NHTSA ID Number: 11018045
Manufacturer Communication Number: No. 62-24
TSB/Document Date: 2025-05-06
Summary
Technical information for Rattling or Squeaking Noises in the Area of the Rear Lid: Check Rear Lid Lock for Damage and Rework it
Service
Technical Information
62/24
ENU
5587
5
Rattling or Squeaking Noises in the Area of the Rear Lid: Check Rear Lid Lock for Damage and Rework it
(62 / 24)
Model Line:
Cayenne (9YA / 9YB)
Model Year:
As of 2024
Concerns:
Upper part of rear lid lock (rear lid lock)
Information:
Customers complain about rattling or squeaking noises from the lock area of the rear lid.
Cause:
Different pre-tensioning of the entire tailgate system can lead to movement between the catch bar and catch
hook in the lock.
Action:
If the noises can be clearly attributed to the rear lid lock and are not caused by other components, check the
rear lid lock and then rework the catch hook.
Required parts and materials
Information
No parts are required for checking and cleaning the rear lid lock.
Parts Info:
Material:
Part No.
Designation
Number
9Y3827447F
⇒ Rear lid lock
1 piece
Required materials (usually already available in the Porsche
Center)
Part No.
Designation
Quantity
95856490200
⇒ Grease
Quantity as required
Required Tools
Tool:
•
Torque wrench, 6-50 Nm (4.5-37 ftlb.), e.g. V.A.G 1331A - torque spanner, 6-50 Nm (4.5-37 ftlb.)
Check rear lid lock
Work Procedure: 1
Remove the trim panel for rear lid.
⇒ Workshop Manual '708719A3 Remove and install trim panel for rear lid'
AfterSales
Apr 25, 2025
Page 1 of 4
5
Service
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Technical Information
62/24
Check rear lid lock for dirt, damage and wear.
Result of check
Action
No abnormalitiespresent on the rear lid lock.
Continue with:
⇒ Technical Information '708719A3 Rework rear
lid lock'
Contaminationpresent on the rear lid lock.
Remove dirt, dust, or residue that is on the rear
lid lock or catch hook using a suitable cleaning
agent and a clean cloth.
Then continue with:
⇒ Technical Information '708719A3 Rework rear
lid lock'
Damage / wearpresent on rear lid lock.
Replace rear lid lock
⇒ Workshop Manual '558719A1 Remove and
install rear lid lock, upper part'
and finally
continue with:
⇒ Technical Information '558719A1 Rework rear
lid lock'
Rework rear lid lock
WARNING
Moving components
•
Crushing or severance of limbs
Þ
⇒
Do not reach into the danger area.
Þ
⇒
Secure the system against accidental activation.
Þ
⇒
Keep third parties away from the danger area.
Information
For a better overview, the work procedure is shown on an uninstalled rear lid lock.
The rear lid lock need not be uninstalled as part of this rework.
Work Procedure: 1
Apr 25, 2025
Page 2 of 4
Apply grease to catch hook.
AfterSales
Service
Technical Information
1.1
62/24
ENU
5587
5
Þ -1- in the catching position
Lock catch hook ⇒
Þ -Circle-shown.
⇒
Rear lid lock (example illustration)
2
3
1.2
Þ Rework area
Apply lubricating grease ⇒
Þ Rework area
-Circle- to the marked area ⇒
-green-.
1.3
Release rear lid lock.
1.4
Remove any leftover lubricating grease on the
back panel or rear lid lock housing.
Only if the rear lid lock was replaced due to damage or
wear:
Check adjustment of rear lid and re-adjust if necessary.
⇒ Workshop Manual '559015 Adjusting rear lid'
Install the trim panel for rear lid.
⇒ Workshop Manual '708719A3 Remove and install
trim panel for rear lid'
Rework area
AfterSales
Apr 25, 2025
Page 3 of 4
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Technical Information
62/24
Labor position and PCSS encryption
Labor position:
APOS
Labor operation
55870145
Check and rework rear lid lock
55870146
Check, clean and rework rear lid lock
55870147
Check, replace and rework rear lid lock
55901550
Adjusting rear lid
I No.
PCSS encryption:
Location (FES5)
55870
Upper part lid lock rear
Damage type (SA4)
1025
installed loosely
Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche
service training courses. They are
written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special tools may be necessary in
order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche
recommends in these bulletins may be detrimental to the safe operation of your vehicle, and
may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and safely. Part numbers listed in these bulletins
are for reference only. The work procedures updated electronically in the Porsche
PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS Tester
are the ones that must be followed.
© 2025 Porsche
Cars North America, Inc.
Apr 25, 2025
Page 4 of 4
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TSB/Document ID: No. 62-24
Replacement Service Bulletin Number:
MFR Communication Date: 2025-04-25
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: STRUCTURE:BODY
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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