SPECIAL SERVICE CAMPAIGN 25LC01 (Remedy Notice)
Certain 2019 Model Year ES 300h Vehicles
Low-Pressure Fuel Pump
Frequently Asked Questions
Original Publication Date: April 17, 2025

Q1:
A1:

What is the condition?

The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and
messages may be displayed on the instrument panel, and the engine may run rough. This will lead to the vehicle entering a failsafe
driving mode in which the vehicle can still be driven for certain distances.

Q1a:

Are there any symptoms of the condition?

A1a:

If the condition occurs, the vehicle will enter failsafe driving mode, resulting in illumination of warning lights and reduced
motive power in which the vehicle can still be driven for certain distances.

Q1b:

Which warning lights and messages may be displayed if the condition is present?

A1b:

If the condition were to occur, the malfunction indicator lamp (MIL) shown below, may illuminate in the instrument panel
cluster. In addition to the malfunction indicator lamp, other warning lights and messages may also be displayed.
Malfunction Indicator Light (MIL)

Q2:
A2:

Note: The malfunction indicator lamp (MIL) and other lamps and messages can be displayed for other issues unrelated to
this Special Service Campaign.

What is Lexus going to do?

Starting in late April 2025, Lexus will send an owner notification by head unit notification in their vehicle advising owners to make
an appointment with their authorized Lexus dealer to have the low-pressure fuel pump replaced with an improved one FREE OF

CHARGE.

NOTE (Guests who live in the state of California)
The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle
registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years
and before it is sold. Without the completion of this FREE Special Service Campaign, the California Air Resources Board (CARB)
will not allow your vehicle to be registered. State of California Regulations require Lexus to provide the Department of Motor
Vehicles with a record of all vehicles that have not had the Special Service Campaign completed.
Your Lexus dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been
completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been
completed during your vehicle registration renewal process.

Q3:
A3:

Which and how many vehicles are covered by this Special Service Campaign?

There are approximately 490 vehicles covered by this Special Service Campaign.

FAQ Page 1 of 2
© 2025 Lexus, A Division of Toyota Motor Sales, USA

Submitted to NHTSA on 05/07/2025

Model Name
ES 300h

Model Year
2019

Production Period
Late February 2019 – Early February 2019

Q4:

How long will the repair take?

Q5:

Do I need bring my car to the dealership with a specific fuel level?

Q6:

What if I previously paid for repairs related to this Special Service Campaign?

Q7:

How does Lexus obtain my mailing information?

A4:

A5:

A6:
A7:

Q8:
A8:

Approximate Total Vehicles
490

The repair will range from approximately one- and one-half hours. However, depending upon the dealer’s work schedule, it may
be necessary to make the vehicle available for a longer period of time.
No. You may benefit from decreased repair time if you arrive at the dealership with less than 1/3 of a tank of fuel in your vehicle.
This will eliminate the need to drain fuel during the repair process, however it is not required.
Reimbursement consideration instructions will be provided in the owner letter.
Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title
information, based upon the DMV records. Please make sure your registration or title information is correct.

What if I have additional questions or concerns?

If you have additional questions or concerns, please contact the Lexus Brand Engagement Center at 1-800-255-3987 Monday
through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

FAQ Page 2 of 2
© 2025 Lexus, A Division of Toyota Motor Sales, USA

Submitted to NHTSA on 05/07/2025