FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER
VOLUME 11, ISSUE 5

Published May 14, 2025

New Message Code LH8
Dealers will soon start to see new message code
LH8 (The submitted Special Service amount
appears to be excessive) on certain Special
Service LOPs. The message code has been
designed to make sure that the maximum amount
for a reimbursement Special Service LOP is not
exceeded. For example, as stated in Warranty
Bulletin D-24-17, dealers can request $50 per

VIN once a day for Mobile Service by using LOP
95-23-08-50. For this LOP, if the amount
entered is higher than $50, then message code
LH8 will set, and you will need to lower the
amount to $50 in order for the claim to process.
The claim will be set to Pay for the first few
weeks, but on June 4, 2025 the claims with LH8
will be rejected until the amount is corrected.

New Message Code RE9
New! - RE9 is a new recall related message code
that will be launching this month. The intent of
this message code is to reject recall claims
submitted on a VIN that was manually marked
“Complete” by the Recall Administration Team or
previously performed. These recall repairs are

typically for Firmware Over the Air (FOTA) or
manual sticker applications. If a claim is rejected
with RE9, the dealer needs to provide
justification for completing the “Completed” recall
a second time in the narrative and send the claim
to RA for review.

Dealer Responsibility for Preventing Lot Rot
It is the responsibility of the dealer to ensure that
customers do not receive a vehicle that may be
subject to “lot rot”. Lot rot is a condition that can
occur on vehicles that remain stationary for long
periods of time.
Dealers are to periodically move vehicles in their
inventory to prevent the two components that
are greatly affected by lot rot:
•
•

Tire flat spotting
Brake rotor corrosion

Lot rot can also result in unnecessary 12V
battery replacements due to dealers not
performing the necessary charging maintenance
on unsold vehicles.
This will improve customer satisfaction and
ensure our customers have a positive driving
experience.
See the Warranty Administration Manual (WAM),
Section 1.3.1

FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER
VOLUME 11, ISSUE 5

Reman vs New Part
Remanufactured part(s) are required for
Warranty (W), Mopar (M) and FlexCare Vehicle
Protection (F) claims (including repairs on
Cummins Diesel Engine equipped vehicles).
Claim the part number used for the repair. Do
not change the part number to a part not used to
help get a claim paid. Failure to use authorized
parts, or to identify non-Mopar parts, will result
in a non-payment or chargeback of both parts
and labor for the applicable portion of the claim.
•

When is it appropriate to use new parts
rather than reman parts?
1) If a remanufactured part is on back
order and an OE part is in stock and
available, that part should be ordered
to reduce the time a customer is
without their vehicle and in a rental
vehicle. Any excessive rental time
charged when the OE part was
available will not be reimbursed.
2) Dealers may also find that the reman
part has superseded to a new part
number. If this occurs, dealers are
able to use the new part number.
Dealers can check superseded
information
in
DealerCONNECT>

Parts> Parts/Order Inquiries> Part
Inquiries.
•

Should part price be used to determine
which part to use?

Pricing should be used to help determine which
part to use, for example if the new part is $500,
but the reman part is $600, the new part should
be used. The dealership will need to provide
notes as to why the part selection was made.
This type of pricing difference could also cause
the Warranty Contact Center to ask for the claim
to be adjusted, since the dealer selected a part
that cost more than another available option.
•

What support is needed when a reman
part is not available?

Dealers will need to capture screen shots of the
reman part not being available. This is similar to
the Technician notes that Technicians are
required to provide to support a request for
diagnostic time. Since neither the dealer nor the
Warranty Contact Center can retrieve past parts
data, the Parts department should capture the
details on why the correct version of the part
was not ordered.
For more details, refer to FCA Caribbean
Warranty Bulletin ID-19-05.

FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER
VOLUME 11, ISSUE 5

MY 2023 – 2024 – Jeep Grand Cherokee (WL) –
Removal of the Engine Cover on 3.6L Engines
Following an increase in dealer inquiries
regarding missing engine covers from WL with a
3.6L Engine in the Summit and Overland trim
grades, this is to notify the extended dealer
network regarding appropriate application of
engine covers on vehicles.
WL 3.6L:
The removal of the engine cover for WL in the

Summit and Overland trim grades has been in
effect since January 17th, 2024. WL with the
3.6L engine, the engine cover DOES NOT apply to
the Summit, Overland, Laredo, and Limited trim
grades. The engine covers have been removed
from these vehicles. Please note that this notice
is NOT applicable to the other engine variants,
which currently receive an engine cover.

Figure 1: Overhead view of the WL 3.6L Engine without the engine cover
WL 3.6L Engine Without Cover: Summit, Overland

WL 3.6L Engine Without Cover: Limited, Laredo

FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER
VOLUME 11, ISSUE 5

MY 2025 RAM 1500 Pickup (DT), Jeep Wrangler (JL), Jeep
Gladiator (JT) - Security Gateway (SGW) Module Sets Diagnostic
Trouble Code (DTC) U0080-00 Ethernet BUS 1
Customer Complaint/Technician Observation:
The customer may experience one or more of
the following:
• Uconnect Box Message at Startup.
• Uconnect Box Error or Requires Service
Message.
• Diagnostic Trouble Codes (DTCs) for
Electronic Control Modules (ECUs) won’t
be shown to the customer through the
Vehicle Health alert (Mobile App or
email).
The technician observed the SGW setting DTC
U0080-00 as stored.

Discussion:
Use scan tool select >guided diagnostics>reset
ECU >TBM. Inspect the Telematics Box Module
(TBM) connections.
1. Remove upper and lower glove box to
access the TBM module pg. 2.
2. Inspect the connecter(s) at the TBM
module.
3. Use the Push-Pull-Push method to
secure the connections.
4. Clear Diagnostic Trouble Codes (DTCs).
5. Test the operation to complete no parts
required.

FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER
VOLUME 11, ISSUE 5

MY 2025 RAM 1500 Pickup (DT) – Commonization of Carryover Jeep
Wrangler (JL)/Jeep Gladiator (JT) Oil Fill Neck Into DT on 3.6L Engines
To make the service community aware of the
change on PSU 3.6L DT vehicles, the FCA US
Service team is working to notify the extended
dealer network regarding the change on the oil fill
neck for 3.6L DT.

DT 3.6L:
The change of implementing the JL/JT oil fill neck
into DT family will take place beginning with
Engine Build dates from 06/16. The intention is to
make you aware of this change.

Figure 1: Visual reference of before and after
DT 3.6L before and after oil fill neck change overview

FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER
VOLUME 11, ISSUE 5

MY 2025 ProMaster (VF) - 12 Volt Battery
Electrical / 8F - Engine Systems / Battery System / BATTERY /
Following an increase in dealer inquiries
regarding loose connection at the negative post
at 12-volt batteries on MY 2025 (VF) vehicles,

this is to notify the extended dealer network
regarding appropriate negative clamp connection
on 12-volt batteries.

1. Remove the plastic floor cover on the driver's
side.

2. Check the connection condition of the
negative post of the 12-volt battery.
• 12-Volt Battery Negative Post Clamp not
closed, with contact with the plastic

battery casing.
• Negative post clamp position not fully
down.

FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER
VOLUME 11, ISSUE 5
Good connection.
•

Fully closed 12-Volt battery negative post
clamp, no contact with the plastic battery
casing.

•

Negative post clamp position fully down.