Original Publication Date: April 24, 2025

SPECIAL SERVICE CAMPAIGN 25TC05 (Remedy Notice)
Certain 2024 Model Year RAV4 HV
Missing Emission Control Information Label
Model / Years

Production Period

Approximate Total Vehicles

2024 RAV4 HV

Early December 2023 – Mid February 2024

125

Condition
The subject vehicles may not have had the required Emission Control
Information Label applied to the underside of the engine hood.
Remedy
Any authorized Toyota dealers will install an Emission Control Information
Label FREE OF CHARGE.

Tech Requirements
TIC206A – Electrical Repair 1
Inspection/Repair Time
Repair: 0.4
Parts Control at Launch
CPOR
Parts Replacement Rate
100%

Owner Notification

Owner Notification Date
Early May 2025

Mail
Toyota will notify owners by Early May 2025. A sample of the owner
notification letter has been included for your reference.

Salvaged Title Eligible
Yes

Head Unit Notification
Vehicle Head unit notifications will begin in Early May 2025.
Toyota App
Vehicles involved in this Special Service Campaign will be visible in the Toyota App at the time of
announcement.

Customer Contacts
Customers may contact your dealership with questions regarding the Special Service Campaign. Please
welcome them to your dealership and answer any questions that they may have. A FAQ is provided to ensure
a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement
Center (1-888-270-9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern
Time.
© 2025 Toyota Motor Sales, USA

Submitted to NHTSA on 05/07/2025

Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to the Toyota Newsroom https://pressroom.toyota.com/

Special Service Campaign Contents
Service Department ..................................................................................................................................... 2
Parts Department ........................................................................................................................................ 3
Sales Department ........................................................................................................................................ 4
Frequently Asked Questions ........................................................................................................................ 4
Policies And Procedures ............................................................................................................................... 5

Service Department
Warranty Reimbursement Procedure

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Submitted to NHTSA on 05/07/2025

•

Op Code

Description

Flat Rate Hours

25TC05R1

Inspection & Installation of Emission Label

0.4

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.

Salvage Title Vehicles
Every attempt should be made to complete an open Special Service Campaign when circumstances permit,
unless noted otherwise in the SSC dealer's letter.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-complete Safety Recalls and Service
Campaigns on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have
the repair performed correctly, please designate at least one associate (someone other than the individual
who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing
this repair are required to successfully complete the most current version of the E-Learning course “Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly,
technicians performing this repair are required to have completed the following course.
• TIC206A - Electrical Repair 1
Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.

Parts Department
Parts Information
At the time of launch, parts for this campaign can be ordered in Campaign Part Order Request (CPOR) on
Service Lane. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering
information as part controls can be adjusted throughout the life of the campaign.
Dealers can identify which parts ordering method to use by reviewing the parts information section of Dealer
Daily and checking for a MAC code on the part numbers below. For MAC code C, order through CPOR. For
MAC code D, refer to the MAC report for further instructions.
Part Number
11298-F0085

Description
LABEL, EMISSION CONTROL INFORMATION

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Quantity
1

Sales Department
•

Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory
Summary available in Dealer Daily (Non-SET and GST dealers: https://dealerdaily.toyota.com/). The
Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Policy for New Vehicles, TCUV, Pre-Owned Vehicles and Rent a Toyota

Frequently Asked Questions
Q1:
A1:

Q2:
A2:

Q3:
A3:

Q4:
A4:

Q5:
A5:

Q6:
A6:

What is the condition?
The subject vehicles may not have had the required Emission Control Information Label applied to the
underside of the engine hood.

What is Toyota going to do?
Toyota will send an owner notification by first class mail starting in May 2025, advising owners to make
an appointment with their authorized Toyota dealer to have the Emission Control Information Label
applied FREE OF CHARGE.

Which and how many vehicles are covered by this Special Service Campaign?
There are approximately 125 vehicles covered by this Special Service Campaign. All vehicles were
distributed in Puerto Rico
Model Name

Model Year

Production Period

RAV4 HV

2024

Early December 2023 – Mid February 2024

How long will the repair take?
The repair takes approximately 45 min. However, depending upon the dealer’s work schedule, it may
be necessary to make the vehicle available for a longer period.

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your
registration or title information is correct.

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center (1888-270-9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern
Time.

© 2025 Toyota Motor Sales, USA

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Submitted to NHTSA on 05/07/2025

Policies And Procedures
New Vehicles in Dealer Inventory
Do not deliver any new vehicles in dealer inventory that are covered by an Emissions Recall
unless the vehicle has been remedied.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle
Inventory Summary available in Dealer Daily (Non-SET and GST dealers: https://dealerdaily.toyota.com/). The
Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers complete this Special Service Campaign on any
new or used vehicles currently in dealer inventory that are covered by this Special Service Campaign prior to
customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts
availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved
in a Special Service Campaign.
Toyota expects dealers to visit https://toyota-recall-disclosure.imagespm.info/ and complete a Customer
Contact and Vehicle Disclosure Form. Dealers are expected to provide a copy of the completed form, along
with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the
customer when the remedy becomes available. Keep the completed form on file at the dealership
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service
Campaign, or Limited-Service Campaign. Thus, no affected units are to be designated, sold, or delivered as
a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited-Service Campaigns have
been completed on that vehicle.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Special Service Campaign. This claim filing
information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is
crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been
filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.

© 2025 Toyota Motor Sales, USA

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Submitted to NHTSA on 05/07/2025