NHTSA ID Number: 11018364
Manufacturer Communication Number: 25LC02
TSB/Document Date: 2025-05-15
Summary
Included vehicles are equipped with Lexus
Safety System+ (LSS+) 3.0, which includes the Pre- Collision System (PCS), which uses the forward recognition camera. In rare cases, a software programming issue can damage the forward recognition camera. This will result in the Pre-Collision System not working the next time the vehicle is started.
Original Publication Date: April 17, 2025
SPECIAL SERVICE CAMPAIGN 25LC02 (Remedy Notice)
Certain 2022-2023 Model Year NX250
Certain 2022-2023 Model Year NX350
Certain 2022-2023 Model Year NX350H
Certain 2022-2023 Model Year NX450H
LSS+ 3.0 Forward Recognition Camera Software Update
Model / Years
2022-2023 NX250
2022-2023 NX350
2022-2023 NX350H
2022-2023 NX450H
Production Period
Late May 2021 – Early April 2023
Early April 2021 – Early April 2023
Early April 2021 – Early April 2023
Early April 2021 – Early March 2023
Condition
Included vehicles are equipped with Lexus Safety System+ (LSS+) 3.0, which includes the PreCollision System (PCS), which uses the forward recognition camera. In rare cases, a software
programming issue can damage the forward recognition camera. This will result in the Pre-Collision
System not working the next time the vehicle is started.
Remedy
Any authorized Lexus dealer will update the software of the forward recognition camera FREE OF
CHARGE. This will update the LSS+ 3.0 system to software version 02.02. If the condition has
occurred on a vehicle, causing damage to the forward recognition camera, the Lexus dealer will
replace the forward recognition camera FREE OF CHARGE.
Approximate Total Vehicles
10,800
37,100
18,900
4,900
Tech Requirements
LIC206A – Electrical Repair 1
Inspection/Repair Time
Repair: 0.8-1.8
Parts Control at Launch
MAC D
Parts Replacement Rate
Less than 1%
Owner Notification Date
Mid-April 2025
Salvaged Title Eligible
YES
What is included in the software update?
The remedy for this campaign involves updating the LSS+ 3.0 system to software version 02.02. In
addition to addressing the condition in this campaign, this software update provides the following enhancements.
• Adding Proactive Driving Assist (PDA).
o Proactive Driving Assist (PDA) uses the vehicle’s camera and radar, when system operating conditions are met, to provide
gentle braking and/or steering to support driving tasks such as distance control between the vehicle and a preceding
vehicle, pedestrian, or bicyclist. PDA can also provide gentle braking into curves.
o For more information see: https://www.lexus.com/manuals and input the vehicle model and model year. A Proactive
Driving Assist supplemental owner’s manual is available.
o Note: This feature will be disabled by the dealer by default after the software update.
• Road Sign Assist (RSA): Enhancement of detection threshold (speed and distance) of road sign display feature.
• Other: Additional minor improvements to support future software updates.
Please note: Applicable vehicles must complete Special Service Campaign 23LC01 before proceeding with this campaign.
© 2025 Lexus, A Division of Toyota Motor Sales, USA
Submitted to NHTSA on 05/07/2025
Owner Notification
Head Unit Notification
Vehicle Head unit notifications will begin in mid-April 2025.
Mail
Lexus will notify owners by mid-July 2025. A sample of the owner notification letter has been included for your reference.
Lexus App
Vehicles involved in this Special Service Campaign will be visible in the Lexus App at time of announcement.
Special Service Campaign Contents
Service Department............................................................................................................................................................................................................................................ 3
Parts Department ................................................................................................................................................................................................................................................ 5
Sales Department ................................................................................................................................................................................................................................................ 5
Frequently Asked Questions .......................................................................................................................................................................................................................... 6
Policies And Procedures .................................................................................................................................................................................................................................. 9
© 2025 Lexus, A Division of Toyota Motor Sales, USA
Back to Contents
Submitted to NHTSA on 05/07/2025
Service Department
Warranty Reimbursement Procedure
© 2025 Lexus, A Division of Toyota Motor Sales, USA
Back to Contents
Submitted to NHTSA on 05/07/2025
Op Code
25LC02R1
25LC02R2
25LC02R3
•
•
Description
Reprograming the forward recognition camera
Replace the forward recognition camera due to DTC C1A9346 present
Replace and reprogram the forward recognition camera due to DTC C1A9346 present,
(ONLY when new part requires software update)
Flat Rate Hours
0.8
1.3
1.8
The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
In the event of a parts back-order situation only, a loaner vehicle or alternative transportation through the Lexus Customer Convenience
System (LCCS) can be claimed up to a maximum of 21 days as a sublet type “RT” under Op Codes 25LC02R2 and 25LC02R3.
o Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
o
•
For rentals that exceed the maximum number of allowable days and/or dollars per day, refer to the Lexus Transportation
Assistance Policy (LTAP) for DSPM authorization requirements.
Lexus’ usual guest care amenities of car wash and fuel fill-up apply to this Safety (Noncompliance) Recall. Additionally, a maximum of one
day of rental vehicle expense (at a maximum rate of $55.00 per day) while the vehicle is being remedied, or the cost of pick-up and
redelivery of the guest’s vehicle may be claimed if required and subject to the guidelines published in the Safety Recall and Special Service
Campaign General Procedures document on TIS.
Salvage Title Vehicles
Every attempt should be made to complete an open Special Service Campaign when circumstances permit, unless noted otherwise in the
SSC dealer letter.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during
the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles have the repair performed correctly,
please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every
vehicle prior to guest delivery.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this repair are required to
successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all
vehicles have the repair performed correctly, technicians performing this repair are required to have completed the following course.
• LIC206A - Electrical Repair 1
Guest Reimbursement
Reimbursement consideration instructions will be included in the owner letter.
© 2025 Lexus, A Division of Toyota Motor Sales, USA
Back to Contents
Submitted to NHTSA on 05/07/2025
Parts Department
Parts Information
One of the following parts listed below is only needed in the very rare case, (less than 1% of vehicles involved,) that DTC C1A9346 is stored
in the forward recognition. Parts unnecessarily ordered will be subject to a debit.
If the vehicle exhibits DTC C1A9346 upon completion of a health check, order a camera and ask the guest to return when the camera has
arrived at your dealership.
*NOTE: Confirm correct part number using the Electronic Parts Catalog after entering the VIN which has displayed DTC C1A9346.
Part Number
04004-19178
Description
CAMERA, FORWARD RECOGNITION, NX, w/ drive recorder, mainland
USA
04004-19378
CAMERA, FORWARD RECOGNITION, NX, w/o drive recorder
As needed
8646C-F6021
8646C-F6011
CAMERA, FORWARD RECOGNITION, NX, mainland USA
CAMERA, FORWARD RECOGNITION, NX
As needed
As needed
(8646C-78051)
(8646C-78041)
Quantity
As needed
Sales Department
•
Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in
Dealer Daily https://dealerdaily.Lexus.com/. The Vehicle Inventory Summary may take up to 4 hours to populate information for
newly launched campaigns.
Policy for New Vehicles, LCERT, Pre-Owned Vehicles and TRAC
© 2025 Lexus, A Division of Toyota Motor Sales, USA
Back to Contents
Submitted to NHTSA on 05/07/2025
Frequently Asked Questions
Q1:
A1:
What is the condition?
Included vehicles are equipped with Lexus Safety System+ (LSS+) 3.0, which includes the Pre-Collision System (PCS), which uses
the forward recognition camera. In rare cases, a software programming issue can damage the forward recognition camera. This will
result in the Pre-Collision System not working the next time the car is started.
If the condition occurs on the vehicle, the guest may see warning lights, hear chimes, and see the message in the image below.
Please note: these warning lights and the warning message may be shown for issues unrelated to this specific issue and does not
necessarily mean that this condition has occurred. The dealer will be able to confirm the cause of the warning light/message.
© 2025 Lexus, A Division of Toyota Motor Sales, USA
Back to Contents
Submitted to NHTSA on 05/07/2025
Q2:
A2:
What is Lexus going to do?
Any authorized Lexus dealer will update the software of the forward recognition camera FREE OF CHARGE. This will update your
LSS+ 3.0 system to software version 02.02. If the condition has occurred on the vehicle, causing damage to the forward recognition
camera, the Lexus dealer will replace the forward recognition camera FREE OF CHARGE.
Q2a:
A2a:
What is included in the software update?
The remedy for this campaign involves updating your LSS+ 3.0 system to software version 02.02. In addition to
addressing the condition in this campaign, this software update provides the following enhancements.
• Adding Proactive Driving Assist (PDA).
o Proactive Driving Assist (PDA) uses the vehicle’s camera and radar, when system operating conditions are met,
to provide gentle braking and/or steering to support driving tasks such as distance control between your vehicle
and a preceding vehicle, pedestrian, or bicyclist. PDA can also provide gentle braking into curves.
o For more information see: https://lexus.com/manuals and input your vehicle model and model year. A Proactive
Driving Assist supplemental owner’s manual is available.
o Note: This feature will be disabled by your dealer by default after the software update.
• Road Sign Assist (RSA): Enhancement of detection threshold (speed and distance) of road sign display feature.
• Other: Additional minor improvements to support future software updates.
If you would like to activate the PDA feature after the software update has been completed, you can do so by navigating to vehicle settings
and switching on the feature.
Access PDA setting by on the center screen, by tapping vehicle, then driving assist.
When you see the symbol in the green box below in the gauge cluster, PDA is active.
Note: If you previously received a notice regarding Special Service Campaign 23LC01, the dealer will need to complete that campaign to
proceed with this one.
© 2025 Lexus, A Division of Toyota Motor Sales, USA
Back to Contents
Submitted to NHTSA on 05/07/2025
Q3:
A3:
Which and how many vehicles are covered by this Special Service Campaign?
There are approximately 71, 700 vehicles covered by this Special Service Campaign.
Model Name
NX250
NX350
NX350H
NX450H
Q3a:
A3a:
Model Year
2022-2023
2022-2023
2022-2023
2022-2023
Production Period
Late May 2021- Early April 2023
Early April 2021 – Early April 2023
Early April 2021 – Early April 2023
Early April 2021 – Early March 2023
Are there any other Toyota/Lexus/Scion vehicles covered by this Special Service Campaign in the U.S.?
Yes, there are approximately 84, 600 other Toyota vehicles covered by this Special Service Campaign.
Q4:
How long will the repair take?
Q5:
What if I previously paid for repairs related to this Special Service Campaign?
Q6:
How does Lexus obtain my mailing information?
Q7:
What if I have additional questions or concerns?
A4:
A5:
A6:
A7:
Approximate Total Vehicles
10,800
37,100
18,900
4,900
The standard repair for reprogramming the forward recognition camera takes approximately 45 minutes. If the camera has been
damaged due to this condition, the dealer will need to order a replacement and schedule the installation. Replacing the camera can
take up to two hours. However, depending on the dealer's workload, the vehicle may need to be available for a longer duration.
Q4a:
Are there other software updates that may be needed before I can get 25LC03 completed on my car?
A4a:
Yes. Applicable vehicles must complete Special Service Campaign 23LC01 before proceeding with this campaign.
Reimbursement consideration instructions will be provided in the owner letter.
Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title
information, based upon the DMV records. Please make sure your registration or title information is correct.
If you have additional questions or concerns, please contact the Lexus Brand Engagement Center at 1-800-255-3987 Monday
through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
© 2025 Lexus, A Division of Toyota Motor Sales, USA
Back to Contents
Submitted to NHTSA on 05/07/2025
Policies And Procedures
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure guest satisfaction, Lexus requests that dealers complete this Special Service Campaign on any new or used vehicles currently in
dealer inventory that are covered by this Special Service Campaign prior to guest delivery. However, if the campaign cannot be completed
(for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the guest that the vehicle is involved
in a Special Service Campaign.
Lexus expects dealers to visit https://lexus-recall-disclosure.imagespm.info/ and complete a Guest Contact and Vehicle Disclosure Form.
Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Lexus and the dealer
may use this information to contact the guest when the remedy becomes available. Keep the completed form on file at the dealership.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in
Dealer Daily https://dealer.toyota.com/dashboard/vehicles/overview. The Vehicle Inventory Summary may take up to 4 hours to populate
information for newly launched campaigns.
Lexus Certified Used Vehicle
The LCertified policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service
Campaign. Thus, no affected units are to be designated, sold, or delivered as a LCertified until all applicable Safety Recalls, Special Service
Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Special Service Campaign. This claim filing information is used by Lexus for
various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an
incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Parts Recovery Procedures
All parts replaced as part of this Special Service Campaign must be turned over to the parts department until appropriate disposition is
determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating
whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product
evaluation, as well as other purposes.
To help minimize dealer storage challenges, Lexus recommends that dealers:
• File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid
by Lexus.
• Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.
Refer to Warranty Policies 9.3 and 9.6 for additional details.
Thank you for your cooperation.
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.
© 2025 Lexus, A Division of Toyota Motor Sales, USA
Back to Contents
Submitted to NHTSA on 05/07/2025
LEXUS
Certain 2022-2023 Model Year NX250
Certain 2022-2023 Model Year NX350
Certain 2022-2023 Model Year NX350H
Certain 2022-2023 Model Year NX450H
LSS+ 3.0 Forward Recognition Camera Software Update
Special Service Campaign 25LC02
[VIN]
Dear Lexus Guest:
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At Lexus, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to provide superior guest
satisfaction, Lexus is announcing a Special Service Campaign, which includes your vehicle.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current
owner.
What is the condition?
Your vehicle is equipped with Lexus Safety System+ (LSS+) 3.0, which includes the Pre-Collision System (PCS), which uses the forward
recognition camera. In rare cases, a software programming issue can damage the forward recognition camera. This will result in the PreCollision System not working the next time the vehicle is started.
What will Lexus do?
Any authorized Lexus dealer will update the software of the forward recognition camera FREE OF CHARGE. This will update your LSS+
3.0 system to software version 02.02. If the condition has occurred on your vehicle, causing damage to the forward recognition camera, the
Lexus dealer will replace the forward recognition camera FREE OF CHARGE.
Submitted to NHTSA on 05/07/2025
What should you do?
Before you are inconvenienced by this condition, any authorized Lexus dealer will perform the software update FREE OF CHARGE
to you.
Please contact your authorized Lexus dealer to make an appointment to have the software update completed.
A © SA
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If the condition occurs on your vehicle, you may see warning lights, hear chimes, and see the message in the image
below.
The standard repair for reprogramming the forward recognition camera takes approximately 45 minutes. If the camera has been
damaged due to this condition, the dealer will need to order a replacement and schedule the installation. Replacing the camera can
take up to two hours. However, depending on the dealer's workload, the vehicle may need to be available for a longer duration.
Please note: these warning lights and the warning message may be shown for issues unrelated to this specific issue and does not
necessarily mean that this condition has occurred. Your dealer will be able to confirm the cause of the warning light/message.
Submitted to NHTSA on 05/07/2025
What is included in the software update?
The remedy for this campaign involves updating your LSS+ 3.0 system to software version 02.02. In addition to addressing the condition in
this campaign, this software update provides the following enhancements.
• Adding Proactive Driving Assist (PDA).
o Proactive Driving Assist (PDA) uses the vehicle’s camera and radar, when system operating conditions are met, to
provide gentle braking and/or steering to support driving tasks such as distance control between your vehicle and a
preceding vehicle, pedestrian, or bicyclist. PDA can also provide gentle braking into curves.
o For more information see: https://lexus.com/manuals and input your vehicle model and model year. A Proactive
Driving Assist supplemental owner’s manual is available.
o Note: This feature will be disabled by your dealer by default after the software update.
• Road Sign Assist (RSA): Enhancement of detection threshold (speed and distance) of road sign display feature.
• Other: Additional minor improvements to support future software updates.
If you would like to activate the PDA feature after the software update has been completed, you can do so by navigating to vehicle settings
and switching on the feature.
A © SA
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Access PDA setting by on the center screen, by tapping vehicle, then driving assist.
When you see the symbol in the green box in the gauge cluster, PDA is active.
Submitted to NHTSA on 05/07/2025
Note: If you previously received a notice regarding Special Service Campaign 23LC01, the dealer will need to complete that campaign to
proceed with this one.
What if you have previously paid for repairs to your vehicle for this specific condition?
For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and
ownership information to Lexus’ online, self-service portal.
1) Log-in to your My Lexus at https://www.lexus.com/My-lexus
2) Click on “Service and Maintenance”
3) Scroll down to “My Recalls” and click “Learn More”
4) Click on “Submit Request”
Alternatively, if you prefer to mail this information for reimbursement consideration, please use the address below:
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Lexus
A Division of Toyota Motor North America, Inc.
PO Box 259001 – SSC/CSP
Mail Drop E1-5A
Plano, TX 75025-9001
Please refer to the attached Reimbursement Checklist for required documentation details.
What if you have other questions?
Your local Lexus dealer will be more than happy to answer any of your questions.
If you require further assistance, please visit http://Lexus.com/contact for options to contact the Lexus Brand Engagement Center.
If you would like to update your vehicle ownership or contact information, please visit https://www.lexus.com/My-Lexus. You will need your
full 17-digit Vehicle Identification Number (VIN) to input the new information.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any inconvenience this
condition may have caused you.
Thank you for driving a Lexus.
Sincerely,
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.
Submitted to NHTSA on 05/07/2025
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TSB/Document ID: 25LC02
Replacement Service Bulletin Number:
MFR Communication Date: 2025-04-29
MFR Internal Campaign ID/Software Version: 25LC02
Communication Type: Service Campaign
NHTSA Components: FORWARD COLLISION AVOIDANCE: WARNINGS
MFR Component System:
MFR Component Subsystem:
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