SPECIAL SERVICE CAMPAIGN 25TC03 (Remedy Notice)
Certain 2023 Model Year Corolla Cross
Certain 2023 Model Year Corolla Cross HV
Certain 2023 Model Year bZ4x
Certain 2021-2023 Model Year Sienna HV
TSS 3.0 Forward Recognition Camera Software Update
Frequently Asked Questions
Original Publication Date: April 17, 2025
Q1:
A1:

What is the condition?

Included vehicles are equipped with Toyota Safety Sense (TSS) 3.0, which includes the Pre-Collision
System (PCS), which uses the forward recognition camera. In rare cases, a software programming issue
can damage the forward recognition camera. This will result in the Pre-Collision System not working
the next time the car is started.
If the condition occurs on the vehicle, the customer may see warning lights, hear chimes, and see the message
in the image below.

FAQ Page 1 of 3
© 2025 Toyota Motor Sales, USA

Submitted to NHTSA on 05/07/2025

Please note: these warning lights and the warning message may be shown for issues unrelated to this
specific issue and does not necessarily mean that this condition has occurred. The dealer will be able
to confirm the cause of the warning light/message.
Q2:
A2:

What is Toyota going to do?
Any authorized Toyota dealer will update the software of the forward recognition camera FREE OF
CHARGE. This will update your TSS 3.0 system to software version 02.02. If the condition has occurred
on the vehicle, causing damage to the forward recognition camera, the Toyota dealer will replace the
forward recognition camera FREE OF CHARGE.

Q2a:

What is included in the software update?

A2a:

The remedy for this campaign involves updating your TSS 3.0 system to software version 02.02.
In addition to addressing the condition in this campaign, this software update provides the
following enhancements.
• Adding Proactive Driving Assist (PDA).
o Proactive Driving Assist (PDA) uses the vehicle’s camera and radar, when system
operating conditions are met, to provide gentle braking and/or steering to support
driving tasks such as distance control between your vehicle and a preceding vehicle,
pedestrian, or bicyclist. PDA can also provide gentle braking into curves.
o For more information see: www.toyota.com/owners/warranty-owners-manuals and
input your vehicle model and model year. A Proactive Driving Assist supplemental
owner’s manual is available.
o Note: This feature will be disabled by your dealer by default after the software update.
• Road Sign Assist (RSA): Enhancement of detection threshold (speed and distance) of road sign
display feature.
• Other: Additional minor improvements to support future software updates.
• Your dealer will deactivate this feature after the software update is performed, but if you would
like to use it, this feature can be turned on by the driver in vehicle settings.
Please note: Applicable vehicles must complete Special Service Campaign 23TC01 before proceeding with
this campaign.

FAQ Page 2 of 3
© 2025 Toyota Motor Sales, USA

Submitted to NHTSA on 05/07/2025

Q3:
A3:

Which and how many vehicles are covered by this Special Service Campaign?
There are approximately 84,600 vehicles covered by this Special Service Campaign.
Model Name

Model Year

Production Period

Corolla Cross
Corolla Cross HV
bZ4x
Sienna HV

2023
2023
2023
2021-2023

Early June 2022- Early December 2023
Early June 2022 – Late November 2023
Late October 2021 – Mid November 2023
Mid August 2020 – Mid April 2023

Q4:
A4:

Approximate Total
Vehicles
58,600
13,000
12,900
90

Q3a:

Are there any other Lexus/Toyota/Scion vehicles covered by this Special Service Campaign in
the U.S.?

A3a:

Yes, there are approximately 71,700 Lexus NX vehicles covered by this Special Service
Campaign.

How long will the repair take?
The standard repair for reprogramming the forward recognition camera takes approximately 45
minutes. If the camera has been damaged due to this condition, the dealer will need to order a
replacement and schedule the installation. Replacing the camera can take up to two hours. However,
depending on the dealer's workload, the vehicle may need to be available for a longer duration.
Q4a: Are there other software updates that may be needed before I can get 25TC03 completed on
my car?
A4a: Yes. Applicable vehicles must complete Special Service Campaign 23TC01 before proceeding
with this campaign.

Q5:
A5:
Q6:
A6:

Q7:
A7:

What if I previously paid for repairs related to this Special Service Campaign?
Reimbursement consideration instructions will be provided in the owner letter.

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your
registration or title information is correct.

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at
1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern
Time.

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© 2025 Toyota Motor Sales, USA

Submitted to NHTSA on 05/07/2025