SSM 53824 2025 Expedition/Navigator - 3rd Row Seat Power Fold Inoperative
Some 2025 Expedition/Navigator vehicles equipped with 3rd row power seats may experience an inoperative
power fold condition when a power fold seat control switch button is pressed (3L, Both or 3R). This may be due
to the software within the seat control module J (SCMJ). Third row seat power fold function may be restored
with the following relearn procedure: 1. Start the vehicle and open the tailgate. 2. Remove all items from the
2nd and 3rd row seats including any obstructions that can prevent from folding/unfolding. 3. Push and hold the
power fold seat control switch button labeled "Both" for 1 minute. The seats will begin to move. 4. Once the
seats have stopped, hold the "Both" button for 5 seconds. 5. Verify correct power fold operation has returned to
the third-row seat by pressing the "3L" and "3R" buttons independently. If the power fold function condition
remains, continue with normal diagnostics in Workshop Manual (WSM), Section 501-10C. The Owner's
Manual and WSM are being updated with this relearn procedure. If the third-row power fold function returns to
normal after performing the revised relearn procedure, but the condition returns, replacing or updating the
software of the SCMJ is not expected to resolve this condition. Inform customers that engineering is currently
working on a solution for this condition that will be available by 15-Aug-2025. This software update will also be
released, via an update delivered over-the-air (OTA). Monitor Professional Technician System (PTS) for
additional information. This condition may return after a successful relearn procedure has been performed.
Provide a copy of this message to the customer so that they may have the option to perform the revised
relearn procedure should the condition return while waiting for the software to become available. For claiming,
use causal part 14F042 and labor operation codes 12651D and 12651D4.