Voice Assistant
X
Added an item to my modem information
X
Added VR command for present location
X
Correction of translation error in reset text_Spanish
X
North America In-Car Payment User Interface sentences changed
X
Added initialization logic to HU_CALL_Status
X
Idle Alert feature expanded to valet notification feature (India → All regions)
X
Improved specifications to operate based on server settings when
renewing JWT
Improved filters for recommended category searches
X
X
X
X
Provide partially open charging stations by EV navigation
X
Improvement for displaying Private/Public access information of
EV charging station
X
Added waypoint transfer function to the Send to Car function and
provide a function to set as route when sending destination/waypoint.
X
Improved specification of alternative route - button for detour
X
Charging station information on Split Screen
Update EV Charging Station Protocol as EVS 2.0
X
X
X
X
Receive new CAN signals for EV route planner charging time prediction
X
Display improvement for autosuggest/search result
X
[EVRoutePlanner] Add the desired charge status at the charging station or
at the destination
X
'waypoint'/'tourpoint' → 'stop'/'stop-off' improvement
X
TSB #: 25-BE-002H
Page 6 of 7
SUBJECT:
SUBJECT:
2024 2ND NAVIGATION MAP AND SOFTWARE UPDATE
Improvement
Gen 5W
ccNC
Deleted 'Route Satisfaction' pop-up
X
[EVRoutePlanner] Added re-calculation operation condition specifications
X
Changed color of Trip Summary
X
Interaction function between EV route planner in mobile application and
terminal
X
Route guidance begins immediately without a route option selection screen
X
Recent destinations/Frequently visited locations pop-up improvement
X
Destination unreachable pop-up and emergency action pop-ups
specification improvement
X
Google Search for ROW
X
TSB #: 25-BE-002H
Page 7 of 7
SUBJECT:
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TSB/Document ID: 25-BE-002H TSB
Replacement Service Bulletin Number:
MFR Communication Date: 2025-05-16
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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