Technical Service Bulletin (TSB)
International Maps Missing
REFERENCE:

TSB: 08-160-25
GROUP: 08 - Electrical

Date:

May 17, 2025

VEHICLES
AFFECTED:

2025 (DT) RAM 1500 Pickup
This bulletin applies to vehicles built on or after June 20, 2024 (MDH
0620XX) equipped with one of the following radios:
● Uconnect 5 Nav W 12.0" Disp (ROW-DAB) (Sales Code UPQ).
● Uconnect 5 NAV W 14.4" Disp (ROW-DAB) (Sales Code UPW).

REVISION: –

MARKET APPLICABILITY:
NA

MEA

SA

IAP

EE

CH

CUSTOMER
SYMPTOM:

Customers may comment on the following:
● The vehicle has North American maps installed instead of the International maps.

CAUSE:

Incorrect software

This Technical Service Bulletin (TSB) has also been released as a Rapid Service Update (RSU) 25-096,
date of issue May 17, 2025. All applicable RSU VINs have been loaded. To verify this RSU service
action is applicable to the vehicle, use VIP or perform a VIN search in DealerCONNECT/Service Library.
All repairs are reimbursable within the provisions of warranty.
REPAIR SUMMARY:
This bulletin involves inspecting the navigation map region and possibly installing International maps to the
radio via USB.
CLAIMS DATA:

Labor Operation No:
18-60-03-BL

18-60-03-BK

18-60-03-BM

Failure Code

Labor Description
Radio, Map Software Inspect for Update
(0 - Introduction)
Radio, Map Software Create USB Jump Drive
from Uconnect Website
(One Time Only)
(0 - Introduction)
Radio, Map Software Inspect and Update
(0 - Introduction)
CC

Skill Category
6 - Electrical and Body
Systems

Labor Time
0.2 Hrs.

6 - Electrical and Body
Systems

1.7 Hrs.

6 - Electrical and Body
Systems

1.2 Hrs.

Customer Concern

DIAGNOSIS:
If a customers VIN is listed in VIP or your RSU VIN list, perform the repair. If any vehicle not on the VIN list
exhibits any of the symptom listed above in the customer symptom section, perform the Repair Procedure.

J08 FSAR-RSU-4872

-2-

REPAIR PROCEDURE:
NOTE: Install a 12 volt battery charger to ensure sufficient battery voltage is provided during the
update process.
1. Turn on the radio and view the navigation map.
2. Is the navigation map for North American region?
● YES>>> Proceed to Step 3.
● NO>>> This bulletin has been completed. Use Inspection LOP (18-60-03-BL) to close the active RSU.
3. Has a 64 GB USB flash drive been created?
● YES >>> Proceed to Step 10.
● NO >>> Proceed to Step 4.
4. Using a web browner, go to https://stellantis.navshop.com/#/downloads.
5. Select "JEEP".
6. Select "Grand Cherokee"
7. Select "Uconnect 5 Nav".
8. Select "SEARCH FOR UPDATES".
9. Select the "Download" button.
10. Download the software map file onto a USB. To download the software files to a USB flash drive, follow the
onscreen instructions and perform the following Fig. 1:
●
●
●
●
●

Blank USB flash drive needs to be formatted as NTFS.
Acquire a blank USB flash drive with at least 64 GB of space.
Download the software update file to your local PC’s desktop.
Be sure to extract the file before copying it to the blank USB flash drive.
One blank USB flash drive will be needed for each radio updated. Additional updates can not be made
on the same USB flash drive.
● Once the file is saved to the USB flash drive, it is recommended you physically label the USB flash drive
with the bulletin number and proper radio Sales Codes.

Fig. 1
USB Flash Drive Formatted
NOTE: There will be a variety of screens displayed throughout the update process, including black
screens.

-3-

J08 FSAR-RSU-4872

11. Download extracted file to blank USB flash drive Fig. 2.

Fig. 2
Copied Files
12. Set the ignition to ACC.
13. Turn on the radio.
14. Plug the flash drive into the USB port.
15. follow the screen prompt instructions that appear automatically on the navigator screen.
NOTE: The system will prompt you to delete the previously installed map. Confirm and proceed
with installation.
NOTE: The installation process will take about one hour. The radio must stay on during this time.
16. Remove the USB flash drive from the USB port.
POLICY:
Reimbursable within the provisions of the warranty.
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.