Technical Service Bulletin
Topic
Market
area
Brand
Transaction
No.
Level
Status
Release
date

Water ingress into the rear boot or lid | Bentayga Series | 17MY - 25MY
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),Russian Federation 935 Volkswagen Group RUS (6935),United Arab Emirates E06 Bentley Middle
East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America (6E05)
Bentley
2068829/3
EH
Released for publishing
Apr 7, 2025

New customer code
Object of complaint
vehicle service -> inspection, maintenance -> performing a service
body attachments and installations -> lids
body attachments and installations -> lids -> rear lid

Complaint type
Position
service: process -> with complaint confirmation
leaks
leaks -> water entering

Vehicle data
Bentayga Series
Sales types
Type
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
ZV1*
ZV1*
ZV1*

MY
2017
2018
2019
2020
2021
2022
2023
2024
2025
2023
2024
2025

Brand Designation Engine code Gearbox code
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*

Documents
Document name
master.xml

Final drive code
*
*
*
*
*
*
*
*
*
*
*
*

Technical Service Bulletin
Water ingress into the rear boot or lid | Bentayga Series | 17MY - 25MY

Transaction No.: 2068829/3
Release date: Apr 7, 2025

Condition
Customer statement
•

Water ingress within the rear lid

•

Water dripping from the rear lid

•

Water ingress is evident within the boot

•

Water in some isolated cases may be heard moving/sloshing from the inside of the rear lid

Technical Background
Refer to the instructions within the Measure section in conjunction with TPI 2062622/- to assist in locating the source of the water ingress

Revision history - Version 2
Model year applicability extended
CAUTION
Please ensure all guidelines within the repair manual are strictly followed before and whilst conducting any work on
vehicles with a High voltage system

Production Solution
Not applicable

Service
Before starting this process, the operative should ensure all water has been removed and dried from the rear lid/boot as
traces of water could lead to incorrect diagnosis
1) Referring to Figures 1 and 2 (below the rear lid strut) check to confirm the sealant is present and in a good condition at the location shown
(right hand side)
HINT: Figure 1 shows the rear lid trim removed, however the rear lid trim does not require removal for this operation

Figure 1

Figure 2
•

Repeat Step 1 on the left hand side

•

Check the condition of the sealant at the remaining locations in which sealant is applied to the rear lid (joins and seams)

2) In the event that sealant is missing from the locations shown in Figure 2 (left and/or right hand side)
Or
Different locations on the rear lid the operative should clean/prepare the areas concerned and apply sealant (See parts information) to the
applicable locations
•

Once sealant has been applied conduct a local paint repair in the location in which sealant was missing

3) Once the sealant and paint repair has been completed and the sealant/paint has cured/dried - Check to confirm the leak has been
successfully repaired

NOTICE
In the event the leak is still evident the operative should conduct the onward instructions from Step 4
4) Refer to TPI 2062622/- to assist in locating the source of the water ingress, also check the following points in which water ingress may be
evident

•

Figure 3 - Rear spoiler

Figure 3
•

Figure 4 - Rear lamps

Figure 4
•

Figure 5 - Boot badge/switch
NOTICE

TIP:
•

Check to confirm the boot switch fixings (x2) are secure

•

Check to confirm no ingress is evident from the boot badge/switch

Figure 5
•

Figure 6 - Tailgate seal - Refer to Rep.Gr 55 to confirm the seal is fitted correctly and also confirm the seal is not damaged or distorted

Figure 6
•

Figure 7 - Upper water deflector – Check to confirm the upper water deflector is fitted correctly and not damaged/distorted

Figure 7
•

Rear spoiler side strakes (Figure 8) - Check to confirm the side strakes are secure and water is not leaking past the location tang seals

Figure 8
•

Rear window glass (Figure 9) - Apply water in the locations shown (yellow line) to confirm the rear window glass is not leaking due to
missing sealant

Figure 9
NOTICE
In the event that water ingress is suspected at the location shown in Figure 9 please raise a DISS query and await a
response before conducting any further work

Warranty
Time to apply the sealant and conduct a local paint repair to the rear lid (when applicable as this issue will not be evident on
all vehicles)
Warranty type 110 or 910
Damage Service number 55 59

Damage code 00 50
Labour
Labour Operation Code 55 59 41 00
Time 50 TU
Water ingress test (post repair)
Labour operation code 06 89 01 50 (Use 99 index until 05/12/24)
Time 20 TU

For any other repairs which are not covered in Steps 1,2 and 3 please refer to the Labour operations section within Elsa Pro
when submitting Warranty claims

Required Parts and Tools
NOTICE
The following must be sourced locally and only used when conducting steps 1,2 and 3
Betafil 10215 (Black) or suitable alternative
Or
Betafil 10210 (White) or suitable alternative