SERVICE BULLETIN
M1673

2025-04-25

M1673 (REV B): DIGITAL TECHNICIAN® II WINDOWS 7 HARDWARE TERMINATION
NOTICE
Dealers can begin placing orders for laptops and Microsoft
tablets immediately. For international dealers, orders can be
made through the usual ordering channel through Essential
Tools from Bosch. Otherwise order per the process listed below.

Reason for Revision
Refer to Table 1.

Pricing varies by country and will be listed in the Bosch Tool,
Insight and Microsoft websites. In most countries, hardware
will arrive at dealerships approximately 3-4 weeks after
completion of orders.

Table 1. Document History
Date

Rev

2025-04-25

B

2025-04-17

A

2025-02-12

-

Revision (Rev) Description
Updated communications.
Updated: Purpose for Service Bulletin
* and ORDERING PROCESS FOR MICROSOFT SURFACE PRO 10
Updated communications.
* Updated: Purpose for Service Bulletin
Initial release

ORDERING PROCESS FOR PANASONIC/GETAC
LAPTOPS
1.

Purpose for Service Bulletin
Harley-Davidson is requiring all dealers to replace all Digital
Technician II (DT II) Panasonic Windows 7 models before May
15th, 2025. After that date, all Windows 7 units will cease
to function. Previous communications have outlined the issues
requiring laptop replacement such as Windows 7 no longer
being supported, compatibility issues with Techlink 3, and aging
hardware. Note: Attempting to upgrade your Windows 7
unit to Windows 10 or 11 is not recommended due to
reliability concerns.
Harley-Davidson does not have loaner units to provide if
your Windows 7 laptop ceases to function.
Previous communications were sent through H-Dnet.com in
December 2019, April 2021, and March 2022. As part of this
communication, Harley-Davidson is announcing several options:

2.

On H-Dnet.com, Navigate to FAVORITES on the Bosch
Tool site and proceed to order the fully rugged or semi
rugged replacement kits.
a.

HD-48650-REP55 (Panasonic FZ55 semi rugged
laptop).

b.

HD-48650-REP33 (Panasonic CF33 fully rugged
laptop).

c.

HD-48650-REP410 (Getac S410 semi rugged laptop).
Not all regions will have this offering at this time.

In stock quantity is limited and once it is exhausted, there
will be a 90 day lead time.

ORDERING PROCESS FOR MICROSOFT SURFACE
PRO 10/11 FOR BUSINESS TABLETS (Intel Core)

• The Microsoft Surface Pro 10 for Business tablets with a
protective case is approved to be used with DT II.

NOTE
The Software Only Kit (HD-48650-501) is no longer needed
starting in 2025.

• The Microsoft Surface Pro 11 for Business with Intel Core
and a protective case is approved to be used with DT II.

1.

USA Dealers:

• The Microsoft Surface Pro 11 for business with Snapdragon
core is NOT compatible with DT II.

a.

Navigate to the Insight website: https://
www.insight.com/en_US/client/harley-davidson.html

Note: the tablets are still supplementary and not an equivalent
or a replacement for the laptop.

b.

Create an account on the Insight website and
proceed to order the tablet and accessories.

c.

Along with the tablet hardware, purchase a
compatible UAG protective case, 2x Universal Serial
Bus (USB) C to USB A adapter and at a minimum of
3 years of Protection plan where available.

There are two laptop options to choose from:
1.

Digital Technician® II (DTII) Panasonic Laptops from Bosch

2.

Digital Technician® II (DTII) Getac Laptops from Bosch
available in certain regions

To properly support DT II, the replacement DT II laptops or
tablets must be purchased from Bosch, Insight, or Microsoft.

NOTE
In the interest of preserving customer safety and satisfaction, always check for outstanding recalls whenever any motorcycle is brought into your dealership for either maintenance or service.
ROUTING

INITIAL HERE

SERVICE
MANAGER

SALES MANAGER PARTS MANAGER

WARRANTY
PROCESS
MANAGER

LEAD TECHNICIAN TECHNICIAN NO. 1 TECHNICIAN NO. 2 TECHNICIAN NO. 3 RETURN THIS TO

2.

International Dealers:
a.

3.

Contact Rick Brudny for in country order information:
[email protected]

Direct order from Microsoft is an option for both USA
and International dealers:
a.

Order the Surface Pro 10/11 for Business with Intel
core.

b.

Win 11 Pro + 256GB SSD, a compatible UAG
protective case, 2x USB C to USB A adapter, a
minimum of 3 years of Protection plan where
available.

DIGITAL TECHNICIAN II INSTALL PROCESS FOR
MICROSOFT SURFACE PRO 10 TABLETS AND
GETAC LAPTOPS INTERNATIONAL ONLY (NOT
REQUIRED IF PURCHASED PANASONIC HARDWARE
FROM BOSCH)
1.

Setup Surface Pro/Getac with an administrative account.
User must have admin privileges to operate DT II.

2.

Navigate to H-Dnet.com and search for 'H-D Service
Landing Page'.

3.

Under Important Documents, click on and install XMS.

4.

Alternate option, navigate to the Bosch Tool Site and select
XMS installer.

5.

XMS is used to install DT II software and helps maintain
DT II with the latest version. Once XMS is installed, the DT
II software will be automatically downloaded promptly.

Thank you for your support as we navigate this change.
For questions, please contact the Support Center via
H-Dnet.com: Departments / Service/ Digital Technician /
Technical Support Information.

Required Dealer Action
Table 2. Required Dealer Action
Category

Description

1

Must Perform Repair

2

Repair If Presenting Symptom

3

Feature PackCustomer/Dealer Paid

4

Informational Purposes Only

Required

Markets Affected
All markets affected.

2/2

M1673