SPECIAL SERVICE CAMPAIGN 25LC02 (Remedy Notice)
Certain 2022-2023 Model Year NX250
Certain 2022-2023 Model Year NX350
Certain 2022-2023 Model Year NX350H
Certain 2022-2023 Model Year NX450H
LSS+ 3.0 Forward Recognition Camera Software Update
Frequently Asked Questions
Original Publication Date: April 17, 2025

Q1:
A1:

What is the condition?

Included vehicles are equipped with Lexus Safety System+ (LSS+) 3.0, which includes the Pre-Collision System (PCS), which uses
the forward recognition camera. In rare cases, a software programming issue can damage the forward recognition camera. This will
result in the Pre-Collision System not working the next time the car is started.
If the condition occurs on the vehicle, the guest may see warning lights, hear chimes, and see the message in the image below.

Please note: these warning lights and the warning message may be shown for issues unrelated to this specific issue and does not
necessarily mean that this condition has occurred. The dealer will be able to confirm the cause of the warning light/message.
FAQ Page 1 of 3
© 2025 Lexus, A Division of Toyota Motor Sales, USA

Submitted to NHTSA on 05/07/2025

Q2:
A2:

What is Lexus going to do?

Any authorized Lexus dealer will update the software of the forward recognition camera FREE OF CHARGE. This will update your
LSS+ 3.0 system to software version 02.02. If the condition has occurred on the vehicle, causing damage to the forward recognition
camera, the Lexus dealer will replace the forward recognition camera FREE OF CHARGE.

Q2a:
A2a:

What is included in the software update?

The remedy for this campaign involves updating your LSS+ 3.0 system to software version 02.02. In addition to
addressing the condition in this campaign, this software update provides the following enhancements.
• Adding Proactive Driving Assist (PDA).
o Proactive Driving Assist (PDA) uses the vehicle’s camera and radar, when system operating conditions are met,
to provide gentle braking and/or steering to support driving tasks such as distance control between your vehicle
and a preceding vehicle, pedestrian, or bicyclist. PDA can also provide gentle braking into curves.
o For more information see: https://lexus.com/manuals and input your vehicle model and model year. A Proactive
Driving Assist supplemental owner’s manual is available.
o Note: This feature will be disabled by your dealer by default after the software update.
• Road Sign Assist (RSA): Enhancement of detection threshold (speed and distance) of road sign display feature.
• Other: Additional minor improvements to support future software updates.

If you would like to activate the PDA feature after the software update has been completed, you can do so by navigating to vehicle settings
and switching on the feature.
Access PDA setting by on the center screen, by tapping vehicle, then driving assist.

When you see the symbol in the green box below in the gauge cluster, PDA is active.

FAQ Page 2 of 3
© 2025 Lexus, A Division of Toyota Motor Sales, USA

Submitted to NHTSA on 05/07/2025

Note: If you previously received a notice regarding Special Service Campaign 23LC01, the dealer will need to complete that campaign to
proceed with this one.

Q3:
A3:

Which and how many vehicles are covered by this Special Service Campaign?

There are approximately 71, 700 vehicles covered by this Special Service Campaign.
Model Name
NX250
NX350
NX350H
NX450H

Q3a:
A3a:

Model Year
2022-2023
2022-2023
2022-2023
2022-2023

Production Period
Late May 2021- Early April 2023
Early April 2021 – Early April 2023
Early April 2021 – Early April 2023
Early April 2021 – Early March 2023

Are there any other Toyota/Lexus/Scion vehicles covered by this Special Service Campaign in the U.S.?

Yes, there are approximately 84, 600 other Toyota vehicles covered by this Special Service Campaign.

Q4:

How long will the repair take?

Q5:

What if I previously paid for repairs related to this Special Service Campaign?

Q6:

How does Lexus obtain my mailing information?

Q7:

What if I have additional questions or concerns?

A4:

A5:
A6:

A7:

Approximate Total Vehicles
10,800
37,100
18,900
4,900

The standard repair for reprogramming the forward recognition camera takes approximately 45 minutes. If the camera has been
damaged due to this condition, the dealer will need to order a replacement and schedule the installation. Replacing the camera can
take up to two hours. However, depending on the dealer's workload, the vehicle may need to be available for a longer duration.
Q4a:
Are there other software updates that may be needed before I can get 25LC03 completed on my car?
A4a:
Yes. Applicable vehicles must complete Special Service Campaign 23LC01 before proceeding with this campaign.
Reimbursement consideration instructions will be provided in the owner letter.
Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title
information, based upon the DMV records. Please make sure your registration or title information is correct.
If you have additional questions or concerns, please contact the Lexus Brand Engagement Center at 1-800-255-3987 Monday
through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

FAQ Page 3 of 3
© 2025 Lexus, A Division of Toyota Motor Sales, USA

Submitted to NHTSA on 05/07/2025